Business Profile

Loans

Mariner Finance, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mariner Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

424 total complaints in the last 3 years.
160 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Mariner Finance" I do not have a contract with Mariner Finance they did not provide me with the original contract as I requested, please remove this item from my credit report. Thank you,******* ****** *****
Business Response
Date: 04/11/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly reviewed this complaint.

******* ****** entered into her loan with Mariner on September 8, 2020. ****************** defaulted on her loan and no payment arrangement was achieved, the defaulted account was referred to a collection attorney. Judgment was awarded in favor of Mariner on February 1, 2022, in the amount of $2,895.71 plus interest and court costs. Furthermore, Ms. ****** acknowledged the debt by including it in a Chapter 13 Bankruptcy filing on October 11, 2023, which was dismissed on October 31, 2023.

In order to protect the confidential information of our customers, ********************** requires verification of the requestors identity prior to providing loan or related documents. ********* may visit her local Mariner branch with a copy of her government issued photo identification to receive a printed copy of the original loan document,or she may send a copy of her government issued Identification to Mariner Finance, ********************************************* The documents can also be requested through the handling collection attorney.

Should Ms. ****** have additional questions regarding her account or to make a payment, she may contact Attorney *******, ****** &*********** at ************.
Customer Answer
Date: 04/17/2024

Complaint: 21528329

I am rejecting this response because: this company need to produce a signed contract with my signature or correct my credit report I am not familiar with this agency

Sincerely,

******* *****
Initial Complaint
Date:04/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
how much but they charge. 3000dollars interest on the loan said I own them 7000 being paying since 2022 I pay ****** I think this isnt right
Business Response
Date: 04/10/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly reviewed this complaint. ****** ******* entered into the loan with Mariner on December 27, 2022. The executed contract requires one (1) payment of $160.22, followed by forty-seven (47) payments of $146.82, with a scheduled loan maturity date of January 1, 2027. The terms of the loan, including finance charges are disclosed in a transparent manner in the loan documents, and the borrower must sign acknowledging acceptance of the loan terms. Furthermore, interest rates are regulated by the state of Texas and Mariner conducts periodic reviews to ensure compliance. A review of the account confirms that all payments received have been appropriately applied to the account.

Should Ms. ******* have additional questions regarding her account. We ask that she contact Mariners ***************************** at ************.
Customer Answer
Date: 04/11/2024

Complaint: 21513431

I am rejecting this response because:
I think the interest is too much
Sincerely,

****** *******
Business Response
Date: 04/18/2024
Thank you for the additional feedback. As previously advised, the terms of the loan, including finance charges are disclosed in a transparent manner in the loan documents, and the borrower signed and acknowledged acceptance of the loan terms. Furthermore, interest rates are regulated by the state of Texas and Mariner conducts periodic reviews to ensure compliance. We are disappointed to her our customer is no longer satisfied with the loan terms. However we are unable to honor the request to alter the interest rate or amount owed.
For any additional questions, please contact Mariner's ***************************** at ************.
Customer Answer
Date: 04/19/2024

Complaint: 21513431

I am rejecting this response because:
The interest is way too much
Sincerely,

****** *******
Initial Complaint
Date:04/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable with this debt , I do not have a contract with mariner finance they didn't provide me with the original contract .
Business Response
Date: 04/08/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly researched this complaint. Mr. ***** entered into his loan with Mariner on November 4, 2020. ***************** defaulted on his loan by failing to make any payments as contractually agreed, and no payment arrangement was achieved, the defaulted account was sold to ************************ (Brightwater) on September 9,2022.

Reporting accurate credit experience data is an essential obligation of a data furnisher under the Fair Credit Reporting Act. Based on our review, the information being furnished to the nationwide Credit ****************** in regards to Mr. ****** account is accurate. For any additional questions regarding this account or to make a payment, Mr. ***** may contact Brightwater at ************.
Initial Complaint
Date:04/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ***********, I do not have a contract with *********** they did not provide me with the original contract as I requested.
Business Response
Date: 04/08/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly researched this complaint. Ms. ***** entered into her loan with Mariner on January 20, 2022. ******** defaulted on her loan resulting in the account being referred to a collection attorney on August 22, 2023. On February 23, 2024, Mariner agreed to accept monthly payments in the amount of $221.19, per month until the account is paid in full.

