Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 ***** Silverado from ******* Chevrolet. I purchased an extended warranty up to ******* miles. On 8/5/2024 I was driving and the dashboard light came on and said reduce power and my truck slowed down. I took it to *******. They said they fixed it and my warranty covered it. Three days later I pick it up and as I am driving home it reduces power again and the same light came on. I took it back to *******. They said there was an issue with the engine and they could either replace the engine which may be the cheapest way to go or pull the engine out and go piece by piece to find the problem. They went through my warranty to just replace the engine. Our warranty declined the claim because they said our truck was commercial. I drive this truck. I have boards on the truck that advertise my husbands side business. My husband uses his 2008 ***** Silverado for his side work. So when can a warranty company tell you what you can use your vehicle for? How can they pick and choose what they cover? It is NOT a commercial truck. Are you telling me that if I allowed a company to wrap my truck for their advertisement I would still be considered a commercial vehicle? I am very upset. They can either pay for the repairs or cancel my warranty and refund ALL my money back to me.

  Business Response

  Date: 09/30/2024

  To whom it may concern,

  Jerry's Chevrolet is not the extended warranty company. We do not have a say in the decisions a 3rd party company makes. We are simply a conduit between the customer and the extended warranty company. Therefore, we cannot answer for the extended warranty company and their decision process. Any correspondence about the repairs of the vehicle needed and the decisions they have made would have to be addressed with them as well as the cancellation and refund of any monies for that policy.

  Regards,

  **** P. ******

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2012 Chevy Cruze to Jerry's Cheverolet in Baltimore, Md to have them address an oil leak. After being provided with an estimate, I paid for the parts ahead of time which needed to be ordered. The next day, I called and requested to cancel the repair. The service advisor Lauren P***** told me after canceling the parts order that there would be a 35% restocking fee of $467.13. Also, in asking about stopping the cancelation request due to the restocking fee, Ms. P***** stated that it was late. In addition, the cancelation request was put in less than 24 hours after ordering the parts through the dealer.

  Business Response

  Date: 06/06/2024

  Jerrys will be happy to refund the disputed amount. A representative will be reaching out to the customer soon to arrange a refund

  Customer Answer

  Date: 06/11/2024

  
  Complaint: ********
  
  I am rejecting this response because I went to Jerry's Cheverolet on June 11th to receive my refund that included the 35% restocking fee of $467.13 and the female service department manager informed me that she has not received any communication from the BBB about providing the 35% restocking fee of $467.13 and wanted to know who the BBB communicated with at Jerry's Cheverolet that approved providing the 35% restocking fee.   
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 07/15/2024

  Dear **** ****,

  Mrs. ********* ****** was refunded her money requested with no further attachments. Please update the file as necessary to reflect our understanding and correction in this matter. Mr. ***** is no longer with our company which was slowing the process of receiving these notifications. Please update the records to reflect myself John F***** as your new contact at jf*****@jerrysautogroup.com.

  Thank You,

  John P. F*****

  ************

   

  Business Response

  Date: 07/15/2024

  Mrs. ********* ****** was refunded her money requested with no further attachments. Please update the file as necessary to reflect our understanding and correction in this matter.

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 ***** equinox for 15k , which I found out later to be well over the normal asking price, but they knew I was desperate. I properly maintained the truck for 3 years and all the sudden, the engine just went up!!! I feel they had prior knowledge of this , they were continually sending me emails asking me to trade it in. Then I also found out they did the same thing to a client of mine. I had 2 separate mechanic shops check this truck out both said the same thing. I was sold a lemon. I am asking for some of my money back, I can't get to work, take my kid to his sports, and left completely broke. Please stop selling cars that you know are broken to desperate, people who are just trying to get by

  Business Response

  Date: 05/22/2024

  At Jerrys Chevrolet, we only sell cars that pass a Maryland state inspection and are in great running condition. We try to assist all of our customers with their service needs also. This vehicle did not come come with a warranty covering concerns 3 years later and the owner did not purchase an extended warranty. 

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21687665
  
  I am rejecting this response because: your company is selling bad vehicles that die within 3 years,  and you are ok with that??? That's atrocious.  There is lawsuits against this car, but somehow keeps getting sold to unknowing victims. Like I said, I'm far from the only one you did this to, I know one other one personally. So if you don't want to handle this I will gladly let every media / news / persons on the street know what your company did
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/08/2024, I was approved for a $26,988 auto loan for a 2019 Lexus NX300, when I went to pick the car up on 04/09/2024. The dealership switch me to a cheaper car 2024 Chevrolet Trax. I was notified by my back GM Financial that my loan was approved for $26,988, however the car they switch me was for $21,200…. Which free me up more money so that I won’t have to put a down payment down… however they are trying to breach the contract bc I found out they were wrong…

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I buy a Kia optima from Jerry’s Chevy, in may the engine went up a month later we take it to the Kia dealer like I was told to because it is under warranty and I have been getting the run around sun June 2023 I finally talk to someone and he ask me what I want to know about it , I’m lost don’t know what to do, I had an adjuster that gave us a printout of the problem he said it was recall that wasn’t address. Camille ***** 4********* Thank you

  Bureau Response

  Date: 10/13/2023

  James *****
  Jerry's Chevrolet, Inc. 

