We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Auto Manufacturer Equipment

Just Golf Carts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturer Equipment.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a seat cover for my golf care on May 18th of 2022, my credit card was charged and I received a receipt almost instantly (order #*****) but the seat cover didn't arrive. I attempted to follow up with them in October of 2022 but I received an automated email back stating that they were busy and that they were not accepting phone calls or emails at this time. It's now january of 2023 and I still have not heard from them nor have I been able to contact them. I am certain that this company is a ****.

  • Initial Complaint

    Date:10/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a steering column from this company when i received it unfortunately it was the wrong part. I emailed them and they actually responded the first time and told me i had to send it back on my own. I sent it the next day and have not heard from them since. They did receive the item and i never received a refund fromt his company i have sent 20 emails with no response. It has been over 5 months. Do not order from this company you will not get product or money back!

  • Initial Complaint

    Date:10/04/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for custom armrest on February 12, 2022 in the amount $100.00 To date I have not received this order nor a refund. I contacted them many times in many ways with no return answer or resolution. I have since lost my order number.

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/29/22 I paid $161.98 for 2 seat covers from Just Golf Carts and received an email thanking me for my order but since have not received any more communication from them so I have called 3 times, but message said to email so I have done so twice and no response, I would like to receive my order but if that is not going to happen then a full refund. Order #XXXXX

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27th the person working on my golf cart (**** *********** ordered SPECIAL ORDER Cool to the touch golf cart seat covers (attached is copy of the order conformation) #XXXXX. This was charged to my credit card (*** ********* I was charged 299.99 on my credit card. **** has emailed the company and also filled out a form on there website and called with no answer to the phone calls he has made. Then I called also and no answers to my phone calls. I have emailed and also sent in the form that is on the website and have had no response from them either. I was requesting an update or a refund to my credit card for the purchase. Never received any kind of reply. So my next step take was to take this matter up with the BBB of Maryland. And as I can see there have been several people that have reported them to the BBB of Maryland. Please help me to resolve this issue. I have coped below a copy of the form letter that I sent from Just Golf Carts website that have you to fill out. THIS IS A COPY OF THE EMAIL I SENT TO Just Golf Carts **** below is what I just emailed to ***@justgolfcarts.com Plus the attachment was what you sent Dave Attached is the first email that was sent to you via our bodyman that is working on our golf cart. We are wondering if the seat covers that we ordered are going to be coming soon. It has been 6 weeks and we have not seen them. Order # XXXXXCool touch golf cart custom seat covers. Helmet stripe with piping. We have tried calling X-XXX-XXX-XXXX and all attempts were answered by a recorded message. Please contact ****** ********** at XXX-XXX-XXXX or you can contact me *** ******* XXX-XXX-XXXX. If they are not coming I would like a refund on the credit card that these were charged on. I have confirmation from my bank that shows that they were charged on June 28th 2022 on my credit card. Please help to resolve this issue. Please contact one of us right away. Thank you, *** ******* XXX-XXX-XXXX

  • Initial Complaint

    Date:07/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #31416 PLACED MAY 10, 2022 $24.70 DEBITED AGAINST MY CC ON THE SAME DATE. ORDER HAS NOT BEEN FULFILLED; I HAVE TRIED TO CALL, EMAIL AND CONTACT VIA THE WEBSITE JUSTGOLFCARTS.COM WITHOUT RESPONSE. REMEDY: FULL REFUND TO CC.

  • Initial Complaint

    Date:07/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase April 24th, 2022 from this company and they received my payment immediately. As of July 4th I still have not received my order (# 31344). The amount of the order was $244.95. I would like a full refund if they are not able to send my order.

  • Initial Complaint

    Date:06/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #XXXXX totaling $213.96 on 5-16-2022 for four seat covers (copy uploaded). The amount was immediately charged to my AMEX account. Since then, I have sent email to "***@justgolfcarts.com", called the XXX-XXX-XXXX number, and sent messages through the web site contact link. Multiple attempts at these has produced no answer or response for status of this order. Upon looking up this company status on the Internet, I discovered all of the BBB complaints about them here. A Google search of the address at *** *** Church Road, ********* ** shows an ordinary home on a corner lot in a neighborhood (picture uploaded). Here is that view: https://www.google.com/maps/@39.XXXXXXX,-76.XXXXXXX,3a,75y,181.12h,82.54t/data=!3m6!1e1!3m4!1sxPWc_zm23dgZBGmB0HVnRw!2e0!7iXXXXX!8i6656 I would like to receive the order if this company is able to fulfill it. If not, a refund is the next action "hoped for".

  • Initial Complaint

    Date:06/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Just Golf Carts on 6/2/22 for a set of golf cart seat covers. Confirmation order # XXXXX. The amount of $145.99 was taken out per my credit card transaction. I have not received the product. I have not gotten any shipping details, and have had no response regarding my order status from Just Golf Carts. Have emailed them, since they do not answer calls.

  • Initial Complaint

    Date:06/10/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a seat cover on 4/21 and did receive anything yet. Tried contacting them multiple times with no response. Order number is XXXXX

    Business Response

    Date: 08/01/2022

    Consumer Response /* (3000, 10, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still don't see any response.

Just Golf Carts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.