Business ProfileforLen Stoler Inc.

I purchased a brand new 2024 Hyundai Santa Fe on May 23. Arriving at the dealership around 10:30am. While there, our sales rep was going between my family and another customer. Causing us not to leave until 2:55PM. Buying a car should not have take this long. The next morning, May 24, I contacted the dealership about the breaks feeling soft while riding home and ended up opening a claim through Hyundai. That afternoon Friday May 24, I decided to wash the car and take off the front license plate (not required in my state). Upon removal I noticed an excessive amount of holes in the front bumper and paint peeling on our brand new car. I reached out to the sales rep who acknowledged the incorrect install by their service department. I requested an exchange through their 3 day shopper assurance multiple times and was told, no need to return it, that they will get it resolved for me. I was flat out ignored when I told them I wanted to complete an exchange. After little communication and ignoring multiple requests to exchange the new car due to damage from an incorrect install and breaks feeling soft, the sales rep continued to reassure that they would get this resolved. I continued to call Hyundai claim to update them and continued to reach out to Len Stoler. After much delay and many excuses on Len Stoler's side, May 29, I was told NOTHING would be done. We met all specifications to return the vehicle but was lied to. Len Stoler markets the 3 day exchange directly on their website and did NOTHING to resolve an issue they caused. Dealership is at fault by causing excessive damage to my new car and have offered zero solutions. Process has been miserable, unprofessional on Len Stoler side, and embarrassing for Hyundai. I am happy to answer questions and respond to all comments from the dealership.