  **** * ***** ** ********** ** *****
  
  Dear James *****:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/5/2023 and was assigned an ID of *********    

  BBB forwarded you a complaint filed by Camille *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Camille *****
  
  ** ** *****
  Daytime Phone: ###-###-####
  E-mail: ***************************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Guarantee Or Warranty Issues
  
  Customer’s Statement of the Problem:
  I buy a Kia optima from Jerry’s Chevy, in may the engine went up a month later we take it to the Kia dealer like I was told to because it is under warranty and I have been getting the run around sun June 2023 I finally talk to someone and he ask me what I want to know about it , I’m lost don’t know what to do, I had an adjuster that gave us a printout of the problem he said it was recall that wasn’t address. Camille ***** 4********* Thank you

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  

  Customer Answer

  Date: 10/17/2023

  This was the prior diagnostic that a gave us of what’s going on with the vehicle 

  Bureau Response

  Date: 11/01/2023

  James *****
  Jerry's Chevrolet, Inc. 

  **** * ***** ** ********** ** *****
  
  
  Dear James *****:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/5/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Camille *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Camille *****
  
  ** ** *****
  Daytime Phone: ###-###-####
  E-mail: ***************************
  
  The details of this matter are as follows:

  Complaint Involves:
  Guarantee Or Warranty Issues
  
  Customer’s Statement of the Problem:
  I buy a Kia optima from Jerry’s Chevy, in may the engine went up a month later we take it to the Kia dealer like I was told to because it is under warranty and I have been getting the run around sun June 2023 I finally talk to someone and he ask me what I want to know about it , I’m lost don’t know what to do, I had an adjuster that gave us a printout of the problem he said it was recall that wasn’t address. Camille ***** 4********* Thank you

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  This was the prior diagnostic that a gave us of what’s going on with the vehicle 

  Business Response

  Date: 11/07/2023

  The vehicle was purchased used and returned to back to the dealer shortly afterward… upon diagnosis of the vehicle, it was discovered that the vehicle exhaust was modified and there was also damage the hose at the turbo.. these performance modifications void the warranty on the vehicle was has been clearly explained to the owner previously

  Bureau Response

  Date: 11/07/2023

  Camille *****
  
  **** *****
  
  
  Dear Camille *****:
  
  This message is in regard to your complaint submitted on 10/5/2023 against Jerry's Chevrolet, Inc..  Your complaint was assigned ID ********. 

   

  BBB has received a formal response from Jerry's Chevrolet, Inc.. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  The vehicle was purchased used and returned to back to the dealer shortly afterward… upon diagnosis of the vehicle, it was discovered that the vehicle exhaust was modified and there was also damage the hose at the turbo.. these performance modifications void the warranty on the vehicle was has been clearly explained to the owner previously

  Bureau Response

  Date: 11/12/2023

  James *****
  Jerry's Chevrolet, Inc. **** * ***** ** ********* ** ***** 
  
  
  Re: ID * ******** - Camille *****
  
  Dear James *****:
  
  Thank you for your recent response to Camille *****. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 11/12/2023

  Camille *****
  
  * ** *****  
  
  
  Re: ID * ********* Jerry's Chevrolet, Inc.
  
  Dear Camille *****,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 Chevrolet equinox broke down in Maryland I had Car shield covered on it . vehicle was tow to Jerry's Chevrolet car shield declined to fix Jerry Chevrolet charge car shield $9000 for a use motor, they had my vehicle for 2 months a half.cheverolet said my motor wasn't good. I got vehicle tow to another repair shop after I purchased a motor for 849.00. But the shop said my old motor turnover they said all Jerry's u had to do is adjust parts. They had me purchased a motor I didn't need and I had to rent cars for the length of time vehicle was down at Jerry's Chevrolet and car shield didn't go according there contrast ihave lost a seriously amount og money.

