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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date of transaction - 10/02/2023 The amount of money I paid to Van Dorn - $11 130.00 What the business committed to provide you - spa purchase and delivery. What is the nature of the dispute is - Van Dorn company delivered spa and damaged our brand new deck. We provided an estimate to fix it, company refused to cover it. Whether or not the business tried to resolve the problem - yes, they offered to fix it by themselves. Van Dorn didn’t use any professional tools to provide deck protection, for example, they used as a tool for spa installation our metal shovel. And broke it (it is recorded in our outside cameras). Based on experience we got from this company, we refused to allow them to do the work. Deck is brand new and only a trusted company who did a work in September 2023 is allowed to fix it. Account/order/tracking number - REF ********* ******** (was paid in 2 receipts, copy is attached) If the issue involves advertising, when and where the ad was seen or heard - no.Business response
01/17/2024
Issue has been resolvedCustomer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.