Complaints

This profile includes complaints for PLIM Plaza Hotel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PLIM Plaza Hotel

  109 Atlantic Ave # 1 Ocean City, MD 21842-4129

• 

  PLIM Plaza Hotel

  PO Box 160 Ocean City, MD 21843-0160

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a room from 07/27/23 to 07/30/23. We payed $815 for a 3 night stay. The only good thing about it is the location. The staff is very rude, the service is horrible and the food is even worse. The first day here we went to the bar by the pool and ordered some food. After about 45 mins I went up to ask where it was. It had been sitting behind the counter for over 30 mins. It was cold and disgusting. The next morning we had breakfast at the hotel restaurant. The pancakes were rubbery. The sausage was thin as paper and tasted like it was pre frozen boxed garbage. On our second day we went down to the front desk to get a "service card" because the cleaners didn't leave one in our room and we were told it's "our responsibility to come down everyday and get a service card". I don't understand this. It's much easier for the cleaners to just leave a new card everyday. On day 3 the power went out in our room. We called down to let the front desk know and they very rudely responded with " we are working on it as fast we can " and abruptly hung up on us. One of the house keepers pretended not to speak english when we asked her a question. We know she was pretending because later that day she was on the phone speaking english as very fluently. All in all it was some of the worst service we have ever experienced. For the price of the rooms you'd think it would be much nicer. We will not be back.

  Customer Answer

  Date: 07/31/2023

  here is the requested receipt

  Business Response

  Date: 08/24/2023

  I am very sorry to hear about the above complaints. The restaurants located on property our leased-out operations. Those items would need to be brought to their attention at the time of dissatisfaction or you would need to contact cabana's beach bar and grille. For the other items listed I wish was given the opportunity to address them at the hotel. We do have many workers in housekeeping that speak very little English as they are from other parts of the world. As far as pricing we are priced accordingly to the Ocean City Market. Many hotels are priced at $400-$700 a night plus tax, we stay budget friendly. I do wish you had a more enjoyable stay at the property. You have paid ***********, I will reach out to them to issue a refund of 15% of your stay. They typically take up to 2 weeks for refunds.

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 01/18/2024

  We filed a complaint back in July of 2023 on plim Plaza. Our complaint # was ********. Plim Plaza responded and said they would give us a refund within 2 weeks. It's now been over 5 months and we never recieved the refund.

  Business Response

  Date: 02/06/2024

   I have attached a picture of the email sent to ***********

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 20394821
  
  I am rejecting this response because: we will accept the response once the refund has been issued. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 02/22/2024

  We have provided all information. You will need to contact *********** if you have not yet received your refund.