Business Profile

Hotels

Choice Hotels International

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
According to information provided by Choice Hotels International, the hotels in its group are individually owned and operated. Choice Hotels International attempts to act as a mediator between the client and the hotel, but resolution responsibility rests with the individual hotels and their owners/managers. Compensation issued by Choice Hotels International in such cases is a goodwill adjustment, and is not intended as a resolution of the original dispute.

Complaints

Name: Choice Hotels International
Address: 1 Choice Hotels Cir Ste 400, Rockville, MD, 20850-5172, USA
Telephone: (800) 300-8800

This profile includes complaints for Choice Hotels International's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

294 total complaints in the last 3 years.
72 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Briefly, my ******** account was hacked on the conversion weekend. Going into the weekend, I had about 190,000 ******** points. Coming out of the weekend, I had about 2,000 points. I have not been able to contact anyone at *********, as operations seemingly have been shut down. ********************* ********************************************************** ************ In contacting customer service. My ********************** case number is ********. My Choice account number is ******* I have been in contact with Choice perhaps 10 times, all nice people but all unable to resolve my problem
Business Response
Date: 09/09/2023
Dear *****,

My team can understand your discontent, as points are valuable for our members, and no one would like to lose them. At the same time, it's disappointing you have taken so much of your time for a resolution.

Upon review, I've noticed your interaction via ********* and one of our representatives provided you with 95,500 points, the equivalent of your ******** points, as the transfer is at a rate of 2 ******** **************'s points to 1 Choice Privileges point.

However, a different Social Media representative also credited an extra 8,000 points as a gesture of our appreciation and goodwill. We sincerely hope you can take advantage of the points and see you at one of our properties soon.

***
Choice Hotels International
CID ********
Customer Answer
Date: 09/17/2023
This dispute has been resolved in my favor.
Thaank you for your attention to this matter.
Initial Complaint
Date:08/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are advertising every 2 stays pays 50.00 gift card which they add 8,000 points to your accout to cash into get a 50.00 gift i had booked 9 rooms in 4 days and they art telling that i will get 5,600 for all the nights not enought to get 1, 50.00 gift i should get at least 16,000 points for 2 gift cards. Step 1: Book two separate stays. Step 2: Enjoy your trips. Step 3: Get enough points for a $50 gift card! Register today and when you complete two separate qualifying stays by September 5, 2023, you’ll earn enough points to redeem for a $50 gift card by October 5 to use for dining, retail, gas and more
Business Response
Date: 09/09/2023
Dear *****,

Your point of view is understandable. We recognize that participating in our promos and receiving their benefits is significant for our valued members. So, upon review, I've confirmed you have qualified for a $50.00 Gift Card due to your most recent stays.

In this case, allow us to provide some clarifications. After the second qualifying stay, you'll receive a minimum of 5,000 points and 8,000 bonus points as a maximum, depending on how many base points you earned from the two separate qualifying stays. The bonus points combined with the base points from those stays will allow you to redeem a $50 Gift Card from the participating retailers *********************** ******, *********** *****, ******, **** *** Shops, ***** *********) at a discounted level of 8,000 points.

You'll have until 10/05/2023 to redeem your promotional Gift Cards. Please check more details at *********************************************************************** (although you will notice different dates, the same terms and conditions apply). However, I could see that you did not receive the promotional bonus for two qualifying previous stays (06/05/23 and 06/07/23), so I credited it to your account. Now you're entitled to two promotional Gift Cards. We hope this helps and that you can redeem the Gift Cards soon.

Choice Hotels International
CID ********
Initial Complaint
Date:08/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two unused e-certificates for free hotel nights from ******** America Hotel Rewards. These are earned by spending 20 thousand dollars on ******** **** card. Choice hotel brought ******** America this July. It took away the website of ******** America. I could not use these free nights e-certificates and I called and emailed Choice Hotels multiple time. No resolutions or help whatsoever from Choice hotels.
Business Response
Date: 09/07/2023
Hello, ****

We fully understand how crucial it is to enjoy the rewards you have been earning when ******** Rewards was not part of Choice Privileges yet. Nevertheless, we are willing to clarify this situation. Kindly be aware that since Choice Hotels acquired ******** Hotels ********, points were transferred to the Choice Privileges rewards program, and the ******** website has been closed. Therefore, any transaction, booking, or redemption needs to be done through our website, www.choicehotels.com, mobile app, or by calling our member services line at **************, option *.