Reporting accurate credit experience data is an essential obligation of a data furnisher under the Fair Credit Reporting Act. Based on our review, the information being furnished in regards to Ms. ****** account is accurate. Ms. ***** has recently submitted automated credit disputes claiming fraud in relation to her loan, all of which have been reviewed and responded to as accurately reporting. Mariner has no record of having previously received a request for loan documents from Ms. ***** and requires verification of the requestors identity prior to providing loan or loan related documents. However, since ******** previously provided a copy of her identification with her recent automated dispute, and the address provided with this complaint matches the address of record for Ms. ****** Mariner has mailed a copy of the original contract to Ms. ***************** any additional questions regarding this matter, Ms. ***** may contact Mariners ***************************** at ************. If she would like to make a payment, she may contact **************** at ************.
Initial Complaint
Date:03/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid off a loan early with Mariner Finance. (I believe it was back in 2020) There was no early payoff penalty. It was for a golf cart.A few years later I received a "late payment" notice.I knew I wasn't late because I paid the loan off in full.I called anyway to ensure I didn't misunderstand or make a mistake.They told me it was their error; my loan was PIF but, asked if I needed any further loan assistance.I said no thank you. 5 years later and I am still getting "late payment" notices in the mail and a ton of phone calls.I called them again to inquire and this time they told me although they did receive my PIF payment I still owed $9.00. At first, I thought they were joking. She said that since I mailed my last payment to a different address, it was late, hence the $9.00 penalty.I NEVER used different or multiple addresses when I mailed in my payments. Why would I? That is ridiculous and just doesn't make sense. My credit score is impeccable because I pay all my bills early, I'd like to keep it that way. Thank you for your assistance.
Business Response
Date: 04/05/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly researched this complaint. ******* ******** entered into a Retail Installment loan with S2 Golf Cart Solutions on May *******, for the purchase of a golf cart, and the executed contract was assigned to Mariner for servicing. In her complaint, Ms. ******** states that she was assessed a $9 fee for mailing her intended payoff to Mariners corporate office. However this is inaccurate. On February 10, 2021, Mariner received a mailed check labeled paid in full in the amount of $1234.72. At the time the check was received, the amount required to pay the loan in full was $1243.72, resulting in a $9 short pay. This amount received paid the account ahead to January 26, 2024, but did not pay the loan in full. A review of the account confirms ********************** made attempts to contact Ms. ******** regarding the paid ahead account and remaining balance.

Because it appears Ms. ******** did attempt to pay her account in full, and just made a simple error in inverting the numbers on her intended payoff check, as a one-time courtesy Mariner has waived the remaining loan balance, and closed the account as of February 10, 2021. A manual update request has been sent to the nationwide credit reporting agencies to ensure the information is consistent. Please be advised that requests of this nature may take up to thirty (30) days to process.

We appreciate Ms. ********* business and the opportunity to address her concerns. Should she have additional questions regarding the matter, she may contact Mariners ***************************** at ************.
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had old loan they added 2 new one. We were under chapter 13 bankruptcy. Made agreement with *** via our lawyer. Monthly payment until pd off. And 5% interest. Never late bc trustee sent payment in. Lawyer had 2 get title and receipt 4 zero balance. When questioned they said ***** was still owed. They said fees,etc. Bankruptcy pd off may 2020. I was told about this 2.5yrs ago. Wasn't told anything about this when I signed contact. Unsure when it charged over 2 mariner. I finally just let it go but I wont pay 4 this. This is stealing,fraud .how do I owe ***** and have receipt and title plus zero balance?? ***** ******
Business Response
Date: 04/01/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly reviewed this Ms. **************************** receipt of Ms. ********* complaint and after review of her account, the account was discharged in a Chapter 13 Bankruptcy filing and Mariner can confirm that the debt is no longer owed. ***************** have additional questions regarding this matter, she may contact Mariners ***************************** at ************.
Customer Answer
Date: 04/04/2024

