Complaints

This profile includes complaints for Nationwide Kia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nationwide Kia

  1600 York Rd Lutherville Timonium, MD 21093-5602

• 

  Nationwide Kia

  2085 York Rd Lutherville Timonium, MD 21093-4242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You can see the photo of my car below. I bought this ******* 2019 for ***** $. They asked me to sit in the car when the doors were open and I drove it to my house and found out the key does not open the door and it is only for ignation. I called and went back. They gave me another key that only opens the door and the button do not work at all. They promised and asked me to come after weekend to fix the key, but unfortunately, after one week, they just bring excuses not to fix it. Another story came up and it rained. It washed my car and now the spot is visible. They skillfully painted the spot in black that no one could find it until the rained washed it out. Today, I went back and the person called ** ***** was so rude and even did not want to talk about it as he already knew about it and told me the spot was visible on the first day. You can see the spot in photos after the rain. When asked for the return of the car, he said 7 days passed and they will not accept the return or exchange. I went back to this dealership for the 4th time to make the two keys into one, but the process is on-going and just they ask me to follow up again and again but no improvement or proper answer yet. Recently, they informed me that none of the keys belong to this car.This dealership do not share any negative points about the car and they hide them. Be careful and they are cheater and disrespectful with their customers.They need to repair the keys and make it into one and programme it To repair and color the spot

  Business Response

  Date: 07/16/2024

  The Customer did purchase the pre-owned, 2019 ******* ****** from Nationwide Kia on 7/6/2024.  The vehicle was sold at a discounted price of $14,845, and as a non-certified pre-owned vehicle was sold "cosmetically as is".  The blemish on the hood as well as a few other cosmetic items were not agreed to be touched up, repaired or altered in any way. At the time of purchase, negotiating a lower than advertised price was the focus and seemed to be the main concern.  The price was agreed upon.  The Customer was given a key fob to unlock and open the doors and a separate key to start the vehicle.  We did agree to provide an additional key to the customer, and we put that in writing on the "we owe" form.  The car was presented before a test drive, test driven, detailed, and again review with the Customer before she took delivery.  We do have a 7-day exchange policy, however the Customer returned after the ***** window and demanded a full refund.  I am willing to work with the Customer to make sure she is provided an additional key and even present options to her to address the blemish on the hood.  

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 12 months Ive taken my vehicle to Nationwide KIA for maintenance services resulting in the tint on my front windshield being ripped by an employee on February 22nd 2023. Ive made several calls as well as in person visits and no reimbursement or resolution has been made for this issue. There is currently 3 separate oil change stickers overlapping on my windshield due to this issue caused by this company. My most recent visit was February 22nd 2024 where the issue was supposed to be corrected however it never was.

  Business Response

  Date: 05/03/2024

  I don't fully understand the complaint. I would like to look at the vehicle to determine what the issue is, how it happened and how to resolve it. Please have the customer contact me directly at *********************  *** Dick  The prev manager is no longer employed so I am sorry for the delay 

  Business Response

  Date: 05/06/2024

  I don't fully understand the complaint. I would like to look at the vehicle to determine what the issue is, how it happened and how to resolve it. Please have the customer contact me directly at *********************  *** Dick  The prev manager is no longer employed so I am sorry for the delay 

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21628377
  
  I am rejecting this response because:
  
  Over the past ***************************************************************************** attempts to get ahold of a manager to get the matter resolved. Neither ****** **** nor **** *** the previous service managers addressed the matter. Prior to my most recent service visit I was given assurance by the service advisor ******* L. ******* that the matter would be handled when I came in for my appointment. It was not, therefore I made contact with the service department again in March 2024 and a message was left for *** D*** by a secretary. I was also provided direct contact info for *** D*** which I used to leave a voicemail as well in March of 2024 and never received a response. There are currently 3 return for service stickers overlapped on my front windshield due to this matter never being resolved.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 05/10/2024

  I would like to look at the vehicle and resolve the issue.  I don't understand what three oil stickers means, I have never had the opportunity to look at the vehicle .  I wish the customer had asked myself or another manager to look at in Feb. What is the desired outcome?  If we damaged it, we would pay for it. Does the tint need replaced? Give me an estimate for replacement.  Send me a picture ************************************** I can't help without information. What's the customers phone number ?  