On the other hand, regrettably, you cannot use ******** Rewards ******** e-certificates at Choice Hotels, as our program functions differently. However, we credited 16,000 points to your account. They are enough for free nights at some of our hotels, as our free night starts at 8,000 points and can go as high as 35,000 points depending on the hotel's brand, location, and the season you're traveling in. Thank you for your continuous support and patronage of Choice Hotels.

********
Choice Hotels International
CID ********
Customer Answer
Date: 09/14/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

When Choice hotel brought ******** America, it also assumes all liabilities. The e-certificates I earned from ******** is by spending every $10000 on ************** I have 2 unused certificates. I will go to small claims court as well as consumer protection division of NC attorney general. as the resolution is not satisfactory.
Regards,

*****************
Initial Complaint
Date:08/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had made a reservation for 2/21/23 at Everhome Suites Corona in Corona, CA. I had cancelled that reservation 4 days prior to 2/21/23 online. However, after discovering that I was still charged $154.53, I called the hotel to find out why. They stated that they do not accept online cancellations. They require that you call them instead. This has never been an issue with Choice Hotels before. On 3/3/23, I called the Choice Hotels customer service. They mentioned that this was a new hotel and apologized for the inconvenience. I requested a refund and they provided case #********. They suggested to call back in about 2 weeks. I called back on 3/28/23 and was told that I would receive a refund. I called back on 4/7/23 and was told it was sent to escalations for the refund. I called again on 4/14/23 and spoke with ***, a supervisor. He stated he was going to listen to the prior calls for the refund details. I called again on 5/2/23 - no update. I called again on 8/3/23 and was on hold for almost 2 hours and requested a call back. I have not received a call back yet. I am requesting a refund of $154.53, as well as a $300 Choice Hotels gift card for the insane amount of time and frustration that this has caused me.
Business Response
Date: 09/12/2023

---------- Forwarded message ---------
From: *************************** <*************************@choicehotels.com>
Date: Sat, Sep 9, 2023 at 12:03 AM
Subject: BBB Complaint ID ********
To: [email protected] <[email protected]>
Cc: *********************** <*******************@choicehotels.com>, ***** ********* <***************@choicehotels.com>

Hello, team.

I hope this email finds you well. We have received Complaint ID ******** from the Better Business Bureau. Please see the hotel's contact information:

Everhome Suites Corona

Phone number: *************

Mailing address: ***********************************************************

Email: **************************************

The guest contacted us regarding a refund for her stay on 02/17/23, seeking a refund for a no-show reservation. She stated that she canceled the reservation, but records were not found on a cancellation number. Also, she already called our customer service line, and they tried to provide a resolution with points but were denied. The hotel stated that no refund would be processed for a no-show. Thank you for your time and assistance on this matter.

Regards,

*****************;

Specialist , Social Media

********.*****@choicehotels.com
Customer Answer
Date: 09/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
When I called the hotel regarding the refund, they stated that they only accept cancelations by phone, not any other avenue. Since this was not a normal cancelation procedure, I was unaware of it. Also, Choice Hotels offered points or a full refund. I chose a refund. It is on a recorded call that I was told was going to be reviewed by multiple representatives. Again, please review those calls to confirm refund notification and process the refund.

Regards,

***************************
Business Response
Date: 09/26/2023
Dear ****,

We understand that money is a pressing matter for everyone and that you need a refund for the reservation. We can only imagine how frustrating this experience has been for you, and we would be glad to assist you.

