Reviews

Review Details

• Review fromAmanda J

  Date: 09/30/2024

  1 star

  Amanda J

  Date: 09/30/2024

  I was supposed to buy a 2024 RAV4 here; "supposed to" being an operative phrase. The reality is I put a deposit to hold the SUV on 9/21 and followed up by checking the website and contacting my sales associate, Harry. I was told that it was on a truck, en route to the store on Thursday 9/26. I called Saturday and Sunday to verify they had the car like the website said. I was assured that it was on a truck awaiting a post-shipment checklist/inspection. I came in today, 9/30, and as it turned out the SUV got SOLD TO SONEONE ELSE... on Saturday..... the same day it was "awaiting a post-shipment checklist/inspection." Kevin, the sales *******, should have done a better job at communicating and ensured that the SUV was marked as pending sale.

  Sheehy Toyota Of Laurel

  Date: 10/02/2024

  We sincerely apologize for the inconvenience and frustration caused by your recent experience. Unfortunately, due to a system error, the 2024 RAV4 that you had placed a deposit on was mistakenly sold to another customer on Saturday, 9/28. We understand how disappointing this is, especially given the assurances you received regarding the SUV’s availability. Upon realizing the mistake, we made every effort to locate a comparable vehicle for you, but we understand that you chose not to proceed with those options. Once again, we apologize for any frustration this has caused. Please don’t hesitate to contact us if there’s anything we can do to make things right moving forward.

• Review fromShahid A

  Date: 09/20/2024

  1 star

  Shahid A

  Date: 09/20/2024

  Dealership damaged my new 2023 Toyota Camry after I took it in for a recall issue pertaining the carpet. The business never even apologized and on top of that they kept my car for over a month. I lost over $7500.00 from work due to not having a vehicle for more than a month

  Sheehy Toyota Of Laurel

  Date: 09/23/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced during your recent service visit. During the time your vehicle was being serviced, we provided you with a loaner vehicle to ensure you had transportation available. While we initially attempted to offer a loaner that matched the make and model of your 2023 Toyota Camry, a different loaner was ultimately provided to meet your needs at that time. We understand how important your vehicle is to your daily life and your work, and we are committed to addressing any concerns you may still have regarding the service provided. Please feel free to contact us directly so that we can further discuss a resolution. Thank you for your understanding and patience.

• Review fromAJHarris

  Date: 08/22/2024

  1 star

  AJHarris

  Date: 08/22/2024

  Before this location became Sheehy, it was CarMax Toyota of Laurel. Out of loyalty and having had a great service advisor, I continued to bring my vehicle here for repairs. Unfortunately, that was a mistake. The quality of repairs has been consistently poor. Sloppy Workmanship: Repairs have been done sloppily, with bolts, wires, and debris left inside the vehicle. After one repair, I retrieved my vehicle only to find dirty boot prints all over the carpet. Damaged Rain Guards: During a different repair, I had to speak with management and demand that my rain guards be replaced. Someone decided to run the vehicle through a car wash, which tore the plastic on the rain guards. Nothing was mentioned to me. Had I not had photos from the drop-off, they likely wouldn't have been replaced. Unsafe Vehicle Condition: The most recent repairs have left my vehicle unsafe to drive. Debris was left on the sensors three different times, and now my vehicle cannot maintain traction on the road. Each time I return to get one issue resolved, another issue is created. Due to these experiences, I would not recommend this location for repairs

  Sheehy Toyota Of Laurel

  Date: 08/28/2024

  Thank you for taking the time to share your feedback regarding your recent experiences at our Sheehy location. We sincerely apologize for the issues you encountered during your visits, and we appreciate your loyalty as a long-time customer. We take your concerns seriously, especially regarding the quality of repairs and the condition of your vehicle. We strive to maintain high standards in our service, and it’s clear we fell short in this instance. Regarding the sloppy workmanship and debris left in your vehicle, we will address this internally with our team to ensure that proper procedures are followed in the future. Additionally, we apologize for the mishap with your rain guards and appreciate your efforts in documenting the condition of your vehicle at drop-off. Communication is key, and we regret that you felt it was necessary to demand replacements rather than being informed proactively. Safety is our top priority, and we are particularly concerned about your vehicle’s unsafe condition. We would like to investigate this matter further and work to resolve any outstanding issues you may have. I understand that you sold your car for parts, which is unfortunate, especially considering it was 19 years old and had over 250,000 miles. Despite its age and high mileage, we acknowledge that you deserved better service.

