Business ProfileforRobinson's Jewelry & Clock

On Nov.18th I purchased a urn and engraving for ******. Promised would be ready by Nov. 30th. Nov.30 I called no answer left message. On Dec. 1st called no answer left another message. No return call. Finally on Friday the 2nd I they answered young man put me on hold for 15 min came back said they just got it I expressed that my mother in laws celebration of life was next day. Tells me they would have it done Friday afternoon. I had to send friend to pick it up at 4 on Friday. When she delimiters it to me I open box to see the engaging is wrong and horrible. I call over there talk to **** the owner I was very upset. He made agreement with me that he would re engraving the back of urn for celebration of life and would replace urn and engraving it right and I would have it by Dec 9th u still have no urn talked to **** 3 more times with empty promises. Finialky on Dec 26th I asked for my money back, I lost my receipt texted home that I used my bank card so I have copy of that from bank. He asked for my last 4 digits of card number and date and he would take care of it now we are week and half and still no money or urn.