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          Find a Location

          Thompson Creek Window Company has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThompson Creek Window Company

            Home Improvement
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Thompson Creek Window was previously located within the Baltimore BBB service area.  In 2008, they were awarded the BBB Greater Maryland's Torch Award for Marketplace Excellence.  Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
            See all additional business information

            Contact Information

            4200 Parliament Pl Ste 600

            Lanham, MD 20706-1882

            Get Directions
            Visit Website
            (301) 850-6178

            Business hours

            8:00 AM - 9:00 PM
            Business Hours
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.58/5

            Average of 130 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            128 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/25/2003

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Thompson Creek® Window Company is a local window manufacturer that builds replacement windows for the Mid-Atlantic climate in our own local factory.  We have been designing, building and installing replacement windows, doors, gutters, siding and roofing in the Mid-Atlantic region since 1980. Since we are the manufacturer, we are totally accountable to our customers by eliminating the middleman.  We back everything up with our Thompson Creek® No-Hassle Warranty and Buyer Protection Guarantee.

            Products & Services

            Entry Doors, Sliding Glass Doors, Gutter Protection System, Replacement Windows, Patio Doors, French Doors, Siding, Roofing

            Business Details

            This is a multi-location business.

            Find a Location

            Thompson Creek Window Company has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4200 Parliament Pl Ste 600, Lanham, MD 20706-1882
              BBB File Opened:
              5/7/2003
              Years in Business:
              44
              Business Started:
              4/3/1980
              Business Incorporated:
              4/3/1980
              Accredited Since:
              4/25/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 125294 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 3/31/2025.

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              http://www.dllr.maryland.gov/license

              BBB records show a license number of 2705117858 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 9/30/2025.

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              BBB records show a license number of 420213000015 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 9/30/2024.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th St NW

              Washington DC 20024

              (202) 442-4311

              http://www.dcra.dc.gov

              BBB records show a license number of 420313000024 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 9/30/2024.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th St NW

              Washington DC 20024

              (202) 442-4311

              http://www.dcra.dc.gov

              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:00 AM - 9:00 PM
              T:
              8:00 AM - 9:00 PM
              W:
              8:00 AM - 9:00 PM
              Th:
              8:00 AM - 9:00 PM
              F:
              8:00 AM - 9:00 PM
              Sa:
              8:00 AM - 6:00 PM
              Su:
              8:00 AM - 6:00 PM
              Business Management
              • Mr. Rick F Wuest III, President
              • Mr. Brian F Wuest, Secretary
              • Ms. Martha S Williams, Compliance Coordinator
              • Mr. Sama Tamaddon, Marketing Manager
              • Ms. Alicia Campbell, Director of Operations
              Contact Information

              Principal

              • Mr. Rick F Wuest III, President

              Customer Contact

              • Mr. George Schaub, Director of Marketing
              • Ms. Martha S Williams, Compliance Coordinator
              • Mr. Sama Tamaddon, Marketing Manager
              Additional Contact Information

              Fax Numbers

              • (301) 306-5291
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to make your next home improvement project a success

              Customer Complaints

              128 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/23/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My experience with Thompson Creek started off very good with the sales and project manager that came out to confirm the estimate for siding and gutters. After that it has not gone anywhere as well. They didn't have enough product in stock to complete the project and assured me that all would work out. They finished installing the available siding, but have not started to install any gutters at all. The crew worked for a week and piled all the old siding and gutters removed from the house in the yard. The dumpster still had not arrived. The dumpster arrived the day after the crew finished that work. Finally we have received the delivery of the remaining product about a week after the crew finished the previous work. Now we have had rain on a daily basis for a week and will into next week as well that impedes the safety of the crew to finish the project. I don't take issue with the issue of safety. I take issue with that the notification that the crew will or will not come out to work occurs the morning of their scheduled arrival. I have solar panels that are too close to one outside wall that requires someone to come remove them to allow the crew to work safely. I have scheduled another contractor to do that work and cannot provide adequate notice to allow that crew to perform other work. I also took the day off from work for their arrival. I got a call after 8:30 on the first morning and 9:00 on the rescheduled day that the crew cancelled. I specifically requested a confirmation call on the afternoon before the rescheduled day. I didn't receive any call and called myself just before their published close of business for the day. The agent finally confirmed that they had dispatched the crew and opened at 7:00 the next morning to provide an update. I got that update after 9:00 as stated. This morning, the agent then wanted to place the responsibility on me that I could have cancelled knowing the forecast for rain.
              Read More
              Read 127 More Complaints

              Customer Reviews

              130 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cynthia G

              06/24/2024

              I have been trying to get my window fixed I have called and they still have the covid recording sorry covid is no longer a nation wide problem. It will not not let you leave a message this company is a joke sorry I had my windows done by you. Screens need replaced also I was pleased when they first put them in but when I need a repair no one will call you back.

              Thompson Creek Window Company Response

              06/25/2024

              Good Morning,

              On behalf of everyone at Thompson Creek window company, I would like to offer my sincere apologies that we failed to deliver the experience that you expected and deserved.

              Please contact me at the email address that appears in this message and I will make arrangements to have one of our friendly ****************** Coordinators reach out to you.

              Kindly provide your contact information in your reply.

              One point of note, we did experience a company-wide network outage that kept us from receiving customer communication. This issue lasted for approximately 10 days. I am unsure if this was during the time that you were attempting to contact us but it was quite pervasive.

              Best Regards,

              **************************

              Director, Customer Success

              **********************

              ******************************************************

              Read 129 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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