130 Customer Reviews
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Review from Cynthia G
1 star06/24/2024
I have been trying to get my window fixed I have called and they still have the covid recording sorry covid is no longer a nation wide problem. It will not not let you leave a message this company is a joke sorry I had my windows done by you. Screens need replaced also I was pleased when they first put them in but when I need a repair no one will call you back.
Thompson Creek Window Company Response
06/25/2024
Good Morning,
On behalf of everyone at Thompson Creek window company, I would like to offer my sincere apologies that we failed to deliver the experience that you expected and deserved.
Please contact me at the email address that appears in this message and I will make arrangements to have one of our friendly ****************** Coordinators reach out to you.
Kindly provide your contact information in your reply.
One point of note, we did experience a company-wide network outage that kept us from receiving customer communication. This issue lasted for approximately 10 days. I am unsure if this was during the time that you were attempting to contact us but it was quite pervasive.
Best Regards,
**************************
Director, Customer Success
**********************
******************************************************
Review from Janice L
1 star06/17/2024
Not an A+ company. Had a salesman, ****, come to our home for a quote to replace windows, siding, 2 sliding doors, gutters and roofing.we came to an agreement on product, color, and cost. We were approved for financing and an appointment for final measurements was set. The day of measurements they were a no show, I contacted them and was told they had computer/server issues and we needed to reschedule. On the day of final measurements, ******, told us the lower and side soffit, and the 2 rear gutter drains had not been included. When ****** came inside to measure windows we learned that windows were not a total replacement and we would be losing about 4 inches of overall window. My husband asked if the windows would be code compliant for egress the ******* was unsure. My husband looked up the Maryland State Code and the windows were not in code. According to the ******* we could change to double hung windows, for a higher cost, and we should be within code. We canceled our contract with Thompson Creek due to misinformation/lack of information from the salesman failure to meet code, and our families safety not being a priority for Thompson Creek. DO NOT RECOMMEND!Thompson Creek Window Company Response
06/18/2024
Dear ************
On behalf of everyone at Thompson Creek, I would like to sincerely apologize that we failed to deliver the kind of experience that you expected and deserved.
We pride ourselves on putting the needs, wants and aspirations of our customers first and we regret that this did not seem to happen in your case.
I invite you to contact me via the email provided below so that I can make arrangements to discuss your experience with you in more detail.
We take your feedback very seriously and are always motivated to try to make things right.
Respectfully,
**************************
Director, Customer Success
**********************
******************************************************
Review from Alex C
5 stars06/05/2024
From start to finish everything was extremely professional. Everyone in the process answered my questions. I would definitely use Thompson Creek for my window needs in the future.Review from Chris M
5 stars06/03/2024
Clean install, great communication and ***************** The doors are a major upgrade over my existing ones.Review from Janice F
5 stars05/10/2024
From the first meeting to installation of the final product, it was a wonderful experience. The windows are beautiful. Everyone involved from the company was top-notch. Highly recommend Thompson Creek for replacement windows. ****** FReview from Alvin P
1 star05/10/2024
I had my patio door and three other windows installed.I'm so dissapointed. The air comes through both the patio door and windows. The cold air is worse than te air coming from the old widows.Thompso Creek sent two representatives to examine. Told me they could not find anything wrong.Review from Chris P
1 star04/25/2024
**************The main reason, I wanted to have my door replaced was due to water leaking years ago. The day of the install by Thompson Creek, I watched them take out the old door and noticed the discoloration of the internal house frame (stud and header) and the brittleness of the wood. Despite my concern the installation continued and I was told it should be fine. As the years went on it was clear that it was not fine. The issue is that Thompson Creek installed their product in an unsecure frame. Over the years, the issue has cause warping of their external frame and storm door. When presenting them with the issue, I'm being asked to pay for something that should have been addressed when I first made the statement of concern. So much for Thompson Creek warranty. How can Thompson Creek stand by their product when they don't install it properly and in an unsecure frame? I should not have to pay for a Thompson Creek mistake. Thompson Creek doesn't understand the meaning of integrity. My next To add to the existing issue, they sent out installers to replace the frame about a month ago and did a horrible job. Yet again, they installed a product onto an unsecure frame. My front door is now very difficult to close and on rainy days I have to body slam it to close it (probably due to the door not being squared). The storm door has gap between the new frame and the hinges. It too seems like it's not centered/squared. Then Thompson Creek sent out a third-party contractor to evaluate the situation (Moz Contractors LLC), who agree with me about the damage and the that it was over years. I showed him pictures of it over the years. It was obviously absurd to the contractor. The product is not worth the money if your installers can't do the job properly. Thompson Creek should be ashamed at the quality of work and services they have provided me over the years. The work is subpar and unsafe. I will continue to warn people/media.Review from Barry R
5 stars04/24/2024
I bought two windows for my living room to replace original ones (1998 vintage) that were really shot. The entire process was easy and satisfying from start to finish. The sales visit and the subsequent project manager visit were on time and productive. The installation process was flawless: the installers arrived early in the estimated window of time, handled the installation in the time estimated or sooner, moving through it without a wasted move and with precision and professionalism. The results are beautiful, and I couldn't be more pleased. I will be replacing more of my old windows over time and will absolutely call Thompson Creek when I'm ready. Thanks!Review from Pamela M
2 stars04/14/2024
Pricy, caulking seal was incomplete. Workers requested drinks prior to work.Thompson Creek Window Company Response
04/17/2024
Dear ****************,
I sincerely apologize that Thompson Creek failed to deliver the experience that you expected and deserved.
We strive for total customer satisfaction and your feedback is an important component to continuous improvement.
It is my understanding that your Customer Success Coordinator has already reached out to you regarding your concerns.
However, if I can be of any further assistance, you make contact me directly at the email provided below.
Thank you once again for choosing Thompson Creek!
Warmest Regards,
*****
**************************
Director, Customer Success
**********************
Email: ******************************************************
Review from John B
5 stars04/11/2024
Thompson Creek did an outstanding job on installing my Bay Window. The crew was knowledgeable and professional.Chant'e was extremely helpful thru the process. She always made things clear and understanding. Thankyou Thompson Creek!
Customer Review Rating
Average of 130 Customer Reviews
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