Complaints

This profile includes complaints for Pauly's Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pauly's Movers LLC

  6546 Tydings Rd Sykesville, MD 21784-6107

• 

  Pauly's Movers LLC

  Baltimore, MD 21205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 2/18/2025 Moving a two bedroom apartment into a storage unit for my girlfriend's (****** ****** ******) pending move to *************** quoted us $600 for the move Movers arrived 2 hours late after everything was loaded we went to the storage unit. Movers refused to unload the household goods and held everything hostage until we paid roughly $1600 (1000) more than the quote. THe lead mover said it was because "we keep getting the police called on us".Immediately after paying the movers proceeded to trash several large pieces of furniture, including a brand new dining room table that they literally just pushed off of the truck (which cost more than the entire service). we immediately contacted the business and at this point have received not so much as an acknowledgement.

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I hired this company ******* Movers to move a 2 bedroom condo. It was the worst mistake I have ever made. They were the worst company ever. The stole several items from me, brand new pair of **** tennis shoes worth $170, other shoes, and other items. I called them and they will not answer the telephone, they are thieves. it took them about 7 hrs they quoted me $690 and it cost me $1900 dollars they would not take my items out of there truck until I paid the $1900. The broke my mother exercise machine, they also broke my dresser and my bed, They were/are the worst I would not recommend these thieves to anyone. There phone number is ************ and ************

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Paulys Mover quoted me approximately ****** to movers my one bedroom apartment from 1 building to another which was only 3 blocks away. They had 3 people but 1 was driver that did no move anything other two 1 was elderly and complaint of chest pain while moving my things other was young Spanish guy that did not speak English. It took them 5 hours they were taking there good d time to spread out the move. Once they got my belongings on truck Paulys Movers demanded I sign another contract for them to continue moving my things yo my new apartment. When they were done my bill was over ******* so deceitful and the elderly fellow said watch your bill will increase dramatically because they have done this to everyone. So angry and they need to be brought to court. Bad Bad business. Thank you

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a move with a company called Pauly's movers for a move on 09/13/2024. They agreed to a price of $522.77, which was after I paid a $100 deposit. Altogether it was suppose to cost $622.77. Come move day after they brought my items to my new apt they held my items hostage and told me that they wanted me to pay $1,300 more, bringing to total cost for their services to $1,400 total for the move or they wouldn't unload. The time it took was under the agree timeframe. Nothing new was added. They have also pulled this tactic on other people in the area as well. I tried to dispute with my bank **************** but the dispute was ultimately denied by ***** I am looking to get the difference of what I was overpaid returned to me. I attach a file showing that I overpaid by $777.28, which includes the original $100 deposit. Other's complaints about ******* movers pulling a similar stunt on them on Yelp: ********************************************************************************** Better business bureau's complaints: ***********************************************************************************************************************************************************

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company at the begining of September to obtain a quote for my move on 9/20/24. When obtaining the quote I asked about a TV box to protect our 82 inch and our 55 inch TVs. ******* said typical the box cost is $40 each but they would give me a discount of $30 each. My quote by phone was approximately $680 if it took 3 hours or less and $880 if we went over time (this cost was for an extra hour). This estmate was to include the TV box fees as I expressed how important it was to protect the big screen tv's. I called on 9/12/24 to confirm the move with a $100 deposit and I confirmed the TV boxes at that time as well to ensure they were added to the invoice. I reviewed the charge for the TV boxes and paid the deposit on 9/13/24. The day of the move 9/20/24 they showed up with three men total. My fianc and I had already shrink wrappped and secured 90% of the furniture. As they started I verified again that they had the TV boxes we reuested. The *** said yes and they started unloading the dolly and movinging suppies included in the move. It took well over the 3 hours alotted so once we got to the new home we were told the price was now $1719.46. Once they arrived at the new home to unload I noticed the TVs were only wrapped in blankets and secured with cardboard but no TV box was used. I was way too tired to look for the plug that day so the following day I plugged my 82 inch in and it was damaged. The 55 inch was fine but the 82 inch had what looked like fingerprints embedded down the side of the screen then lines running across the picture. We called to report the damaged TV and we were told a claim was filed for us to be reimbursed and we should receive a call from the insurance company. After over a month a reimbursement of $50 was offered to settle on 11/5/24. Our 82 inch was $1400 and even with deprecation it was approximately $900 to replace today. I did everything I was supposed to do to ensure our TV would be protected and $50 is an insult.