Please note that after some research in the system, I found that the reservation was booked with a third-party website and was marked as a No-show. Kindly know that Choice Hotels does not have control over third-party reservation cancelations or their billing information. For further assistance, we encourage you to contact the hotel directly at ************* or ************@StayAtChoice.com. We appreciate your understanding in this matter.
********
Customer Care
**********@StayAtChoice.com.
CID: ********
Initial Complaint
Date:08/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Choice hotels ran a promotion with connecting rewards account to the ***** app to receive loyalty points and extra points if you converted points to cash with the ***** app. I did this and converted 8000 points for $25 which didn't deposit the cash but took my 8000 points. It took over 6 months for ***** to deposit the cash into my account and choice hotels rewards did nothing to help me with the issue saying to contact ***** about the issue. Finally over a year later I got the cash in account and couldn't access the money with *****. I think others with choice rewards probably have similar issues with ***** and think choice hotels was some responsibility with the issue since it was their promotion that connected with ***** app for me to even open an account with ***** to begin with.
Business Response
Date: 09/07/2023
Hello, *************

As a valued Choice Privileges member, it is saddening to learn that you did not receive the assistance you deserved promptly. The experience you had was the exact opposite of the service we promised. You can be sure that thorough enforcement of the necessary procedures will avoid a recurrence of the problem. We have taken note of your remarks and will bring them to the attention of the proper persons for clarification and correction as needed.

Moreover, my team wants to make amends since we recognize that your dissatisfaction is understandable. Therefore, we have credited 12,000 points to your account as compensation. You can use them towards free nights, gift cards, and more, with free nights ranging from 8,000 to 35,000 points depending on location and arrival date. Once again, we regret any inconvenience this may cause you. Thank you for doing business with us.

********
Choice Hotels International
CID ********
Initial Complaint
Date:08/12/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Choice Privilege account is *********. I was a ******** Rewards member, ******** Rewards Americas #****************, and previously ******** Rewards #****************. Emails in 2023 from ******** said my ******** Rewards points would be transferred to Choice Privileges, although at a 1 for 2 rate. The last email I received from ******** (pdf copy attached) said I had ****** points. I called Choice Privileges customer service several times the first week of August 2023 and each time was told the agent could not access my ******** account and I was promised a callback by an account supervisor so that this could be fixed. I haven't heard back. (The form on the Choice Privileges website for submitting a question about missing points electronically doesn't work; it always provides error messages when one tries to submit the issue.) I would appreciate hearing from a Choice Privileges account supervisor and having the issue of the missing points resolved.
Business Response
Date: 08/30/2023
Dear ******,

We regret to know your ******** points were not transferred to your Choice Privileges account. Also, it's upsetting that our representatives could not assist you in this matter. We understand where the frustration lies in this situation since I'd feel the same way if I were in your position.

Kindly know we found the value of your points in our records, and we want to assist you by crediting them to your account. To do so, please send us the email address associated with your Choice Privileges accounts. In addition, please let us know which email you would like to have on file. We appreciate your time and cooperation.

Regards,

*****
Choice Hotels International
CID ********
Customer Answer
Date: 08/31/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: The response asks me to provide certain additional information ("please send us the email address associated with your Choice Privileges accounts. In addition, please let us know which email you would like to have on file"). However, the business response doesn't provide any contact information for the sender ("*****", no last name) so that I would know where to send this information. I am prepared to provide the information requested. The response indicates that the business is willing to resolve the problem, but that it has not yet done so. If they provide me *****'s contact details (assuming that is to whom they wish the requested information sent), I will send her the requested information so that this matter can be closed out.

Regards,
*****************************
Customer Answer
Date: 08/31/2023
I rejected the response from the business because it did not say where to send the additional information requested in order to resolve the matter. In case you wish to forward the information to them: My Choice Privileges Account is *********. I logged in to that account with the <email ********************> and with my password. I can be reached with at <********************> or <******************************************************;. The response from the business indicates that it is willing to resolved the matter but has not actually done so yet.
Business Response
Date: 09/04/2023
Hello, *************

My team understands how essential it is to receive adequate assistance when needed. We're sincerely sad about the inconvenience it has caused. However, we are pleased to inform you that we transferred your points from ******** Rewards to Choice Privileges since we observed that they had been added to a different account. Therefore, we encourage you to log in to your online account to verify this transaction.

