130 Customer Reviews
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Review from Hodari T.
1 star06/25/2024
This is a hardship loan I took out when my house burned down in 2020. I defaulted on the loan and the loan was charged off in 2023. For the last year, after the charge off, the vendor has submitted a late payment to the credit bureaus in a punitive attempt to punish me after the debt was written off. My credit can never recover because they submit a new 30 days late at the start of every month.
Mariner Finance, LLC Response
06/27/2024
Thank you for your feedback. After review of your account, you have already contacted Mariner through another platform and your concerns have been addressed. If you have any further questions, please call Mariner's Customer Relations Department at ###-###-####.Review from MICHAEL M
1 star06/18/2024
Lousy company Never return your calls. It's like they are purposely ignoring me. I am a disabled Veteran. I do not have time for their games. Next I will step it up and call my congress person.Mariner Finance, LLC Response
06/20/2024
We appreciate your feedback, Mr. Mullen. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. We have referred your contact information to a member of our Operations Management to reach out to further assist you.Review from Lisa P
1 star06/17/2024
Made last payment on loan and immediately access to my account was removed and I am now unable to review payment previous payments, and account status.Mariner Finance, LLC Response
06/18/2024
Lisa, thank you for your review. At the moment, our online systems do not have that capability and we are presently working on new features. However, all paid documents are mailed out to you to the address on file after a state-specific waiting period. Please call your local servicing branch for those details. If you require further assistance please call our Customer Relations Department at (844) 338-2080.Review from christol b
3 stars06/17/2024
I had a situation come up with Mariner finance and still haven't received a response. I had collateral put up for a loan that i opened 3 years ago. Last month the car i had used for collateral needed to to be inspected but it wouldn't start so after towing it to the repair shop come to find out that the computer system in the car was fried. Its a 18 year old car so we decide not to fix it because it could get pricey. I have spoke with Mariner Finance multiple times on how to get the car (collateral) removed from my account so that i can junk the car, but they will not tell me anything. They keep saying we will call you back but nothing. The repair shop will only hold the car for so long. I live in an apartment so I can't store the broken down car here. I have no idea where to go from here.Mariner Finance, LLC Response
06/18/2024
Thank you for your feedback, Christol. We have reached out to the Operations Management of your servicing branch location to reach out to you to assist in a possible resolution. Should you require additional assistance, please contact our Customer Relations Department at (844) 338-2080.Review from Jason H
1 star04/25/2024
NEVER DO BUSINESS WITH THESE IDIOTS! They kept me on hold for an hour just to be turned down,because my credit score is 630.Once my score gets much better they won't have a chance to beg for my business, because I have blocked them.Screw these fools!Mariner Finance, LLC Response
04/29/2024
Thank you for your feedback, Jason. Mariner attempts to qualify each applicant for the most favorable loan terms available. You will receive an adverse action notice within 30 days detailing the factors that contributed to the credit decision. For specific questions, please contact a branch near you. ****************Review from Randy M
1 star04/12/2024
DO not do business with mariner finance. They will only lie to you to get you to sign for a loan.Mariner Finance, LLC Response
04/19/2024
Thank you, Randy! We greatly appreciate your feedback. Mariner attempts to qualify each applicant for the most favorable loan terms available. The executed contract clearly and prominently outlines the loan terms, such as finance charges, interest rate, late fee assessment, and amount of payments, for which you acknowledged and signed, confirming acceptance of the loan agreement. If you have any further questions or concerns, please reach out to our Customer Relations Department at (844) 338-2080, so we can further assist you.Review from Heather A
1 star03/27/2024
Terrible company, useless, don’t use them, awful, rude customer service!Mariner Finance, LLC Response
04/03/2024
We appreciate your feedback. We strive to provide an exceptional customer experience and are disappointed to hear that we failed to meet your expectations. Please contact our Customer Relations department at ###-###-####, or via [email protected] for further assistance.Review from Steven P
5 stars03/27/2024
Brenda ****** was great in getting me approved and the money I needed right away, She was friendly and courteous. I would use them again in the future.Mariner Finance, LLC Response
04/03/2024
Thank you for the positive review, Steven! We strive to provide superior customer service and greatly appreciate you!Review from K M C
1 star03/19/2024
Mariner Finance is the absolute worst company to do business with! If you are late with one or two payments during the loan period, they waste no time turning your account over to their attorneys office - who in turn turns it over to the court for garnishment of wages. My loan is almost paid off, I am up to date on payments, but they refuse to call off the court proceedings. I suppose they are out for blood after getting caught for shady busines dealings where the court denied their motion to dismiss the case! Mariner Finance employees are not the sharpest tools in the shed. Avoid Mariner Finance at all costs!Mariner Finance, LLC Response
03/28/2024
We are grateful for your feedback, *****. We strive to provide an exceptional customer experience and are disappointed to hear that we failed to meet your expectations. After locating and reviewing your account, we would like to advise that we are very limited on what we can assist with once an account has been sent to a third party attorney for collection. Please contact the attorney and they will communicate any information to Mariner moving forward. Thank youReview from Terisa O
5 stars03/15/2024
Brandi is great! No worries with Mariner, upfront with all info and so friendly. Love this company!!Mariner Finance, LLC Response
03/18/2024
We greatly appreciate your feedback, Terisa! Our goal each day is to provide superior customer service. We thank you taking the time to share your gratitude and look forward to our continued business relationship.
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