  Bureau Response

  Date: 06/14/2023

  James *****
  Jerry's Chevrolet, Inc. 
  **** * ***** ** ********* ** *****
  
  
  Dear James *****: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 6/13/2023 and was assigned an ID of *********   
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Ronald ******

  ********* *** *** *** ****** ** *****

  Daytime Phone: ###-###-####
  E-mail: ******************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Repair Issues 

   

  Customer’s Statement of the Problem:
  
  My 2018 Chevrolet equinox broke down in Maryland I had Car shield covered on it . vehicle was tow to Jerry's Chevrolet car shield declined to fix Jerry Chevrolet charge car shield $9000 for a use motor, they had my vehicle for 2 months a half.cheverolet said my motor wasn't good. I got vehicle tow to another repair shop after I purchased a motor for 849.00. But the shop said my old motor turnover they said all Jerry's u had to do is adjust parts. They had me purchased a motor I didn't need and I had to rent cars for the length of time vehicle was down at Jerry's Chevrolet and car shield didn't go according there contrast ihave lost a seriously amount og money.
  
  
  
  
  
  Desired Settlement:
  Finish the Job
  
   

  Bureau Response

  Date: 06/14/2023

  Ronald ******
  ********* *** *** *** ****** *** *****
  
  
  Dear Ronald ******:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 6/13/2023 against Jerry's Chevrolet, Inc..  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 06/21/2023

  James *****
  Jerry's Chevrolet, Inc. 

  **** * ***** ** ********** ** *****
  
  
  Dear James *****:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 6/13/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Ronald ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Ronald ******
  ********* *** *** *** ****** ** *****
  Daytime Phone: ###-###-####
  E-mail* ******************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Repair Issues
  
  Customer’s Statement of the Problem:
  My 2018 Chevrolet equinox broke down in Maryland I had Car shield covered on it . vehicle was tow to Jerry's Chevrolet car shield declined to fix Jerry Chevrolet charge car shield $9000 for a use motor, they had my vehicle for 2 months a half.cheverolet said my motor wasn't good. I got vehicle tow to another repair shop after I purchased a motor for 849.00. But the shop said my old motor turnover they said all Jerry's u had to do is adjust parts. They had me purchased a motor I didn't need and I had to rent cars for the length of time vehicle was down at Jerry's Chevrolet and car shield didn't go according there contrast ihave lost a seriously amount og money.

   

  
  
  
  
  Desired Settlement:
  Finish the Job
  
   

  
  Additional Comments from Consumer:
  

  Business Response

  Date: 06/21/2023

  Vehicle towed in on 9/30/22 towed out 10/31/22. Vehicle wouldnt crank found fuse box loose, then found codes for security light on and timing codes. Programmed the BCM. Diagnose timing codes, vaccum pump locked up camshaft, jumped time and bent exhaust valve. Leak down test results air pushing into exhaust at top dead center. Car shield denied the claim. We sent them pictures of the failure. Jerrys Chevrolet attempts to satisfy every customer with their vehicle needs. However in this case the claim was denied by Car Shield.

  Bureau Response

  Date: 06/22/2023

  Ronald ******
  ********* *** *** *** ******** *****  
  
  Dear Ronald ******:
  
  This message is in regard to your complaint submitted on 6/13/2023 against Jerry's Chevrolet, Inc..  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from Jerry's Chevrolet, Inc.. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Vehicle towed in on 9/30/22 towed out 10/31/22. Vehicle wouldnt crank found fuse box loose, then found codes for security light on and timing codes. Programmed the BCM. Diagnose timing codes, vaccum pump locked up camshaft, jumped time and bent exhaust valve. Leak down test results air pushing into exhaust at top dead center. Car shield denied the claim. We sent them pictures of the failure. Jerrys Chevrolet attempts to satisfy every customer with their vehicle needs. However in this case the claim was denied by Car Shield.

  Bureau Response

  Date: 06/27/2023

  James *****
  Jerry's Chevrolet, Inc. **** * ***** ** ********* ** *****
  
  
  Re: ID * ******** * Ronald ******
  
  Dear James *****:
  
  Thank you for your recent response to Ronald ******. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 06/27/2023

  Ronald ******
  ********* *** *** *** ***** ** *****  
  
  
  Re: ID * ********* Jerry's Chevrolet, Inc.
  
  Dear Ronald ******,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

  Customer Answer

  Date: 06/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  
  I disagree with Jerry's Chevrolet because they said engine wouldn't turn over and when I tow to another shop the engine did turn over. They said all engine need was parts adjusted. They charge me 400 dollars and gave wrong diagnostic.   
  Sincerely,
  
  Ronald ******

  Bureau Response

  Date: 06/28/2023

  James *****
  Jerry's Chevrolet, Inc. 

