Business ProfileforMOM's Organic Market

I have shopped at MOM's organic market for years, its been more convenient being a smaller store to shop because I am a woman that lives with disabilities. All these years I was under the impression the entire store was ORGANIC considering their name which i found out last year was not the case. They have a 100% customer satisfaction guaranteed which provides full refund on items. i am a woman that lives with multiple disabilities including PTSD Buying mostly produce and items in the bulk section (bring my own containers, to produce less waste) i was having to return spoiled, bad, stale, expired, items but i also had to return items due to my visual impairment being unable to see the ingredients and buying things that were against my religion and personal beliefs to consume. i re-turned produce that once bitten mold was seen inside, spices from the bulk section that were stale that completely ruined meals. i made a suggestion that they should document when they put the bulk items on the floor to prevent selling stale items. i explained that it wasn't fair that they were reweighing produce items that were being returned because they were bad, spoiled on 12/22/22 to ******* a new manager and that if she would relay the suggestion that we should be fully refunded per their store policy. 2days later 12/24/22 i was told i was no longer allowed to return items, a manager ****** stated i have made to many returns these returns consisted of produce and bulk grains and spices that were molded, spoiled, bad, shouldn't have been sold to begin with. All they had do was implement a system of documenting when they put items out to besold there is nothing saying there is a limit to how many returns someone makes. i have witnessed others returning similar things. i was singled out humiliated, caused emotional distress, anxiety & other things due to this The fact that for several years they have not been refunding me the full amount as their policy states is bad business practices