Business Profile
Used and Rebuilt Auto Parts
Powertrain Products, Inc.
Complaints
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Complaint Details
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Initial Complaint
01/06/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Received a motor that parts are not available to make it run properly and no help from company to resolve the issue.Business response
01/09/2025
Our warranty technicians have been in contact with the customer to gain a clearer understanding of the issue and to provide a resolution.Initial Complaint
01/03/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have sent 3,547.00 to power train company for the purchase of a transmission and torque converter. I was told, the parts would be shipped that Saturday, then would receive the information about the shipping and the warranty. when I called to see if they shipped it I was told it was to be shipped monday, never a call or email came, so I called again. then I was asked by a lady named Rosie, to tell her who it was that told me it would be shipped out. She said it would ship this Thursday and she would be in touch. I still have not been called or informed. this was all my money I can muster trying to help out my son. I am quite desperate here with no hope of ever getting my money back or the parts to fix his vehicle. please look into this. this is now looking like a possibility of a scam. its at very least horrible customer service. I need those funds back immediately please. I have not received honesty from the people there, nor our parts ordered. the last I heard this Rosie person said she'll look into it thank you, *** *****Business response
01/16/2025
The issue has been successfully resolved with the customer, and the funds have been returned to the original form of payment used at the time of purchase.Initial Complaint
01/02/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Yes I bought a motor from PowerTrain the motor went bad it is still under warranty. PowerTrain received bad motor back did all their testing approved claim and I still have not received my warranty payment from them I have been calling them since October 2024 for my payment every week they tell me my check is in accounts payable going to be mailed out soon they have 90 days to mail payment and the 90 days was the end of November 2024 it’s way past the 90 days now I still have not received my payment this is ridiculous that they have not sent my claim payment & I have been calling them every week since October 1st the motor was sent back to them in August 2024 I need my payment so I can pay the garage for putting in my new motor. It’s terrible that a company does hard working people like this that need their payment when payment for the claim is past the 90 days they have to pay you. I will never buy any products from this company again & I suggest that other people never buy products from this company again. Thank you ***** ******Business response
01/03/2025
We have been in communication with the customer and have informed them that the reimbursement for this claim has been processed and mailed to the address on file.Initial Complaint
12/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought a 4l60e transmission from Powertrain products on 4/29/24 it started making noise shortly after installation. I contacted them there got a new one sent out right away and I sent the old one back right away. They inspected it in July of 2024 and agreed that it was bad. They agreed to refund me my money for the shop fees as long as I sent them the invoice which I did right away. I paid for the pure care plan and no fault they offered at the time of sale so that way I wouldn’t have issues with a warranty so I thought.. they said the refund could take up to 90 days for the refund to be final which wasn’t an issue. Since i never have it refunded within the 90 day loop I have contacted them many times regarding the issue they told me something different everytime I call them of why it hasn’t been sent to me yet… After reading other reviews I am not the only person that has this issue with this company.. They are in business to steal money and take advantage of customersBusiness response
12/23/2024
We have received the paperwork submitted by the customer. As outlined in our attached written warranty, reimbursement cannot be issued to newly established LLCs or similar businesses created within the last six months solely for the purpose of receiving reimbursement. Additionally, payments will not be made for work performed outside of a licensed vehicle repair facility. Based on the information provided in the submitted paperwork, we are unable to confirm that this is a licensed repair facility. To proceed with the warranty reimbursement, we will need a copy of the repair facility’s valid business license.Initial Complaint
12/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Warranty Claim reimbursement issue. Claim #****** - files in May 2024 - approved in August 2024 - No reimbursement received as of 12/16/24 Company states “staff shortage is the cause for delay”. I’ve called weekly for status updates on my approved claim. No update available other than staffing issues. As a consumer I should not be damage due to company internal issues.Business response
12/20/2024
This claim is actively being worked on, and we fully understand the importance of resolving it as promptly as possible. As communicated to the customer, we aim to finalize claims within 90 days; however, inspections and necessary protocols may occasionally result in delays.Customer response
12/26/2024
This issue has NOT been resolved !!!!!
I have not received ANY calls, emails or texts from Powertrain regarding refund payment.
I still need my refund payment
Business response
01/08/2025
The customer's claim is currently in its final stages of processing. We have assured the customer that we will promptly notify him as soon as the reimbursement has been mailed.Customer response
01/14/2025
This complaint is still UNRESOLVED ??
how can you say they’ve answered my complaint satisfactory?? My refund was approved in July or August of 2024. The BBB considers that a satisfactory business practice??
