Business ProfileforGranite MR LLC

Countertop installation done with this company mediated by ******. Company completely unprofessional and did sloppy work. When questioned about quality of work numerous emails went unanswered. From the start I was concerned over the seam which has to be fixed. When they "fixed" it I think they over buffed it or didnt re polish because a good 2-3 inch section on either side of seam is very dull with a ton of fissures and nicks and the seam itself is slightly discolored. Also silicone used is turning yellow. Everytime I attempted to resolve with company they would pick the smallest of my complaints and ignore the larger complaint of the cloudiness of the seam. Over time it's gotten worse and duller. I'm afraid there is no polish or seal left. They sent technician out to clean the yellow silicone twice. Yet refuses to tell me the product that they used that can remove the yellowing. A giant clump of yellow silicone remains in the corner. The stone itself has so many fissures and rough spots to the touch. Not to mention it was cut uneven Round my stove.....narrow to the back and much wider towards front. Most of all it's been the lack of caring in their end. More than a dozen unanswered emails. I also filed against ****** since they contracted them and they flat lied to ****** and told them they never cleaned the silicone and they removed and replaced it which is not true as the techs even told me they could not remove it. But I feel I have over paid for the poor workmanship I received and the poor customer service. I'm also honestly concerned about my countertop holding up. The area in which the seam is present is the most used area and it's only getting worse. It's cloudy and dull and you can physically feel the difference in finish between the area around the seam and the rest. Unfortunately it's very hard to get on photograph but I have done by best. I would like a portion of my money back or I would like it fixed if not both