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          Loans

          Mariner Finance, LLC

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          This business is NOT BBB Accredited.

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          128 Customer Reviews

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          • George D

            01/24/2025

            Mariner Finance charges a $2.50 fee when you pay with a bank card, which is fine, however they would not provide a receipt. When I asked for a receipt I was told that they will give me a printout which will show all of my payments. When they gave me the printout it did not list the fee that I paid. The guy was not very customer service friendly. This was the Indian Trail NC location.

            Mariner Finance, LLC Response

            01/28/2025

            We greatly appreciate your review, ******. The $2.50 fee is a third party processing/convenience fee placed by the third party provider that processes Debit Card payments. It is not a fee placed by Mariner and that is why you do not see the fee on your receipt. You can make payments with no processing/convenience fee by using checking account information (ACH) online or by phone, and you can also mail in your payments to your local branch. If you have any further questions or concerns please call our Customer Relations Department at (844) 338-2080.

          • Samantha M

            01/19/2025

            I think the service sucks and the people that work there are not experienced

            Mariner Finance, LLC Response

            01/23/2025

            Thank you for taking a moment to post your feedback, ********. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. If you would like to discuss your experience with management, we would be happy to set that up for you. Please contact our Customer Relations Department at (844) 338-2080 for further assistance.

          • John L

            01/06/2025

            We made a payment and tried to make another payment two weeks later and they denied the payment. We called trying to figure out why they cancelled the payment and they said sent the account over to collections and wouldn’t talk to us. So we tried multiple times to get a hold of collections and couldn’t get no answer. Then we tried to make a payment over the phone and the wouldn’t talk to us and told us that I have to talk to their lawyers. Trying to sue us cause they said we was 3 months behind on payments, but we have proof that we was never 3 months behind. Mariner Finance is a fraud and ********* But since we have proof that they lied, we will be getting with our lawyers as well.

            Mariner Finance, LLC Response

            01/09/2025

            Thank you for your feedback, ****. However, we are unable to locate an account with the information provided with your review. We advise that the account holder contact our Customer Relations Department at (844) 338-2080 for any questions or concerns.

          • Ashley W

            12/29/2024

            Office manager in the Johnson City, TN location is absolutely terrible as is the rest of the staff there. Sent me to collections and I have paid all payments however they report to my credit monthly that they haven't been paid. Equifax is supposed to be settling this. I can't wait to go back to court!

            Mariner Finance, LLC Response

            01/03/2025

            We greatly appreciate your feedback, *************. After locating and reviewing your account, you have had a Cease & Desist order placed on your account since January of 2023. Due to limited contact and non payment, your account was referred to an outside attorney for collection. Reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act and after further review, the information furnished by Mariner to the nationwide credit reporting agencies is accurate. If you have further questions regarding your credit report, since we are unable to contact you, you may call our Customer Relations Department at ###-###-####.

          • Sheri M

            12/27/2024

            After a recent complaint of harassment for a loan that I am not on, they stopped. I notified them out of kindness that the motorcycle is at named impound due to an accident where my partner was killed. I even submitted a death certificate. I received a call from the supervisor asking about life insurance and he got nasty after I told him off for being insensitive and offensive. These people are scum.

          • Benito G

            12/09/2024

            Not this location but san antonio texas on cuelebra you are treated nice when you get loan once late you do not get help from them more like threatened to take collateral from you they don't help customers they ask for your payment when it's not even due yet you get charged late fee but still threatened to take your collateral from you I wouldn't go with this finance ever again they suck big time I know alot of finances but this one is not worth it people very rude especially when family member passes they don't give a shi.. they want their money and who cares is how your treated don't go to them promise you will be treated like crap

            Mariner Finance, LLC Response

            12/10/2024

            ******, we greatly appreciate you taking the time to let us know about your most recent interaction and we apologize for the inconvenience we may have caused. Mariner attempts to provide assistance to its customers when they experience financial difficulties that may temporarily affect their ability to meet their contractual obligations, and we encourage customers to maintain communication with us, so that we are aware of our customer’s hardship and can potentially provide relief options that may be available at the time. We will have a member of our Operations Management reach out to you to discuss further details.

          • Holly B

            11/20/2024

            Never heard of this company until my ex husband signed a loan in my name which is fraud..a check came to the house in my maiden name and he signed it without permission. I have told them this so many times and they still wouldn't listen to me I had to go to office in Jacksonville and signed documents saying I never gave permission for this I had to jump through hoops for them to do nothing..police report was done but nothing this was two years ago and it is still on my credit report showing closed but they are still charging me.. beware of these people they are crooks dishonest and worthless this fraud and identity theft..is there a good lawyer out there to get of My credit report..no wonder they are not affiliated with the BBB cuz they are fake ass greedy **** ..I wouldn't even rate them on nothing if they had a negative I would

            Mariner Finance, LLC Response

            11/26/2024

            Thank you for your feedback, ****** After locating and reviewing the account, you were advised on multiple occasions that a police report, showing you were filing charges on your ex-husband, was required in order to submit your claim. We have yet to receive this documentation. You are welcome to call our Customer Relations Department at (844) 338-2080 when you are able to provide the required police report or if you have any further questions or concerns regarding the fraud claim process.

          • Norma E

            10/26/2024

            Terrible company!! Warning do not deal with Mariner Finance!! Accidentally overpaid by $607.49 and they kept my money.

            Mariner Finance, LLC Response

            10/29/2024

            Thank you for your feedback, *****. After review of your account it seems Mariner received an external payment from your banking bill pay after your account was paid in full. A refund is set to be mailed to you on 10/30. Please be sure to turn off any banking bill payments to Mariner through your bank. If you need further assistance or have any questions please reach out to our Customer Relations Department at (844) 338-2080.

          • Marion S

            10/24/2024

            Hoping anyone receiving a check in the mail from this company shreds it and puts it in the trash. I've been paying on this loan for over a year snd have only paid off about $400.00 .. The original smt. Wasfor about 2,600.00. I still owe about 2,400.00. My interest was to be 41 %. My interest is always more than half of my payment. I called and the lady said I hadn't had my long enough to get a reduced interest payment. Now I'm still paying more than half my payment towards interest. Just how long is long enough. I will never deal with them again for a loa. You'll never get y paid off unless you can come up with a lump sum payment. Thanks gor listening.

            Mariner Finance, LLC Response

            10/29/2024

            Thank you for your feedback, ******* In your review, you are referring to a prescreened firm offer of credit, also known as a "Loan by Mail." It is a direct mail loan offer that complies with all applicable state and federal regulations, and is extended to credit qualified individuals. The prescreened offer, as required by law, clearly states that it is a loan offer and by executing the document, the individual is entering into a contractual loan agreement with Mariner. The offer clearly and prominently outlines all of the loan terms, which the customer must acknowledge and sign to confirm acceptance of the loan agreement. Furthermore, the disclosed interest rates are set and regulated by the state you reside in, Virginia.

          • Norma B

            09/17/2024

            Excellent Service. No problem getting a loan. I love that there is no penalty for early payoff. This is my second loan with Mariner Finance. Everything was done on line. Very easy.

            Mariner Finance, LLC Response

            09/18/2024

            Thank you for your feedback, Norma! Our goal each day is to provide superior customer service. We appreciate you taking the time to share your gratitude and look forward to our continued business relationship.

          Customer Review Rating

          1.37/5

          Average of 128 Customer Reviews

          Contact Information

          8211 Town Center Drive

          Nottingham, MD 21236

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          (844) 338-2080

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 23

          Customer Reviews are not used in the calculation of BBB Rating

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