• Review fromJim L

  Date: 06/27/2024

  1 star

  Jim L

  Date: 06/27/2024

  FIND ANOTHER DEALER! I can't speak to the Sheehy brand in general, but buying a car at the Laurel location has been a disaster. Prior to signing over the money, they assured me repeatedly they would take care of everything and that my experience would be great. After signing over the money, they have not lived up to 4 separate assurances. Beware, they are the stereotype of what you dread about used car dealerships.

  Sheehy Toyota Of Laurel

  Date: 08/28/2024

  Thank you for bringing your concerns to our attention regarding your recent experience at our dealership. We sincerely apologize for any frustration and inconvenience you encountered during your car-buying process. At Sheehy Toyota of Laurel, we strive to provide our customers with exceptional service and a stress-free experience. It is disappointing to hear that we fell short of those standards in your case. We take your feedback seriously, and I would like to investigate your situation further to see how we can make it right. Please reach out to me directly at 301-591-9023 or provide your contact details so I can connect with you as soon as possible. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately. Thank you for your feedback, and we hope to resolve this matter to your satisfaction.

• Review fromAdam T

  Date: 06/22/2024

  1 star
  Initially, things went well with Nick Teye, the salesperson. He was knowledgeable and helpful, guiding me through options and negotiating the price. However, everything went downhill when it was time to close the deal with Jordan Jenkins. I began negotiating the price on June 17th and returned on June 21st to finalize the purchase. Jordan unexpectedly added $2000 to the agreed price and tried to justify it. When I questioned the extra charge, he became defensive and visibly unhappy. Jordan’s behavior was unprofessional and disrespectful. He entered my information and the vehicle's purpose incorrectly. When I asked for corrections, he accused me of being overly demanding. During our interaction, Jordan was constantly distracted by phone calls and texting on two phones, creating a chaotic environment. His multitasking was unprofessional and disrespectful. While signing the documents, he grew impatient and insisted I just sign without reading them thoroughly. When I asked him to explain what I was signing, he rudely stated, “It’s all in the email I sent you, there’s nothing more to say.” After this rough and intimidating experience, he hurriedly handed me the documents on a flash drive and led me outside for additional signatures. He passed some papers to a person in an open cubicle and disappeared back into his office, leaving me waiting for Nick to finalize everything. When I sought further clarification, I found Jordan in his office, eating and ignoring me. He locked his door and pretended not to see me until I knocked. His response was painfully rude: “What do you want?” If you have the option, I strongly recommend looking at other Toyota dealers. If you must go to Sheehy Toyota of Laurel, avoid Jordan Jenkins or ensure you have witnesses and thoroughly check the price he quotes. My experience left me feeling disrespected and undervalued as a customer.

• Review fromjeanne c

  Date: 04/29/2024

  1 star

  jeanne c

  Date: 04/29/2024

  On or about February 27, I wired the money to purchase a 2013 Toyota 4 Runner, The car was delivered the first week of March. I have yet to receive a title, Many emails and calls, to Sheehy Toyota in Laurel which I was referred to my State DMV in WVA, They informed me the only time a title was mailed to them was if there were a lien , and there is no lein. It has yet to be resolved, All I have gotten is erroneous information. It is now moving onto May. Does This car have a valid title or are they selling untitled cars

  Sheehy Toyota Of Laurel

  Date: 05/09/2024

  As explained to the guest, in order to process out-of-state vehicle registration, we must utilize a third-party processor. For West Virginia residents, the registration application is processed online by this third-party company. However, registration, license plates and titles are still issued by WV DMV once the registration application is submitted online by the third-party processor. As of May 7, 2024, the vehicle is properly registered with the state of West Virginia. However, the West Virginia DMV will send the registration and/or license plates directly to the address listed on the application in approximately one month. The guest has been provided this update. Sheehy Toyota of Laurel’s involvement with the out-of-state registration of this vehicle is now concluded. Any further inquiries regarding the status of title/registration/license plates should be made to the WV DMV.