The company expects me to understand and except them being short staffed as a VALID excuse to not pay me ?????REOPEN THIS COMPLAINT
Initial Complaint
12/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a transmission, back in June or July; it was faulty, purchased a second one, paid twice for installation, it has been way past their 90 day inspection for reimbursement and nothing. they have been saying the same story , that the check is coming. I am highly disatisfied as I paid twice for a transmission and the reimbursement will be about 1/4 of what I spent.Business response
12/17/2024
The warranty reimbursement for this claim has been processed and mailed to the address on file for the customer.Customer response
12/23/2024
It has been a week since they supposedly mailed the check and we have not received anything.Initial Complaint
12/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
As with numerous other complaints on your site, they are way late paying me the $1450 labor and $50 fluid costs for replacement of the faulty engine they sent me first. This labor payment is part of the extra warranty i purchased. Note, actual purchase was made by the car dealer, the cost of which I paid, and warranty is in my name. 4.22.24. Remanufactured motor purchased. In the weeks that followed, engine was installed by a licensed auto shop and failed completely in 30 seconds. We determined that Powertrain installed the wrong camshaft, which they later confirmed. 5.30.24 They sent a 2nd engine. 6.25.24. We returned the bad engine for their inspection. 7.20.24: Bill for labor emailed to Powertrain 8.29.24: On a phone call, Powertrain warranty personnel admitted it was their mistake and that they will pay the $1500. 10.9.24: Email from "Rose" agreeing that it was their mistake and they will be sending a check. Since then I have called and emailed numerous times and am told it's in process. They aim for 90 days after receipt of damaged parts. You can see we are approaching twice that. (they had the bad engine back approx. last week of June)Business response
12/19/2024
The warranty reimbursement for this claim has been paid in full and mailed to the customer.Customer response
01/03/2025
I did receive a check so this matter can be closed. I highly recommend you reconsider your rating for these people. I see on your website that MANY people have the exact same complaint as I: they don't pay in a timely manner even after admitting it was their mistake. And this manufacturing error was HUGE. thank you so much for YOUR timely assistance.
Initial Complaint
12/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In June 2024, a claim was opened with Powertrain Products after a remanned engine they shipped us had a faulty part and required repairs. Per their warranty department, they would reimburse for labor and cost of parts after the repair was completed and we provided them with a copy of the bill and some photos of the issue it had for verification of the warranty covered problem. We provided these photos (6/25/2024) and a copy of the bill (7/24/2024), received a reply from “Rose” (7/26/2024) stating this had been applied to our claim, and then no further responses or updates were given. We called on 9/18/2024 asking for an update to the claim. They stated it could be up to 90 days before reimbursement would be provided. We were told to wait. No further replies or updates were given. We emailed on 11/22/2024 with no response from them. We read through the complaints here on BBB and realized there a great many of the same variety. In order to be fair to the company, we emailed again on 12/6/2024 providing them one last opportunity to reply and indicated that if they did not within 48 hours, we would post this complaint. No reply was provided from them. Another email was sent by us to advise them our communication would now be directed toward BBB for resolution of the problem. It is my opinion that the Attorney General of MD should get involved as this appears to be a business who repeatedly shirks their responsibilities for providing adequate products and services for reimbursement after claims are opened unless a complaint is made here on BBB. At which time they will finally comply with their so-called “warranty.”Business response
12/19/2024
While email is a convenient communication channel, our technical team is more readily accessible by phone for quicker assistance. We have received the repair order provided by the customer; however, we have not yet received the parts required to finalize the claim. As outlined in the attached warranty guidelines, PPI reserves the right to return all parts to the original manufacturer for further inspection before making a final determination.Initial Complaint
12/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 06/04/2024 I purchased a rebuilt transmission from Power Products for $2631.60(invoice# *****). The transmission was installed and immediately was having drivability problems. The vehicle would violently shift into gears casually going down the road and the tires would spin. The vehicle was unsafe to drive. So I reached out to the warranty side of this company for help. The vehicle sat for weeks waiting for a response. Weeks later 07/24/2024 I got an email response stating they would send replacement parts for me to install on this newly rebuilt transmission with only 12 miles on it. Another week goes by and an email is sent to me asking where the core was that was supposed to be sent back. I called and tracked the core in their warehouse already signed for and received. 08/27/24 after market parts arrive for the transmission to hopefully fix the problem. The repairs done by a ********* dealer did nothing. I reached out to the company with no efforts to try to hep resolve this concern. 82 days later the ********* dealer is still waiting for payment on PowerTrain Products warranty claim. They will not work on my transmission because they never received payment for the first repair. So at this time I have had this transmission for 187 days, and cannot drive the vehicle. The warranty on the transmission is being eaten away by the lack of effort and negligence of Powertrain Products Inc. I called again today 12/10/2024 1230pm inquiring about the payment this company owes the dealership for the repairs on my vehicle. Nothing was resolved. At this point I bought a bad transmission from a company that builds them and will not stand behind their products, or their warranty. If I did not have a spare vehicle, I would be out 187 days and counting.Business response
12/19/2024
The warranty reimbursement for this claim has already been processed and mailed to the shop on record.Initial Complaint
12/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been told many times by their employees they have 90 days to mail me my reimbursement of $1228.Customer response
12/12/2024
I was told that it was the policy of the warranty that they had 90 days from the time that they received the engine to mail out my reimbursement. They are sitting at close to 130 days now and I have not received my check each time I call them they say I’m approved And say they have no idea when it’s going to be sent. This company is really bad any kind of communications and takes many days to get back with you. I wrote review on them and it was negative and then they got back within minutes of the negative review , I believe this company is just retaliating against me because of my negative review which I had all the rights in the world to write because of their poor communications. i’ve tried to reach managers multiple times and they will not return my phone calls. August 3 is when they receive the engine so they had 90 days from that date per their own policiesBusiness response
12/19/2024
The reimbursement for this claim has been processed and mailed to the customer. We strive to finalize everything within 90 days; however, inspections and necessary protocols can sometimes cause delays.Customer response
12/21/2024
The warranty department told me they received it either on August 3 or August 5th of 2024. I have called multiple times a week trying to get in touch with management and have never received a call back. The last time I tried was 12-18. She was to relay the information to management to call me. Never received a call, this company needs to make good on their warranty policy. This was for a malfunction of faulty equipment and not my fault.
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Customer Complaints Summary
97 total complaints in the last 3 years.
66 complaints closed in the last 12 months.