  *** Dick 

  Customer Answer

  Date: 05/15/2024

  I would like to reopen this case as there has been no sufficient resolution on the matter. Ive been in constant contact with the business over the past year attempting to reach a manager and never received any contact to address the issue. The manager who responded to the initial complaint was made aware of the issue over 2 months ago and ignored it. I currently have multiple service stickers overlapping on my windshield from their business and a ripped front windshield tint caused by an employee of their business over a year ago. *** bought my vehicle in 3 times since this incident and it was never repaired or addressed.

  Customer Answer

  Date: 05/22/2024

  My windshield is currently occupied by 3 overlapping service stickers by this company. Nobody bothered to investigate why the original stickers werent removed at the previous service visits which is extremely unprofessional. I was promised a resolution to my front windshield tint being torn by this company however its been over a year and no solution has been provided. Ive contacted several staff from the front desk to management. 

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. The company has already taken responsibility for the damage caused to my car and I simply would like to be reimbursed so that I can get the damage fixed.

  Regards,

  ******* ***

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16Dec2023 I dropped off my 2014 (red) Kia Soul to 22 W Timonium Rd Kia repair center where I had a check engine light on with a code P1326, the car was in 'limp' mode and barely drive-able. I also visibly showed the repair representative because I have my own OBDI II scanner and took picture of the code on my scanner with my cell phone. They said that despite seeing that P1326 code their (Kia's) own mechanics still have to run diagnostics with their (Kia's) diagnostic tools. I understood but also informed them that I spoke with Kia Corporate and they said that there was a recall on my vehicle which Kia Corporate as part of settlement will cover 15 years or 150,000 miles on a car engine under Kia warranty 'SC200'. (NOTE: The check engine code P1326 caused by a known oil leak issue is all part of the recall.) On 19Dec2023 I was told that my vehicle was ready. The mechanic told me that they noticed the car was almost empty on OIL which is preposterous because I get my OIL changed every 3,000 miles and I was only 1,200 miles into my last OIL CHANGE. But they Kia representative said that they only charged me to fill up the oil and that they supposedly changed the 'SENSOR ASSY-KNOCK' free of charge. I questioned the repair representative ON THE SPOT!!! Because to change that part requires extensive work. He said its quick for them because they do it all the time. When I left the vehicle had NO check engine light be was still driving the exact same (Limp Mode). I cannot get the vehicle to get up to 50 mph and with my foot all the way on the floor it sputters down to 30 mph and shuts off. Upon investigation I was LIED to, the 'SENSOR ASSY-KNOCK' was NOT CHANGED. They only cleared the check engine light, put oil in it and gave me back my vehicle. I want my car fixed CORRECTLY FREE OF CHARGE or I WILL SEEK Legal actions because of ***** associated with a known product defect that is HAZARDOUS TO LIFE.

  Business Response

  Date: 01/29/2024

  Customer did come in and we did verify code...Replaced Knock Sensor and performed Bearing Clearance Test per Kia guidelines...because vehicle was 2.5 quarts low on oil and customer stated he recently had an oil change, we have to start an oil consumption test per Kia guidelines in which customer needs to return after 1000 miles...it is a 3 step process in which if the vehicle consumes more than the acceptable amount of oil by Kia standards an engine replacement will be recommended through Kia warranty...regrettably this does not come free of charge...if the customer is still having drivability issues they are free to return for Nationwide to re-diagnose free of charge as after Knock Sensor replacement his drivability issues should of gone away...we will re-scan for codes to see the cause...we will also verify that the knock sensor was replaced on the original visit 

  Business Response

  Date: 02/01/2024

  Mr. ******

  Talked to tech and he informs me knock sensor is underneath the intake manifold. The charge was not for replacing the knock sensor(done under warranty) but the oil change to start an oil consumption test. As far as still having drivability issues yes I would need for you to bring the vehicle back in. I would re-scan for codes as well as verify the knock sensor was installed. This would be of no charge to you. Tech stated that P1326 was the only code present at the time so if the same code is present it could be a faulty knock sensor from stock (which we have seen) which we would replace under parts warranty again at no cost to you. If it is a different code then we will have to address that at that time. We don't really know unless we have the vehicle here but the initial diagnosis will be of no cost. When you bring the vehicle in, I will have you sit with my Service Manager and the entire process will be explained from A - Z. I hope you accept this proposal so we can move forward and get the vehicle running as it should