• Review fromMathew T

  Date: 12/21/2023

  1 star
  Terrible experience. Was shopping for a used car. After about two hours we picked a “pre-certified” Toyota Corolla. Even started negotiating the price, only to be informed that the car we picked was not “pre-certified.” The manager offered no apologies for wasting our time, and rudely offered to do the “pre-certification” for “free” and at no additional cost to the buyer, and was condescending. Never experienced such bad customer service.

• Review fromSpencer W

  Date: 09/06/2023

  1 star
  his location’s customer service has been an absolute nightmare! They say car buying in your early 20s is swimming with sharks, and I now understand. The way the employees like Deborah, Newton, Shawn, and other managers at Sheehy Toyota of Laurel have communicated with me so condescendingly has been appalling. The title work on my car has been incorrect for over 4 months. I have been reaching out for help in person, through email and many phone calls , and received incorrect tags and titles throughout the process even though our paperwork is correct. Through many turns and phone calls, this location has held my title hostage and not completed their contract for over 5 months of me having the vehicle. When I reached my breaking point, I contacted Toyota’s Headquarters, but quickly was told that this Toyota dealer is independently owned. They have no control other than being a central directory for phone calls. Deborah ***, in specific, was designated to oversee and communicate with me on behalf of Toyota Sheehy of Laurel. In the end of my interaction today, she told me that she is “not a psychic” after being asked if I could pick up my 5 MONTH LATE TITLE today! She spoke as if I was an inconvenience to her after asking for what other solutions besides returning my property after months and months of waiting they would see appropriate for my situation… I could give countless other examples of asking for managers contact information and never receiving it, or being BULLIED for months by countless employees, and then being told by a Deborah that repetition of these actions “is not bullying”. I rarely leave reviews for any location, but to stay silent and not acknowledge the multiple employees and unprofessional actions committed within my experience for others to hear would be immoral. If you’re looking for a location to buy a car and patronize, I strongly encourage you to consider other Toyota dealers.

• Review fromsam r

  Date: 06/15/2023

  1 star
  Terrible all around! DO NOT GO HERE!!! MY RATING IS BELOW ONE STAR!!!!! 1.) When I tried to test drive and purchase a car - they were rude and just didn't care if I was being helped or not. 2.) I purchased a used Honda at their other location and they were ok in Gaithersburg. 3.) I purchased the car service package but took my Honda to the Laurel location and they are terrible because they have NO CLUE how to service other cars beyond Toyotas. Dumby me, I gave them THREE chances and every single time, there was an issue with my car AFTER the service of mere oil change and tire rotation.

• Review fromJordan A

  Date: 06/01/2023

  1 star
  I wanted to come test drive a specific car listed online at a specific price through ********. I received a call asking if I could come a day early, and couldn’t. Which would have been fine, but the car was not even ready for a test drive when I arrived, and this is because they list cars on their website before they’re ready to sell. They hadn’t seemed to convey to the salesperson I was scheduled to meet that the appointment was to test drive a specific car. They also did not include the service charge or tax in the price which made the price 2000$ more. It was all a very disingenuous way to run business. Maybe that’s normal for car sales but it absolutely shouldn’t be. I called later to place a complaint with customer service and they had a manager handle the call who did not have the ego for customer service complaints. He was not able to handle my tone even though I apologized in advance for it because I knew I was calling to complain and that most of the problems seemed to be with their policies rather than any one staff members’ mishandling the sale. He explained their policies well after he got offended by my tone, but eventually said you don’t have to buy here if you don’t like the way we run our business. I can’t help but think, what about the people who don’t have time or relatives to help them avoid being suckered? I expected some dishonesty and misleading behavior from a car dealership, but even my father who I brought with me to help was shocked by the unprofessional way this was handled at the purchase. If this is how sheehy operates I can only conclude they’ve achieved their chain through preying on the desperate and ignorant.