On the other hand, we understand your concerns always need to be attended to; we have added 8,000 points to your account as a gesture of goodwill for the inconvenience. You can use them towards free nights, gift cards, and more, with free nights ranging from 8,000 to 35,000 points depending on location and arrival date. We hope you will consider this an isolated incident and not truly representative of the high level of customer service we strive to provide.

********
Choice Hotels International
CID ********
Customer Answer
Date: 09/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
Date:08/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told on the 7th of July I would be getting a refund. On more than 4 occasions I was told my refund had been sent. I still have not received it. I want my check to be ***** priority overnight early deliver to me asap.
Customer Answer
Date: 08/30/2023
Maybe I wasn't clear this dispute is with the customer service department that issues refunds. I only have a phone number for them and a case #. There phone number is ***********. Press 4, then 1 , to get to customer service. Case # ******** .
Business Response
Date: 09/05/2023
Dear *****,

We totally understand your points of view, and we know the importance of receiving the money in a short time manner. I would feel frustrated as well if a refund would be processed during the timeframe mentioned, and we will be glad to assist in this matter.

Kindly note that we do not have the option to process a direct refund to your credit card; therefore, we have sent a special request for a new check to be triggered, and it will take another 2-3 weeks to arrive.

We appreciate your patience and understanding in this matter. We hope you have a great day.

********
Customer Care
*****************************************************
CID: ********
Business Response
Date: 09/05/2023
Dear *****,

We totally understand your points of view, and we know the importance of receiving the money in a short time manner. I would feel frustrated as well if a refund would be processed during the timeframe mentioned, and we will be glad to assist in this matter.

Kindly note that we do not have the option to process a direct refund to your credit card; therefore, we have sent a special request for a new check to be triggered, and it will take another 2-3 weeks to arrive.

We appreciate your patience and understanding in this matter. We hope you have a great day.

********
Customer Care
*****************************************************
CID: ********
Initial Complaint
Date:08/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/10/2023 I made a best rate guarantee filing a I found a cheaper hotel rate online then their rate. They denied my filing based on that the rate booked was cancellable on August 8th at 4pm but I didnt even book my room till August 9th. Even though they admit that it was a mistake they will not honor the lower rate. Its ridiculous that they have a guarantee that they try to get out of using every small print and even though I followed all these rules they still will not honor it.
Business Response
Date: 08/29/2023
Dear *******,

We regret to hear about the unpleasant experience you have gone through when trying to match our competitor's rate and the poor service you received. My team and I would like to carefully review and report this matter to the internal parties involved to get this straightened up. To do so, we kindly ask you to send us your email, phone number, and mailing address associated with your Choice Privileges account. Please include the confirmation number, hotel address, and date of arrival. We appreciate your time and will be waiting for your response.

*****
Customer Care
********
Customer Answer
Date: 08/31/2023
******************
**********
*******************
oakland ca *****
Business Response
Date: 09/05/2023
Dear *******,

We understand the importance of qualifying for the Lowest Price Guarantee. Kindly note that every request is sent to the special department that reviews the forms and reservations and confirms if the reservation is applicable. Nevertheless, we will be sending your comments and concerns for improvements. Also, after reviewing the case, I found that a previous agent credited 11,000 points to the account due to the inconveniences experienced, and they are available for future use.

We appreciate you bringing this to our attention. We hope you have a great day.

********
Customer Care
*******************************
CID ********
Business Response
Date: 09/05/2023
Dear *******,

We understand the importance of qualifying for the Lowest Price Guarantee. Kindly note that every request is sent to the special department that reviews the forms and reservations and confirms if the reservation is applicable. Nevertheless, we will be sending your comments and concerns for improvements. Also, after reviewing the case, I found that a previous agent credited 11,000 points to the account due to the inconveniences experienced, and they are available for future use.

We appreciate you bringing this to our attention. We hope you have a great day.