  Thank you

   

  Customer Answer

  Date: 02/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/2/23 @11:00am, I dropped off my Kia ***** for a routine anti theft update and oil change. I was contacted by the service adviser at 1:01pm to advise that my vehicle software update was done and that there was a right rear brake light error light coming on and that they would ***lace it for a fee that I authorized. I picked up my vehicle and as I was driving home, the brake light alert came back on. I called the service *** back and she told me to bring it back 9/5 at 7:30am so that it could be addressed. I waited a few hours (until 1:30pm) before I called to check on the status. I was constantly forwarded to a voicemail that was full and wss unable to leave a message for a call back. By 4pm I was becoming a bit alarmed because I still received no call back from anyone and I contunued to call back 2 more times. ******* finally calls me back and tells me that there was a wie issue (at 5pm) and that unfortunately the parts were not in stock but could be ordered for $203 plus labor. I advised her that I was picking up my vehicle and I would not be paying Nationwide another dime. I go to pick ip my vehicle and as I am driving off there is now a warning alert to check my daytime running light! I turn around and take it back to the dealership service department and explain that I was just there and an older lady is speaking to me like I have a learning disability when I tell her the issue. ******* is found and she has someone else look at my car to tell me that my lights are probably not coming on because of the brake light issue! I told her that I am not stupid and that my lights were fine before I let them service my vehicle. ******* proceeds to apologize and tell me that the only thing that she can do for me is give me pricing on new Day running lights. I want my car in the working order that it was in when I dropped it off. My car is now malfunctioning and I should not have pay this dealership for something that they screwed up.

  Business Response

  Date: 09/06/2023

  We have responded to the customers concerns and are taking the appropriate steps to rectify the situation. 
  

  ******* Schaefer 

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20560909
  
  I am rejecting this response because: my comfort level in taking my automobile back for a 3rd time does not exist. I cannot allow them to further damage my vehicle and be further inconvenienced because I have to work and need transportation. After looking at other bad reveiws posted by customers I feel that they are going to make my already bad situation worse. Offering me a diagnotic is not going to remedy the problem they have caused me or the money that I am now going to put out for something that is not my fault
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 09/08/2023

  After speaking with the customer after her review, we agreed to look at the daytime running light issue for free knowing this fault light appeared on her dash after leaving our facility. We would need to look at it to determine what caused the issue. We also discussed the brake lamp bulb issue as the technician found her bulb not secure in the socket. He believed by re-installing the bulb correctly the issue had been fixed which the customer stated the light returned to her dash after leaving our facility which leaves us to believe that possibly the socket may be bad with an intermittent electrical malfunction. Once again we agreed to look at this again for no charge for the diagnosis. These offers are still there as the customer is supposed to drop off on Monday. We also offered the customer a ride to and from work which she initially agreed to. We have a limited rental fleet in which if we have a rental available we can put her in a rental at no charge while we are doing the diagnosis. The other option would be a full reimbursement for the previous repair as well as the oil change that the customer has already paid for

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20560909
  
  I am rejecting this response from Nationwide because I not feel comfortable taking my car back to this business after taking it to them 2 times and my vehicle being returned with more problems. Giving me a "free diagnosis" for a problem that was caused by the technicians at this business is not the same as "fixing" my vehicle at "no charge" to me and restoring it to the condition that I initially gave it to them in. Offering me a "ride" to work in order to diagnose the damage they cause is a slap in my face and an insult to my intelligence. After reading the other bad service reviews from other customers has made me re-think that I would be a fool to take it back there and cause more damage. I dropped my vehicle off in working condition and have gotten it back twice with problems. I want to take my vehicle somewhere else and am asking to be reimbursed for the damages that they have caused me. I will not accept anything else. A "free diagnosis" is nonsense and not the same as fixing the damages that they caused 
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 09/12/2023

  The fault light for my daytime running lights came on when I got in my vehicle to leave. ******* drove my vehicle to me and should have seen tge fault light. I saw it as soon as I got in and drove my vehicle around the building tobtake it to the entrance. I explained that to ***** (the person that called me). I don't appreciate being called or the implication that I am lying. My car was in working condition when I bought it in. All I have asked for is for them to admit that they screwed up. I have time stamps on the pictures that I took of my dashboard (both times I took it there for service). There is no empathy or regard to the inconvenience they have caused me and that is upsetting. I see why this place has so many service complaints. There is no regard for hard working people entrusting Nationwide to take care of there car. I would be an idiot to bring my car back for a 3rd time for something else to go wrong and accuse me of making up a story. I just want them to take responsibility and slso be accountable. If I was another race, there would be no issue about them fixing my vehicle and making things right. This is the reason why I filed complaints with ******** and the ******************************. They cannot being allowed to do this.