Complaint: 21479672

I am rejecting this response because:

Sincerely,

***** ******
Initial Complaint
Date:03/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I had a loan with Mariner Finance that we paid off on time and early. When I applied for another loan it was told that the loan was denied and I was not given a reason. I called and complained and was told that the application wasn't really denied at that point and was told that someone would call me back. The next day I called again and was told that the application was denied. I don't think that my application was ever really considered. Mariner never put my good payment history on my credit report, only on my husband's, but expected me to be a responsible party to pay for the loan. Had it not been paid off well they would definitely have placed a bad report on my record. I think that they have very bad lending practices and that they discriminated against me.
Customer Answer
Date: 03/21/2024
Good Day,
I have attached a screenshot of the message that I received after I applied and my credit was checked. Afterwards I spoke with a representative that took additional information from me, including information on my 2024 *** X1 M35i that I informed her was completely paid for and I have the title to it.
Thank you,
******** Gadson *******
Business Response
Date: 03/27/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly researched this complaint.

Per our review, ********** applied for credit with Mariner Finance, LLC (Mariner) on March 17,2024. After having submitted the initial application information, Ms. ******** application was denied due to delinquent past or present credit obligations with others and prior collection action or judgments against her. An adverse action notice was mailed to Ms. ******* on March 18, 2024, detailing the factors that contributed to the credit decision

We would like to remind Ms. ******* that her previous loan in which she was the co-borrower, not only had a second signer, but was also secured by an automobile. Ms. ******* declined to add a co-borrower with her most recent application. At this time we are unable to approve Ms. ******** application for credit, but invite her to apply with us in the future, should her situation change.

Reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act. Mariner makes accurate account information available to the Credit ****************** (CRA)on a monthly basis, and each CRA has its own internal policies that determine how the information is displayed in the credit report. Based on a review of Ms. ******** closed account, the information furnished by Mariner to the nationwide credit reporting agencies is accurate and reflective of the account activity and payment history. ****************** have additional questions regarding this matter, we ask that she contact Mariner's ***************************** at ************.
Customer Answer
Date: 04/01/2024

Complaint: 21460008

I am rejecting this response because: The representative at Mariner asked me if I owned a vehicle. I informed her that I owned a 2024 *** X1 M35i. And that there are no payments or liens on it. She never took my vehicle ownership into consideration for a loan. Yes, I was a co-signer on the previous loan that we both paid on time and paid off entirely before time. If I was partiallly responsible for paying the loan back, then I should also get the credit for paying it on time each month, and paying it off before time. If we had not paid it off, Mariner would have held me responsible as well as my husband. Why would Mariner rely on my past credit history to determine if I will pay them, when I have already proven that I will pay them, due to my past payment history with them? I feel that this was an unfair, discriminatory decision.

Sincerely,

******** *******
Business Response
Date: 04/04/2024
Thank you for the additional feedback. As previously stated, Ms. Fraziers application was denied due to delinquent past or present credit obligations with others and prior collection action or judgments against her. Had Ms. ******* qualified for a counter offer, one would have been presented to her. For any additional questions regarding this matter, please contact Mariner's ***************************** at ************.
Customer Answer
Date: 04/06/2024

Complaint: 21460008

I am rejecting this response because: Mariner Finance never considered that I have collateral to cover a loan. I was told that the application was denied and when I called to inquire as to the reason for denial, I was told that the application wasn't denied, it was on hold. I was asked if I owned my own vehicle and I told the representative yes, I own a 2024 *** X1 M35i. However, this was never considered. Nor was the fact that my husband and I both paid off the previous loan as required and ahead of time. I feel that I was denied, discriminatively.