********
Customer Care
*****************************************************
CID ********
Initial Complaint
Date:08/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was recently a merger between choice hotels and ******** America.This resulted in my ******** rewards accounts being merged into a choice privileges account. Which transferred over ******* ******** rewards points to choice and converted them to their points amounts. Which equaled over 300,000 points in choice privileges. On August 4th, they suddenly without notice. Removed 380,000 rewards points for my account. This included years of staying at ******** hotels. Including stays from past months of this year. The system claims that the rewards points were expired but as I stay in these hotels often for work, this is not possible. There is a 2-year time span where you must stay or use points to renew your accounts. I have never had a 2-year gap. I have contacted their customer service multiple times about it. But have not had a resolution. Their customer service simply tells me that they have escalated the problem to their bosses. But they refused to connect me or give me the names of their bosses. I was told that they would call me today, August 9th and help me resolve the problem. But received no phone call and I called them instead. They gave me the same runaround by saying they will escalate the problem again. I do not plan on waiting indefinitely for them to resolve this issue on their time.
Business Response
Date: 08/27/2023
Dear *****,

We hope this email finds you well. We have received your inquiry through Better Business Bureau about your reward points. Certainly, we understand the importance of having the correct number of reward points, and we are disappointed to hear that the points were removed from the account. This is not up to par with Choice Hotels standards, and management has been advised of your concerns for improvements

After some research, I found that the 381,103 points were returned to the account on 08/10/23. We will document your experience since your feedback ensures issues similar to this do not occur for any other valued guests in the future. If my team and I can be of any further assistance, let us know.

********
Customer Care
*****************************************************
CID: ********
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a choice ********** through ***** *****. I wa told that if I spent $1000 in three months I would receive 60000 points. I spent the $1000 and never got my points. I feel scammed!!
Business Response
Date: 08/23/2023
Dear *******,

Your dissatisfaction is understandable, as points are significant for our members, mainly when associated with the Choice Privileges **********. Please know that these bonus reward points will show as redeemable within 1 2 billing periods after earning them. If this time frame has not arrived at its completion, we kindly encourage you to allow it to pass. Otherwise, please reply with the last four digits of your card and its expiration date so that we can escalate this situation with ***** ***** directly. We appreciate your help.

***
Choice Hotels International
CID ********
Customer Answer
Date: 08/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: This has been going on for months!! I have called several times and been switched around to different operators!!! I am sick of trying to resolve!! I called two weeks to say that my sign in isnt even working and was told tech would get a hold of me within 24 hours. I have yet to hear from them!!!! Now I can\'t even reserve a room!!!! This is horrible. And I never got my 60,000 points from ***** *****!!!! last four digits of card-**** and expiration 4/27. I will never use card again. Horrible customer service from choice and ***** *****!!!!

very upset!!!!!

***************************
Business Response
Date: 08/29/2023
Dear *******,

We appreciate your response. We understand the importance of getting a resolution soon about this claim. For that reason, we've escalated your account directly with Wells Fargo to investigate this further; this may take 7-10 business days to get a response. We appreciate your patience in the meantime.

On the other hand, we regret there is a glitch with your online profile, but we want to help troubleshoot the problem. First, force close the app. If that doesn’t help, try updating or reinstalling it. If you're using the website, allow me to suggest clearing the browser's cookies and cache; and then restarting it. Also, this might not be the issue, but if you browse on a company network, that could also impact access. Remember that booking options are always available through our Reservations Department at ###-###-####.

*****
Choice Hotels International
CID ********
Customer Answer
Date: 08/31/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I spent an hour on the phone one day trying to get resolution myself. I was sent around and around and no one knew how to help me. Was sent through eight operators!!! Some choice and others ***** *****!!! Its easy to have a promotion to suck people in not so easy to actually follow through and give people their points!!!! This is ridiculous!! I want the 60000 points you promised me!!!!
Not happy!!!

***************************
Customer Answer
Date: 09/05/2023
They did resolve my complaint after many messages sent. This problem was more with ***** ***** than Coice. I will never do business with ***** ***** again!!!! thanks for your help!

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Complaint statuses

Business Response

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

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Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

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