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. Not sure why I have to pay $125 nor do I have extra money in order to resolve something that I should be getting refunded

  Regards,

  ******** *********

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/16/23 9:30 a.m I dropped my wife's *** to the service center(************************************************) after my pregnant wife's car stalling in the middle of traffic. After dropping off the car I gave the dealership a call to inquire what the *** on repair and they stated that I needed a new engine due to lack of oil. I was told that I needed proof that I had put oil into the car for it to be covered. I explained that I had known of an active recall regarding issues with *** engines and oil distribution. The manager **** did not admit to me that there was a recall and told me unless I could provide receipt or proof that his "hand's were tied". He referred me to *** consumer affairs. I called and asked what the protocol was regarding recalls and they stated a similar process but were able to pull up my records and that I should be approved. Afterwards I was contacted by **** and he stated he pulled up my Carfax and could see there were oil changes and he would send the information into ***. I explained to **** I just paid for a Carfax to get the information and why didn't he initially offer me this option instead of causing panic for my wife and I? to which he replied "The situation was thrown his way and he wasn't equipped with all the information initially." I called days after to get an update and was told they needed to send pictures to *** before approval and afterwards the engine would be ordered and it could take up to 3 weeks. I asked for a loaner car and was told that's not determined by the dealership but was told otherwise once I contacted consumer affairs, they also had stated my engine arrived 6/24 and that they spoke to the dealership and I should have it fixed shortly. After contacting the dealer to verify an *** **** had his secretary call to tell me that it will take 3 months for my engine to be replaced. I wonder if loaners are not available just for me or people like me? How am I supposed to go 3 months with 1 car when I have a 8 month pregnant wife?

  Business Response

  Date: 06/26/2023

  My Service Manager, Mr. **** ***, has been in contact with the customer to explain better the process of an engine replacement under warranty and all the necessary steps involved. He also explained the work load in which we have multiple customers ahead of him in the engine replacement part of our shop so while it will not take 3 months it could possibly still take a couple of weeks. Mr. *** was able to obtain a loaner vehicle for the customer to use while his vehicle is being repaired. 

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2022, I paid a $1000 refundable deposit to Nationwide Kia in Timonium for a 2023 Kia Forte LXS. After almost a month, I purchased a different car and contacted the dealer to refund the deposit. It's been 9 days and they haven't refunded me the $1000 deposit. I am requesting that they refund the $1000 back to my credit card.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle off on the 27th after making an appointment. I was given the wrong drop off address and had to pay for an extra tow to the correct service location. Then I got there and was told twice it would only take 3 hours and cost a total of $510 just for a diagnosis. I stayed in the area for 4 hours for them to finish the simple diagnosis and was told after asking the status that the technician wouldn't even be back from vacation for a week. So I waited 4 hours for nothing. Idk why the even let me make an appointment if it wasn't gonna be worked on for a week. It's been a week and a half now. I call about 10 times everyday and not once have I actually been connected to someone in the *********************** The other departments can't get me a corporate number or any assistance. I'm without my car which is my only source of income. No one has helped me at all. But I'm sure when my vehicle is done and it's time to pay they'll have no issue contacting me. I would never use this location again for anything. I currently have no idea how I'm going to pay any of my bills without my car. What a great way to start off 2023.

  Business Response

  Date: 01/09/2023

  SERVICE ADVISOR ***** SPOKE WITH THE CUSTOMER LAST WEEK. CUSTOMER PAID DIAG FEE AND RECEIVED ESTIMATE TO TAKE TO HIS INSURANCE COMPANY FOR COVERAGE. CUSTOMER HAS ADVISOR ******* PERSONEL CELL PHONE NUMBER FOR FUTURE COORESPONDENCE. MULTIPLE ISSUES WITH VEHICLE CAUSED BY BAD FUEL BEING PUT IN VEHICLE.

