Business ProfileforPauly's Movers LLC

If I could give this business 0 stars I would. While the movers were inexperienced and smelled like weed (so much so that our whole house did so after) but polite, Randy was the worst human being I have ever encountered. He blamed broken and ruined items on me and my family rather than errors made by the movers and claimed that we couldn't complain because "we aren't professional movers." He also said “his movers aren’t cleaners” when we complained that they left black marks tread all across our halls and on my mattress. He questioned if we had a rug for them to wipe their feet…we did and provided blankets and helped them move items to speed up the INCREDIBLY SLOW process. In addition to the multiple broken items, the movers never once addressed items that were mishandled or the streaks they left all over the house. Randy blamed the heat and the number of stories my house was when we brought up how long they took, despite the fact that we had most everything moved to one level to assist and provided the movers snacks and water frequently. Randy was unapologetically rude and argumentative on the phone when we called to discuss the issues with the move. Additionally, he estimated our move would take 3 hours. It took 12 hours and the company held our items locked in their truck at each location until they received more money. Yes, we paid the extra…they had all my things hostage! It ended up costing 3x what he estimated and took 9 extra hours. While I was frustrated with the experience moving but overall pleased with the movers, Randy's misogynistic, antagonizing, nasty, dehumanizing behavior towards me and my mother left me shaking with anger and indignation. He tried intimidation tactics to wear us down on the phone and was so unkind and unsympathetic that I have to assume he must be trying to compensate for something severely missing in his life by taking it out on everyone else that unfortunately comes into contact with his company. DO NOT USE THIS BUSINESS.