Sincerely,

******** *******
Initial Complaint
Date:03/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My partner of 30 years passed away on Jan 6, 2024. He had made an extra payment to Mariner Finance, LLC. They sent a refund check made out to ********** Of. There was no estate. He did not own anything. The bank will not cash the check unless reissued. Mariner refuses to reissue the check. Not even to next of kin. It is not a huge amount but is the principle. They are now keeping this money. My husband's name is ***** *******, The check in the amount of $142.62 was issued 02/12/24 but cannot be cashed ever. This is just not right.
Business Response
Date: 03/27/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly researched this complaint.

While Mariner has no record of the borrower being legally married, with Mariner having been notified of the unfortunate passing of our borrower, and in the absence of a co-borrower on the account, the payment received after the date of death in the amount of $142.62, was made payable to the estate of the borrower and mailed to the address of record, per policy. Unfortunately Mariner is unable to honor Ms.Niedzwieckis request to re-issue the refund check in her name. If an estate has been established for *********** the check may cashed by the estate holder.

For any additional questions regarding this matter, please contact Mariners ***************************** at ************.
Customer Answer
Date: 04/01/2024

Complaint: 21455973
There is no estate for ***** *******. He did not own anything and the check should never have been made to an Estate. Even the person we spoke to at Mariner said she never saw a check issued that way before. If the check cannot be issued to ****** *********** due to not being married. (even though together for 30 years) then it should be issued to next of kin ******* ******* ** who is listed on the death certificate that was sent to Mariner. Since the check cannot be cashed as it is that means Mariner is keeping the money that is not due them. This is not right. The refund is due.
I am rejecting this response because:

Sincerely,

****** ***********
Business Response
Date: 04/04/2024
Thank you for the additional feedback. As previously advised, in the absence of a co-borrower on the account, the payment received after the date of death was made payable to the estate of the borrower and mailed to the address of record, per policy. Unfortunately Mariner is unable to honor Ms. ************ request to re-issue the refund check. If an estate is established for Mr. ******** the check may cashed by the estate holder.
Customer Answer
Date: 04/04/2024

Complaint: 21455973

I am rejecting this response because: Why would we set up an estate when ***** owned nothing. That is ridiculous. Let them just keep ******* money if they are going to be so unreasonable. Would never recommend them to anyone. They are being very unprofessional in this matter. I was told by one staff member that she never saw a check isssued to Estate of before. Why now.? Their mistake. THERE IS NO ESTATE. PERIOD.

