ComplaintsforHabesha Spring Driving School, Inc.
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This driving school did not provide clear instructions. I arrived on time to the driving school but then was told to go to the MVA. Once at the MVA I could not locate the company. The only instructions was to find a black car. I could not identify what black car and I was not comfortable with my daughter getting in an unmarried car. I was expecting a marked company car and clear directions. This does not appear to be a legitimate company.Business response
08/09/2022
--------- Forwarded message ---------
From: Habesha Spring <habeshaspringdrivingschool@*****.com>
Date: Mon, Aug 8, 2022 at 2:53 PM
Subject: Re: Habesha Spring Driving School Inc.
To: Dispute Resolution Team <[email protected]>
Cc: <*******@*******.net>Dear BBB Dispute Resolution Team,We do apologize for the delayed response.We rectified the issue with the customer copied above. It was an honest misunderstanding. Customer satisfaction is our number one priority; thus, we refunded the payment as customer preferred the refund because she already gotten her License. Otherwise she would have taken our free service as compensation for the misunderstanding.In addition, as customer mentioned the owners car is Black ****** with our school logo on the side though , and has been since registered with MVA.See below attachment for your reference.Sincerely,HABESHA SPRING DRIVING SCHOOL 8204 FENTON ST STE 207, SILVER SPRING, MD 20910 ###-###-#### REFUND April 15, 2022•1:31 PM $195.00 full transaction receipt REFUND # $195.00 Follow us! You'll receive occasional offers and messages from HABESHA SPRING DRIVING SCHOOL . We'll never send you spam. But, you canunsubscribeanytime. FOLLOW View the Privacy Policies for*****r Habesha Spring Driving School
8204 Fenton St 4915 St Elmo Ave 12075 Tech Rd
*** *** **** *** *** **** *** *** ****
Email: habeshaspringdrivingschool@*****.com
www.silverspringdriverseducation.com
Customer response
08/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** **************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.