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/2/2023 purchase date of my vehicle. I already had approved financing with my credit union but Nationwide Kia refused to give me the buyer's order/ purchase order for my financing with credit union. Their practice is that in order to get a buyer's order... back up financing must take place. I had this car ordered in August 2022 and had financing by November 2022. So I felt strongly compelled after putting down my $500 for the order. I released my Equifax report after being told they would directly go to Kia financing. After an hour of waiting, call me to find out... I have 6 hard inquiries. I received notification via email from Credit Karma. Then they tried TransUnion but my report was frozen. When I called to ask them to reverse the pulls the manager was rude. I informed him that I would have appreciated the information that the first bank did not approve me with a 685 making $55k+ a year for a $30k car so that I could go back to my credit union the next day and just give them a check. I requested my 5 other pulls be taken off. He refused.

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/04) */ Ms Walker did order a Seltos, and we notified her when it arrived. Upon her arrival to the dealership, she was given the option of signing a finance contract through one of our banks. She chose to do that, allowing her to take delivery of the vehicle that same day, with the understanding that she would bring us a check for the full amount the following day. We extended the courtesy of holding the signed finance contract to give her the opportunity to explore her own financing option. Her credit was locked. She chose to unlock her credit, allowing us to secure and provide financing options for her. i pulled her credit after she signed the credit application and proceeded to secure a finance loan for her. I was able to secure a loan through one of our banks. I did contact 4 lenders in my efforts, the first 3 did not approve her for the loan based on credit history and debt ratio. I spoke to her on Tuesday 1/3/23 and went over the process with her. At which time she made multiple accusations and threats. She did ask me to remove the inquiries from her credit. I reminded her that she asked me to secure a loan for her so she could take the vehicle that day, the inquiries were a result of securing financing, and that I had no way to remove them and no reason to as she did inquire about an auto loan. I wish her the best moving forward.

• Initial Complaint

  Date:07/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased three brand new cars off the lot ( Kia) and with every single car the check engine light has come on after 2 to 3 years. I had a Kia Rio then I had a 2016 Kia soul and a 2019 Kia soul currently. When the check engine light comes on it says that the catalytic converter needs to be replaced I find it hard to believe that a brand new car would need a $2,000 piece replaced after 2 years. Every time I have to get a new car because I'm not going to be able to afford to pay for a piece that expensive and then have to continue to replace things after that. I work for a gas station and do not have the money to continue to buy new cars and every time having my monthly payment increase. Kia claims to have a 10-year warranty but then when you bring up issues they make it difficult to fix or find some kind of way to get out of assisting. I am loyal to brands and I am disheartened that I can find no help with this. I want very much to keep my Kia but I can't afford these problems every couple of years on brand new cars that shouldn't have these type of issues.

  Business Response

  Date: 07/20/2022

  Business Response /* (1000, 5, 2022/07/06) */ VERTOR WAS REPLACED UNDER WARRANTY AT NO COST TO CUSTOMER. VEHICLE 43 MONTHS IN SERWE ONLY HAVE RECORDS OF 1 VEHICLE PURCHASED 11/18 AT OUR DEALERSHIP. CUSTOMER HAS 1 MAINTENANCE VISIT 12/19 AT WHICH TIME STATRTER WAS REPLACED. THIS VISIT IN QUESTION CATALYTIC CONVICE WITH OVER 78K IN MILES AND CUSTOMER HAS SPENT A TOTAL OF $163.16 ON VEHICLE AT DEALERSHIP. DEALERSHIP HAS MET ALL OBLIGATIONS. WOULD RECOMMEND CUSTOMER TO CONTACT KIA CONSUMER AFFAIRS FOR FURTHER ASSISTANCE.

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle from this dealer on March 17, 2022 and we have not received our permanent tags or vehicle title. Our tags are now expired and we cannot drive the vehicle because our tags are out-of-date. I have repeatedly attempted to contact the dealer but they will not respond.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 13, 2022/07/25) */ CUSTOMER SHOULD HAVE EVERYTHING HE NEEDS Consumer Response /* (2000, 15, 2022/07/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)