Sincerely,

****** ***********
Initial Complaint
Date:03/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mariner Finance fraudulently reported a high balance on 2/29/24 after receiving a large payment on 2/23/24. They reported to Experian and Equifax that I had a balance of $4279 as of 2/29/24, but did not reflect they had a check cleared for S3879.74 on 2/23/24. Also, on 3/6/24, they also fraudulently reported "NO FUNDS" to the Prince ******* County District Court to manipulate the court to make it appear as though I am irresponsible. As a NAVY vet., they scheduled a court date on Memorial Day in 2022, which they never corrected before the court date. They were unresponsive and apathetic to me taking of my elder mother while going through bouts with dementia (who died March 2022). My credit report shows they were the ONLY creditor that refused to work me and with my efforts to be responsible for the debt owed. I think I have suffered damages for 4 years.
Customer Answer
Date: 03/18/2024
My name is ***** ****** with no middle initial. ***** is my first name and ****** is my last name. Please make change on records. Thank you!
Customer Answer
Date: 03/18/2024
Mariner Finance LLC persist in fraudulently denying they have received $3789.74 from me on my credit reports too. See recent Experian dispute results from 3/14/24. The last time they did this it was to manipulate the judge to seize my checking account as if I were not wanting to pay them or was not cooperating.
Customer Answer
Date: 03/22/2024
First. My name is ***** ****** with no middle initial not ****** *****. Please correct your records asap!
This letter to the cfpb was yet another form of financial responsibility defamation. Note: In the last 4 years, they are the ONLY creditor on my credit report that refused to work with me per my actual financial hardship condition and ignored any reasonable communication to achieve their obvious end 31% interest, by any means necessary. It makes it appear like I simply refused to communicated with them about the debt and I had no hardship situations to navigate like COVID and a sick elderly mother where I was the only relative living close to her and took care of her at another location (wanting her independence). Not that I have paid them, they are making it seem on my credit and with the judge in the district court like I still have not paid them close to $4000. This shows an incessant history of sharing fraudulent information (like a miserable and disgruntled ex-wife) in cahoots with the court too (scheduling a court date on memorial day in 2022 for a veteran then removing that scheduled date from ***** electronic records - who does that to a vet in good conscience?).
Customer Answer
Date: 03/22/2024
Note how Mariner reported to the cfpb they received the payment on March 7, 2024!!! That statement is absolutely FALSE! The copy of the return receipt (and bank statement screenshot) with date of 2/21/24 verifies when they received the payment. They received my payment on 2/21/24 and the cash was withdrawn from my account on 2/23/24. Moreover, this means the Mariner Finance lawyer committed perjury on 3/6/24 before the judge in the ****** ******** County District Court telling the judge they received NO FUNDS from me. The **** statement receipt of funds date is fraudulent. Yet, having my money they verified to Experian, Equifax, and Transunion (3/22/24) credit agencies they did not receive any payment from me. I still want their credit information removed from my credit report per their fraudulent business practices and past damage to my credit worthiness.

Business Response
Date: 03/22/2024
***** ****** entered into his loan with Mariner Finance of ************* (Mariner) on October 31,2018. **************** defaulted on his loan, and all attempts to contact him failed, Mariner initiated legal action to collect the account on October 17, 2019. A Default Judgment was awarded in favor of Mariner in the amount of $4,348.47 and garnishment was issued in September 2022.

On March 7, 2024, Mariner received a final payment in the amount of $3,879.74, which satisfied the judgment. Mr. ****** final payment was submitted through Mariners collection attorney, and once received by Mariner,was credited to his account effective the date the payment was received by the attorney.

Reporting accurate credit experience data is an essential obligation of a data furnisher under the Fair Credit Reporting Act. Mariner furnishes account information to the nationwide Credit ****************** (CRA) on a monthly basis through an automated process. Any activity that occurs after the most recent reporting period (e.g.,payments) is updated in the next monthly reporting period. **************** final payment having been received on March 7, 2024, that updated payment information will be provided to the *** with the March credit reporting update, in which the account will reflect as a paid collection account.

Should Mr. ****** have additional questions regarding his account, he may contact Mariners ***************************** at ************.
Customer Answer
Date: 03/26/2024

Complaint: 21445591

I am rejecting this response because:

Sincerely,

****** *****
Initial Complaint
Date:03/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my account in full on February 26 2024 through the magistrate office and the company is still reporting that I owe $661 and that I am making late payments. They have been doing it for almost 11 months now, reporting an incorrect balance and reporting the payment as late. I have every single receipt with the correct balance once my payments were made. I also have my final receipt and a letter saying the case was now closed since the debt has been paid. Immediately, I want the entire account to be removed off both party's credit reports or the payments to be brought to current and the account now showing closed and paid in full on both party's credit reports.
Business Response
Date: 03/25/2024
Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has thoroughly reviewed Ms. ************ complaint.

On March 18, 2024, Mariner received a final payment in the amount of $241.65, which satisfied the judgment on Ms. ************ collection account. Payments received through the court system are credited to the customers account upon receipt, and based on our review Ms. *********** has not been assessed late fees since 2022. The credit report, which will be updated with Mariners month end credit reporting update, will reflect a paid collection account. For any additional questions regarding this matter, please contact Mariners ***************************** at ************.
Customer Answer
Date: 03/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***********

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Mariner Finance, LLC is NOT a BBB Accredited Business.