Reviews

This profile includes reviews for Choice Hotels International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Choice Hotels International has 41 locations, listed below.

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  Choice Hotels International

  1 Choice Hotels Cir Ste 400 Rockville, MD 20850-5172

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  Radisson Hotel Ottawa Parliament Hill

  402 Queen Street Ottawa, ON K1R 5A7

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  Radisson Hotel Cleveland-Gateway

  651 Huron Road Cleveland, OH 44115

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  Country Inn and Suites by Radison

  3000 Mansell Rd Alpharetta, GA 30022

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  Carlson Hotels

  1981 N Central Expy Richardson, TX 75080

Review Details

• Review fromLaura Y

  Date: 06/07/2025

  1 star
  Tried to cancel my reservation for my friends wedding. I called Sleep Inn in ******** Springs who said I didnt make the reservation with them but through a promotion website. ****** told me to call Choice Hotel corporate. I spoke with ***** who said she cant cancel so she will transfer me to custom relation. She said she cant guarantee they can cancel too. I spoke with ******* who couldnt cancel but wanted to give me a sale pitch for their summer promotions. I call back to corporate and ***** said I book the reservation under an advance prepaid promotion that doesnt allow any changes or cancellations. I explain if they dont cancel my reservation then the rest of the wedding guests wont be able to book the open room. ***** gave me the run around. she kept saying she is not the correct department to cancel my ****. I ask who can I talk to then to cancel. I asked for manager which she lied he/she is busy. i asked for a number to call the manager or a compliant hotline. She only transfer me back to custon relation which Rescilla said the same run around and thay they dont have a compliant hotline. she ended the call. I still dont have my **** cancelled. I think they are running a scam to increase the price of the room when it gets closer to the wedding date due to "limited" space.

• Review fromDavid J

  Date: 05/24/2025

  1 star
  I reserved a room a month and a half n advanced. Needed to cancel due to family illness. Tried to cancel online, then by email after email and multiple calls. They said I could not cancel. Insane poilcies. NEVER STAY AT CHOICE HOTELS!

• Review fromDana J

  Date: 05/22/2025

  1 star
  Confirmed the reservation the week of my daughters graduation for *****************, **. After a 4 hour drive, learned that the Hotel was knocked down months ago. Called Choice Hotel and they stated the hotel was under renovations? Had to pay triple the price for rooms for a different hotel. Called Choice Hotels again after we got with Zero Satisfaction.

• Review fromSophi F

  Date: 05/15/2025

  1 star
  DO NOT USE THIS WEBSITE, IT'S A SCAM! If I could give 0 stars, I would.I made a booking that was for the incorrect dates. After calling and being informed I couldn't modify the booking, I tried to cancel. After hemming and hawing (despite me calling the same day I booked), the ***resentative said he would take care of the cancellation and notify the hotel.I realized after the date had passed that I had been charged and marked as a no show. I called about getting a refund and got a different ***. **** basically told me they had no idea what I was talking about. I called ***eatedly about securing a refund, and was given a different *** each time. **** clearly have no standard policy, no way of connecting phone calls, and a bunch of blind gerbils working for them, because I had to explain the situation every time to each new person, then listen to them spout a new reason why they couldn't give me the refund. After awhile I got so fed up, I just straight up asked one of them whether only a few of them were lying to me, or if all of them were. That got them sobered up quickly, and they connected me to a supervisor. After going into the system to confirm my cancellation, she told me there was still nothing she could do and she would give me points to make up for it instead. I didn't like it, and told her so, but finally accepted.Not only were the points not enough to cover the two days I had been charged for, they weren't even enough for 1. And, because I was so suspicious at this point, I signed out of my account and looked up the rate without any points to cover it. IT WAS THE SAME RATE WITHOUT POINTS! This company is a freaking scam. Not only should you not use it, you should take some time to prank call their customer service lines because they deserve it.

• Review fromMichele V

  Date: 04/17/2025

  1 star
  DO NOT book over the phone. I had made a reservation online at the ********************************** *************** near ************ for March 7th so my husband and I could attend our daughter's state basketball game. A blizzard was predicted to hit our area on the 6th, so we decided to go down to ********** a day earlier. I went back online to change my reservation and saw that the rate for the 7th was $140.03 and for the 6th it was $89.99, for an average rate of $115 for the two nights. However, I was unable to save the change, so I ended up calling the **************** directly and adding the night of the 6th to my existing booking for the 7th. No rates were mentioned during the phone call. When we checked in on the 6th I was told my total was $313. They were charging me $140 for both nights. I tried arguing that their online rate was $89.99 for the first night and $140 for the second night, but they claimed the $313 was correct. It was late, we needed a place to stay, and I paid the $313. When we checked out on the 8th I asked to speak to a manager about my bill and was told there was no manager on duty. Since the stay, I have made three phone calls to dispute the bill and get reimbursed the 50+ dollars I was overcharged. I've been told there is nothing they can do. After I informed customer service that I would be leaving a not so nice review and added that I knew of three other families that stayed at the same hotel on the same nights and were all charged the $89.99 for the first night, I was told that my complaint would be passed to the "higher ***** I am still waiting to hear anything more.

• Review fromRoshelle F

  Date: 03/15/2025

  1 star
  We had a terrible experience with a stay using choice hotels. Upon calling choice hotels we were hung up on twice, lied to and treated terrible by great relations ***** She continuously hung up on us. The hotel was very pleasant and agreed that we should get a refund. But choice hotels was terrible. I would not recommend them to anybody. They are terrible at how they treat loyal customers.

• Review fromDavid C

  Date: 12/31/2024

  1 star
  I paid for the hotel then after was notified that the TVs were not working. So I could not watch tv they had ******* on it but it was not logged in. Also the food was terrible and the shower would either be too hot or to cold . I was not satisfied at all! I would be willing to give this hotel another shot if I recieved either a free night or my money refunded I travel a lot and I had high hopes but was left completely dissapointed!! Also I whent to the choice hotels website to leave a review and I recieved this error Something went wrong, please try again or call ************* for support. Typical shows the quality of service when it doesnt even let you leave a review

• Review fromWendy M

  Date: 12/14/2024

  1 star
  Horrible. No heat n dirty. Got put in 1 room which was worse from a 1 bedroom suite. Got down to 56 in my room by 4am. Got a cold. They went in my room with a do not disturb sign n said it was fine. All my personal paperwork in there. They said it was fine n by 5pm it was down to 60 so I got someone to come n see n I was then moved to another room that was nasty. *************. Downgraded but no discount. Never going back. Actually sat n took pictures because it was unreal. Someone slapped a board on the bathroom door n painted it white. Unbelievable. Couch you can't sit on you sink to the bar.

• Review fromNicole R

  Date: 10/27/2024

  1 star
  My recent stay I reported bugs on the bed 2 times. 2 different days and the second time the general manager accused me of planting the bug. I showed a picture of the bug with time stamp and they refused to listen to me and instead yelled at me in the hallway.

• Review fromCharles M

  Date: 10/09/2024

  1 star
  I am a member and I received a call selling me the Bluegreen Vacations. I thought it was all about vacation packages and activities and I was told it was good for one year and I can cancel anytime.I called Bluegreen and found out it was for time shares they were selling. And I could only cancel within 30 days. During the sales with Choice, the word timeshare had never mentioned. I escalated the call with ********* and they refused to refund and refused to provide contact information of Choice hotel. They promised to investigate if the sales had misrepresented and got back to me they never.I called Choice Hotel and I have a ticket for this complaint and I was also promised to hear back but they never.