Business Profile
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Mariner Finance, LLCHeadquarters
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118 Customer Reviews
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Review from Derrck C
1 star02/11/2025
Company have me with a Charge off on my credit reports with TransUnion, Equifax, and Experian stating that I have or had a delinquent account with them. Asked company for validation of proof. Never received documents. Asked to have account deleted from credit report. Report keeps coming back as verified with no proof. Need company to delete from Credit Report. Also, sent company fraud report as well.
Mariner Finance, LLC Response
02/13/2025
Thank you for your feedback, *******. Copies of loan documents are provided at the time the loan is created and Mariner requires verification of the requestor’s identity prior to providing information pertaining to a loan or loan related documents. You may visit your local Mariner branch with a copy of your government issued photo identification to receive a printed copy of the original loan document, or you may send a copy of your government issued photo identification to Mariner Finance, 8211 Town Center Drive, Nottingham, MD 21236. Upon further review, the account you are referencing has been sold to a third party company for collection in 2022. You may contact Brightwater Capital, LLC at (866) 233-6813 for further information. Furthermore, the request you have submitted to the CFPB has been received and will be responded to in writing.Review from Johnny B
1 star02/08/2025
They will never work with you on their buisness side when you borrow money they will try take you to court and show up with the police at your parents house even though you lost your job and already paid 2000$ in interest paymentsMariner Finance, LLC Response
02/10/2025
We greatly appreciate your feedback, ******* An account is referred to an attorney or a court due to non payment. After locating and reviewing the account, it was referred to an outside attorney in January 2024. Please contact Attorney O'Shaughnessy & Carter by phone at (423) 267-3807 or by email at [email protected]. They will communicate any arrangements to Mariner moving forward.Review from George D
1 star01/24/2025
Mariner Finance charges a $2.50 fee when you pay with a bank card, which is fine, however they would not provide a receipt. When I asked for a receipt I was told that they will give me a printout which will show all of my payments. When they gave me the printout it did not list the fee that I paid. The guy was not very customer service friendly. This was the Indian Trail NC location.Mariner Finance, LLC Response
01/28/2025
We greatly appreciate your review, ******. The $2.50 fee is a third party processing/convenience fee placed by the third party provider that processes Debit Card payments. It is not a fee placed by Mariner and that is why you do not see the fee on your receipt. You can make payments with no processing/convenience fee by using checking account information (ACH) online or by phone, and you can also mail in your payments to your local branch. If you have any further questions or concerns please call our Customer Relations Department at (844) 338-2080.Review from Samantha M
1 star01/19/2025
I think the service sucks and the people that work there are not experiencedMariner Finance, LLC Response
01/23/2025
Thank you for taking a moment to post your feedback, ********. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. If you would like to discuss your experience with management, we would be happy to set that up for you. Please contact our Customer Relations Department at (844) 338-2080 for further assistance.Review from John L
1 star01/06/2025
We made a payment and tried to make another payment two weeks later and they denied the payment. We called trying to figure out why they cancelled the payment and they said sent the account over to collections and wouldn’t talk to us. So we tried multiple times to get a hold of collections and couldn’t get no answer. Then we tried to make a payment over the phone and the wouldn’t talk to us and told us that I have to talk to their lawyers. Trying to sue us cause they said we was 3 months behind on payments, but we have proof that we was never 3 months behind. Mariner Finance is a fraud and ********* But since we have proof that they lied, we will be getting with our lawyers as well.Mariner Finance, LLC Response
01/09/2025
Thank you for your feedback, ****. However, we are unable to locate an account with the information provided with your review. We advise that the account holder contact our Customer Relations Department at (844) 338-2080 for any questions or concerns.Review from Ashley W
1 star12/29/2024
Office manager in the Johnson City, TN location is absolutely terrible as is the rest of the staff there. Sent me to collections and I have paid all payments however they report to my credit monthly that they haven't been paid. Equifax is supposed to be settling this. I can't wait to go back to court!Mariner Finance, LLC Response
01/03/2025
We greatly appreciate your feedback, *************. After locating and reviewing your account, you have had a Cease & Desist order placed on your account since January of 2023. Due to limited contact and non payment, your account was referred to an outside attorney for collection. Reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act and after further review, the information furnished by Mariner to the nationwide credit reporting agencies is accurate. If you have further questions regarding your credit report, since we are unable to contact you, you may call our Customer Relations Department at ###-###-####.Review from Sheri M
1 star12/27/2024
After a recent complaint of harassment for a loan that I am not on, they stopped. I notified them out of kindness that the motorcycle is at named impound due to an accident where my partner was killed. I even submitted a death certificate. I received a call from the supervisor asking about life insurance and he got nasty after I told him off for being insensitive and offensive. These people are scum.Mariner Finance, LLC Response
02/13/2025
We appreciate you taking the time to post your feedback, ****** We would be happy to escalate your concerns to a member of our Operations Management. In order to do so we would need to locate the referenced account. Please call our Customer Relations Department at (844) 338-2080 so we may further assist you.Review from Benito G
1 star12/09/2024
Not this location but san antonio texas on cuelebra you are treated nice when you get loan once late you do not get help from them more like threatened to take collateral from you they don't help customers they ask for your payment when it's not even due yet you get charged late fee but still threatened to take your collateral from you I wouldn't go with this finance ever again they suck big time I know alot of finances but this one is not worth it people very rude especially when family member passes they don't give a shi.. they want their money and who cares is how your treated don't go to them promise you will be treated like crapMariner Finance, LLC Response
12/10/2024
******, we greatly appreciate you taking the time to let us know about your most recent interaction and we apologize for the inconvenience we may have caused. Mariner attempts to provide assistance to its customers when they experience financial difficulties that may temporarily affect their ability to meet their contractual obligations, and we encourage customers to maintain communication with us, so that we are aware of our customer’s hardship and can potentially provide relief options that may be available at the time. We will have a member of our Operations Management reach out to you to discuss further details.Review from Holly B
1 star11/20/2024
Never heard of this company until my ex husband signed a loan in my name which is fraud..a check came to the house in my maiden name and he signed it without permission. I have told them this so many times and they still wouldn't listen to me I had to go to office in Jacksonville and signed documents saying I never gave permission for this I had to jump through hoops for them to do nothing..police report was done but nothing this was two years ago and it is still on my credit report showing closed but they are still charging me.. beware of these people they are crooks dishonest and worthless this fraud and identity theft..is there a good lawyer out there to get of My credit report..no wonder they are not affiliated with the BBB cuz they are fake ass greedy **** ..I wouldn't even rate them on nothing if they had a negative I wouldMariner Finance, LLC Response
11/26/2024
Thank you for your feedback, ****** After locating and reviewing the account, you were advised on multiple occasions that a police report, showing you were filing charges on your ex-husband, was required in order to submit your claim. We have yet to receive this documentation. You are welcome to call our Customer Relations Department at (844) 338-2080 when you are able to provide the required police report or if you have any further questions or concerns regarding the fraud claim process.Review from Norma E
1 star10/26/2024
Terrible company!! Warning do not deal with Mariner Finance!! Accidentally overpaid by $607.49 and they kept my money.Mariner Finance, LLC Response
10/29/2024
Thank you for your feedback, *****. After review of your account it seems Mariner received an external payment from your banking bill pay after your account was paid in full. A refund is set to be mailed to you on 10/30. Please be sure to turn off any banking bill payments to Mariner through your bank. If you need further assistance or have any questions please reach out to our Customer Relations Department at (844) 338-2080.
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