  **** * ***** ** ********* ** *****
  
  
  Dear James *****:
  
  This message is in regard to a complaint submitted to the BBB about your business on 6/13/2023 by Ronald ******.  This complaint was assigned ID *********
  
  Why am I receiving another letter regarding this complaint?
  We recently received additional correspondence from the consumer in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  How do I see the new information?
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response to the consumers rebuttal?
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  How many more times will I have to respond to this complaint?
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  MESSAGE FROM CONSUMER:
  
  

  
  Complaint* ********
  
  I am rejecting this response because: 

  
  I disagree with Jerry's Chevrolet because they said engine wouldn't turn over and when I tow to another shop the engine did turn over. They said all engine need was parts adjusted.They charge me 400 dollars and gave wrong diagnostic.   
  Sincerely,
  
  Ronald ******

  Bureau Response

  Date: 07/06/2023

  Ronald ******
  ********* *** *** *** ****** *** *****   
  
  Dear Ronald ******:
  
  This message is in regard to your complaint submitted on 6/13/2023 against Jerry's Chevrolet, Inc..  Your complaint was assigned ID *********
  
  

  While BBB appreciates the effort put forth to reach a voluntary resolution on this case, the complaint remains at a standstill.

   

  Unresolved issues can result in a loss of customer goodwill. In an effort to maintain that goodwill and provide an alternative to court, the BBB offers formal mediation.

   

  The mediation process provides for an impartial third-party mediator to facilitate a discussion between both parties so they may reach a mutually agreed upon resolution.

   

  In order to proceed, both parties will need to agree to formal mediation. I am available to answer any questions you may have.

   

  The fee for mediation is $125.00, payable via credit card.

  
  

  If you would like to Accept the offer to mediate, please inform me within (5) five calendar days, failure to respond will constitute a rejection of this offer. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 07/16/2023

  James *****
  Jerry's Chevrolet, Inc.
  **** * ***** ** ********* ** ***** 
  
  
  Re: ID * ******** * Ronald ******
  
  Dear James *****:
  
  Thank you for your cooperation in responding to the above consumer's complaint.
  
  We forwarded your response to Ronald ******. The consumer notified our office that they are not satisfied. BBB has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: “Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction.”
  
  The text of your response may be publicly posted on BBB’s website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
  
  We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 07/16/2023

  Ronald ******
  ********* *** *** *** ***** ** ***** 
  
  
  Dear Ronald ******,
  
  This message is regarding Complaint ID * ********* Jerry's Chevrolet, Inc.
  
  Your complaint is closed for one of the following reasons:
  
  We understand you are NOT satisfied with the business's response, and have noted your dissatisfaction in our files.  While we were unable to reach your desired resolution, the business has provided your Better Business Bureau (BBB) with its position.  This matter is now closed in BBB files, and will appear in the company's BBB Business Profile as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."
  
  OR
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

  
  If this is the case, please reply to this email and for the complaint to be reopened so you can submit a response to the business. After your request is processed, you will receive an email asking for your response with a link to the complaint.
  
  Please note, the text of your response may be publicly posted on BBB's website.  BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.
  
  We appreciate the opportunity to be of service, and sincerely hope you will contact us for future pre-purchase information. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-#### MESSAGE FROM BUSINESS:
  
  Vehicle towed in on 9/30/22 towed out 10/31/22. Vehicle wouldnt crank found fuse box loose, then found codes for security light on and timing codes. Programmed the BCM. Diagnose timing codes, vaccum pump locked up camshaft, jumped time and bent exhaust valve. Leak down test results air pushing into exhaust at top dead center. Car shield denied the claim. We sent them pictures of the failure. Jerrys Chevrolet attempts to satisfy every customer with their vehicle needs. However in this case the claim was denied by Car Shield.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for an issue under recall warranty for the transmission. I did not tell them I wanted anything else fix. They are insisting that I have my shocks replaced by them and wire harness at an up charge to me before they will honor the warranty. I asked them to return the car to me in the shape that I drove it in as. They are telling me that they can not put it back as it came in and I would have to have it towed at my expense. The last recall I went in for I was issued a loaner car at no charge to me and all things that came up as issues weir covered. I just want them to honor my vehicles recall the same as before without up charging me for things that they have break to make the repair.

  Business Response

  Date: 02/17/2023

  See attached repair order copy with notes. Vehicle came to Jerry's Chevrolet service department for transmission complaint. It was found that a special policy to cover the transmission replacement existed. The vehicle overall is in poor condition. We replaced the transmission under warranty at not charge however the vehicle has many safety issues (noted on the attached invoice) that the customer refused/declined fixing. In fact the vehicle was returned to the customer with a check engine light on, coolant leaking, broken engine mount, shock mount broken (customer did have fixed as a necessity to reinstall the transmission). The owner has the vehicle back in his possession.