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Business ProfileforThompson Creek Window Company
Additional business information
At-a-glance
Customer Complaints
129 complaints closed in last 3 years
30 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 4200 Parliament Pl Ste 600, Lanham, MD 20706-1882
- BBB File Opened:
- 5/7/2003
- Years in Business:
- 44
- Business Started:
- 4/3/1980
- Business Incorporated:
- 4/3/1980
- Accredited Since:
- 4/25/2003
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 125294 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 3/31/2025.
These agencies may include:
Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308
Baltimore MD 21202
http://www.dllr.maryland.gov/license
BBB records show a license number of 2705117858 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 9/30/2025.These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400
Henrico VA 23233
BBB records show a license number of 420213000015 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 9/30/2024.These agencies may include:
Department of Consumer & Regulatory Affairs (DCRA)-DC
1100 4th St NW
Washington DC 20024
BBB records show a license number of 420313000024 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 9/30/2024.These agencies may include:
Department of Consumer & Regulatory Affairs (DCRA)-DC
1100 4th St NW
Washington DC 20024
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 9:00 PM
- T:
- 8:00 AM - 9:00 PM
- W:
- 8:00 AM - 9:00 PM
- Th:
- 8:00 AM - 9:00 PM
- F:
- 8:00 AM - 9:00 PM
- Sa:
- 8:00 AM - 6:00 PM
- Su:
- 8:00 AM - 6:00 PM
- Business Management
- Mr. Rick F Wuest III, President
- Mr. Brian F Wuest, Secretary
- Ms. Martha S Williams, Compliance Coordinator
- Mr. Sama Tamaddon, Marketing Manager
- Ms. Alicia Campbell, Director of Operations
- Contact Information
Principal
- Mr. Rick F Wuest III, President
Customer Contact
- Mr. George Schaub, Director of Marketing
- Ms. Martha S Williams, Compliance Coordinator
- Mr. Sama Tamaddon, Marketing Manager
- Additional Contact Information
Fax Numbers
- (301) 306-5291Primary Fax
Phone Numbers
- (301) 324-8171Other Phone
- (866) 572-7335Other Phone
Email Addresses
- Customer Service
- (301) 306-5291
Customer Complaints
129 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
135 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pamela M
04/14/2024
Thompson Creek Window Company Response
04/17/2024
Dear ****************,
I sincerely apologize that Thompson Creek failed to deliver the experience that you expected and deserved.
We strive for total customer satisfaction and your feedback is an important component to continuous improvement.
It is my understanding that your Customer Success Coordinator has already reached out to you regarding your concerns.
However, if I can be of any further assistance, you make contact me directly at the email provided below.
Thank you once again for choosing Thompson Creek!
Warmest Regards,
*****
**************************
Director, Customer Success
**********************
Email: ******************************************************
Local BBB
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