ComplaintsforAmerican Custom Contractors Inc

• Initial Complaint

  04/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company continues to repeatedly illegally trespass (No Trespassing, Private Property signage is clearly posted in several locations including the main property entrance) to solicit. Furthermore, they are in violation of Maryland law by failing to include their **** license number on solicitation materials and having unlicensed salespersons. These lawbreakers need to permanently stop their illegal activities and cease and desist from any further illegal trespassing on this property.

  

  Business response

  05/08/2023

  This complaint was submitted as Contract Dispute, however our company does not have a contract with this homeowner and we will ask for it to be removed from our profile on the basis of an inaccurate submittal.  In the meantime, our field outreach team has taken steps in our internal database systems to omit this homeowner from any outreach attempts.  

  

  Business response

  05/16/2023

  We are in receipt of the complaint issued by the homeowner regarding our field teams prior attempt to communicate with them during our outreach in their community.  We have updated our teams records to indicate that the property in question has no solicitation signage,which appears to have been overlooked by staff members during a prior visit to the property.  We do not have a record of an interaction or communication attempt at this particular address, but do see that we spoke with a neighbor in the past.  Our outreach team is not soliciting sales of services, but merely distributing fliers, and is not required to have an **** Salesperson license.  Our sales staff (who engage in negotiation or sales activities) all have Salesperson licenses issued by the ****.  If a business card was left at the door, it would have a QR Code that links to our website, including licensing information.  We have communicated with the ************************************ regarding this issue.  Given that we are licensed in multiple jurisdictions we have found this to be the most effective way to list our many credentials for homeowners.  We have notified the homeowner directly with our apologies and to be assured that our company will not attempt any further communication with them regarding our services.

  We want to reiterate that this was issued as a customer complaint, and we do not have a contract with this client for any services.  This is not being reflected accurately on our profile as it is indicating a contract dispute when there is no provider-client relationship.  

  Customer response

  05/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  In addition to No Soliciting signage, the property in question has MULTIPLE very prominent Private Property, No Trespassing signs, including one on raised on metal posts to sit at eye level for any driver entering the property (yes, quite impossible to miss).  Given that the home is a good quarter mile from the primary driveway entrance, it is unreasonable to say that the salesperson did not see the multiple No Trespassing signs before traversing the entire property. 

  Either this company does not know Maryland law about criminal trespassing, or simply chooses to ignore it both of which are unacceptable for a supposedly professional business.  If they disrespect both a commonly known law and the property owners expressly stated wishes against trespassing, why would anyone ever entrust them further given their attitude of complete disregard? 

  
  Additionally, leaving paper debris sitting outside a home where it can easily blow away is littering yes, also against the law.  Furthermore, Maryland law is specific about the requirement to clearly indicate the **** license number on printed materials,and that does not include the requirement of any additional steps of scanning a QR code, viewing a website, or taking additional investigative action.

  Finally, this was not one single instance of criminal trespassing, but *multiple* instances over a period of several months.  Furthermore, the company has called my private cell phone with hang up which is distinctly annoying and unwelcome as well.
  
  Regards,
  
  ***********************
  

  

  Business response

  05/23/2023

  In response to the homeowner, we would like to reiterate that we have taken steps to update our records regarding their property, that we will cease any further attempts to communicate with them or access their property, which was the initially requested resolution submitted regarding our company. Unfortunately, without being able to identify which staff member overlooked the signage on their property, we have been unable to directly address the concern with the individual that crossed the property borders.  Our company relies on community outreach to discuss our services and offer complimentary inspections to clients, but do train our team to be observant and mindful of property signage, which clearly did not occur in this instance, and we apologize for this.  Since we have not been able to identify the team member specifically, we have continued with team/group training regarding this circumstance to be sure our company is not intentionally or inadvertently overlooking such signage and respecting the requests of property owners. We believe we have taken the necessary and requested steps to resolve this matter within our team, to the best of our ability.  We again, offer our apologies for any distress caused by our team's actions, and can assure the homeowner that we will not attempt further communications with them.

  Customer response

  06/01/2023

  Complaint: ********
  
  I am rejecting this response because:

  Just stop with lame excuses and insincere apology. REPEATEDLY and intentionally illegally trespassing cannot reasonably be considered “community outreach” so this company’s claim that their illegal and annoying marketing methods are intelligent or effective is unacceptable.
  
  Wasn’t it in grade school that we all learned to respect the property of others? Furthermore, if their employees are too ignorant to have the common sense to understand privacy and property rights, then certainly a supposedly professional company would train them properly in advance of sending them out to represent their brand.  Clearly the company is inept if this substandard result is the “best of our ability.”

  And why is this company so completely disorganized as to not understand exactly which employee is in a specific area soliciting business?  Which manager is not properly monitoring their employees' locations and activities? 

  A better response would be to state – in writing – exactly how they are going to stop illegal and annoying activities in future, including trespassing, taking photos/videos while trespassing, leaving hang up calls, etc – all recent activities by their employees which are easily provable through home security surveillance and phone records.  
  

  This BBB claim is not the first regarding these illegal and annoying activities, so why is this nonsense continuing unabated?
  
  Regards,
  
  ***********************
  

• Initial Complaint

  03/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  American Custom Contractors entered into a project with me for roof repairs. They suddenly ceased communications when insurance denied them, despite promises to get the work approved. That was ~2 years ago. Since then, they have "canvassers" trolling my neighborhood and routinely ring my doorbell asking me to allow them to do work on my roof, despite my clear no soliciting sign. I have asked the canvassers and the business repeatedly to stop coming on my property, but to no avail. I am now filing a harassment complaint against them in an effort to stop this behavior. They deny they are soliciting but clearly are door knocking to provide a free or pay for service. Therefore, immediately upon ringing the bell next to my no soliciting sign,t hey are trespassing and harassing me. Multiple times the person wants to argue with me, exacerbating the harassment. If it continues I will file criminal charges against the business/manager

  

  Business response

  03/11/2022

  We would like to take the opportunity to apologize for the recent interaction you had with one of our staff members.  Our management team has gathered information from the individuals who approached you to discuss our services, and they did not see the No Solicitation sign posted on your property. Our records indicate we had previously connected with you to inspect your property and had noted some damages, so they wanted to reach out to see if you would be interested in a complimentary inspection as a follow-up service. Since receiving your message we have communicated to our field team, updated our database, and can assure you that you will not be receiving any further communication from us.  Again, we did not intend to cause any disturbance and strive to foster positive engagement with our community we will use your feedback to improve our processes in this area.

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