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Business Profile

Accident Insurance

Smart Care, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accident Insurance.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple daily unsolicited calls from unique numbers which all display Smartcare Benefits. I have WASTED MONEY attempting to block their calls using various spam blocker apps and am unsuccessful due to the plethora of numbers used. I need this harassment to end or I will escalate this to the highest form. I purposely refuse to input my phone number on random sites to prevent leaks and further prevent spam calls. THIS MUST STOP.

    Business Response

    Date: 07/26/2024

    Hi Ms. ****, 

    I did perform a sweep of our phone system and I do not see your number in it. However, I took preventative measures and added your number to our internal DNC system. If you still receive further calls, can you please provide me with a phone number they're coming from so we can investigate further? I'm so sorry this happened. Please let  me know if you have any additional questions. 

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple daily unsolicited calls from unique numbers which all display Smartcare Benefits. My attempts to block their calls are futile due to the plethora of numbers used. I need this harassment to end.

    Business Response

    Date: 11/14/2023

    Hello ***** *******, 

    We would like to take this opportunity to apologize for the unwanted calls you received. We have verified that your number is on our internal DNC list. We appreciate you bringing this to our attention. 

    Best, 

    Smart Care LLC 

  • Initial Complaint

    Date:02/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company wont stop calling me about health insurance after a medical emergency, i have health insurance, and on the few times they answer i tell them im not interested and to leave me alone. They have not stopped. This is harrassment. If i keep getting calls, I will seek legal action. I need to be able to rely on my phone for work and getting to the hospital but I cant if its dead from nonstop calls. They need to stop or be stopped.

    Business Response

    Date: 11/14/2023

    Hello ***** ****, 

    We would like to take this opportunity to apologize for the unwanted calls you received. We have verified that your number is on our internal DNC list. We appreciate you bringing this to our attention. 

    Best, 

    Smart Care LLC 

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is harassment, plain and simple! They continue calling. I block the number and they just call from another number. When I tell them to stop calling, they hang up on me. I have tried calling the numbers but they immediately hang up when I tell them to stop calling. This must be a law against this type of harassment. It is a shame that this type of predator is allowed to prey on others ....I do not say it lightly., if you endured this for days, weeks and months with no recourse. You would be angry too!

    Business Response

    Date: 11/14/2023

    Hello ****** ******, 

    We would like to take this opportunity to apologize for the unwanted calls you received. We have verified that your number is on our internal DNC list. We appreciate you bringing this to our attention. 

    Best, 

    Smart Care LLC 

  • Initial Complaint

    Date:02/08/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting up to 10 calls PER DAY from some "telemarketing" company (based in India from the accents of the people that call). I am on the Do Not Call list yet I keep getting these calls. I let them transfer me to the next step today and someone from Smart Care Direct answered. He did put me on their "Do Not Call" list. When I asked how they got my info, I was told they got it from the FEDERAL ******* GOVERNMENT. The government is giving names and information about people that fit certain criteria based on their tax returns to a telemarketing company that is trying to sell ******** insurance. The government should not be giving them the lists to begin with but this company is still responsible for not calling people on the do not call list.

    Business Response

    Date: 11/14/2023

    Hello ***** *****, 

    We would like to take this opportunity to apologize for the unwanted calls you received. We have verified that your number is on our internal DNC list. We appreciate you bringing this to our attention. 

    Best, 

    Smart Care LLC 

  • Initial Complaint

    Date:11/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting nearly daily calls (sometimes more than once per day) from Smart Care Direct. I am on all the Do Not Call lists available to me. From what I have been able to find, they are a Medicare Supplement company. I am not even eligible for Medicare, so why would I want calls about a Medicare Supplement? All I want to is for them to stop calling me. I've hung up on them, cussed them out, and done anything else I can think of and they STILL keep calling. When I have let them talk they have asked for some other individual. I have had my phone number for >18 years, and that individual has not been at my number in that time. If the cellular companies aren't going to do something about this, the government needs to. Numbers they have called from: ***************************************XXX-XXXX-XXXX ***************************************************************** PLEASE, make it stop!

  • Initial Complaint

    Date:09/29/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people robo call my CELL PHONE at least 15 times a day I have requested to be taken off the list so now they call and hang up before I say hello. I have explained numerous times I am on the national DNC and they dont care they never take you off the list they keep calling. They call from all different numbers so their dialer needs to be updated or removed. I would never use this company based on my experience so far.

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call and call 8 to 10 calls A-day I just want them to stop calling me calling me I have no interest in what they're selling

  • Initial Complaint

    Date:09/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After MANY unsolicited calls from this company and as many requests to be removed from their call list, I am still receiving at least 5 calls a day. My number is on the National and Florida Do Not Call list. This company is in violation of these Do Not Call lists.

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving calls about every half hour, all day. This is senseless.. I am.not buying anything! I have requested that I be removed from the list and the calls continue. Please help!

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 30, 2022/11/02) */ The customer has been removed from our system. The customer has not been called by our company since system removal

Smart Care, LLC is NOT a BBB Accredited Business.

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