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled movers from Pauly's Movers to move the furniture from my apartment to my house on Monday, October 21st. Their nonbinding estimate was $622 for the move, which I agreed to. I paid the $100 deposit to get the move scheduled. The men picked up all my furniture at the arranged time and drove to the new house. Once we arrived at the house, the men refused to move any furniture until they received a phone call from their boss. Their boss called me and said I had to pay him $2100 before he would allow the movers to remove anything from the truck. Ostensibly extorting me for 4x more than I was supposed to pay while holding all of my belongings hostage. Per the ****************************, ***************************************, even with a non-binding contract with movers, they are not legally allowed to charge you more than 125% of your estimate (that would be $777.50 in my case) but they charged me 350% of my estimate. They are also not legally allowed to withhold delivery of my goods if I pay a max of 110% of my non-binding estimate ($684 in my case). They had me sign a bunch of contracts while they were withholding my furniture which should be null and void as I was being forced to sign under the duress of them extorting me for money. **********************************************************************************

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company originally quoted a price of approximately $700 and three moving individuals to which I agreed to. Upon arrival of the truck to the loading location, only two movers were present. During loading, the movers did not attempt to wrap/pad any items. My 36 week pregnant wife and I decided to use their roll of wrapping plastic to cover expensive furniture, which they observed and began asking for tips. After arrival at the unloading location, they refused to unload the truck until I signed a bill for $2500 which included charges for wrapping materials, movement of a 375 pound upright piano (I have a 50 pound electric piano that they didn’t take in the truck), travel time of one hour (the unloading location is 3.8 miles and 13 minutes from the loading location) as well as fuel charges of $375. During unloading, the movers were observed and videotaped throwing unwrapped items out of the rear of the truck. My wife and I confronted them with the visible damage to multiple items to which they replied “you wanted a quick move so we gave you one”. Upon finishing, they stood in our doorway demanding tips which caused my wife to consider calling 911. I sent multiple messages to the office manager who did not reply. Multiple items were also stolen, however I will be filing police reports separate from this request.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we used pauleys moving services. They were 2 hours late and we had to call them to find out (ok not so bad ). They arrived and we were estimated $650 for first two hours, then additional hours extra …fine no problem. They had only 2 men on the job . IT TOOK 10 hours to load our house up. Almost 11 hours later they should up with NOT ALL OUR BELONGINGS. Our new house was 4 min down the street. Again they didn’t load our dining room, refrigerator, deck furniture, mirrors, etc We understand that obviously it’s not going to be the original estimate….but they NEVER FINISHED DELIVERING OUR BELONGINGS AND SAID WED HAVE TO PAY RXTRA THE FOLLOWING DAY IF WANTED THE REST OF OUR STUFF. It’s just wrong. This isn’t ok. This is taking advantage of people. They said if we didn’t pay double the price they would take our belonging (with two young children we have) to a storage facility and we’d have to pay for that. We were devastated that we trusted them and they lied. Bottom line is we don’t care how much even though they lied You can’t charge someone MORE $$$ to finish the job we agreed to. This is literally robbing people . Please someone help - if not us ….someone else.

• Initial Complaint

  Date:08/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible experience with this company. I was quoted a reasonable price but was charged almost double the amount. They hit me with a bunch of fees that I was unaware of. Left furniture in my old place that Ill have to go back to get (in another state!) and scratched the floors in my new place. I spoke with a *** named **** for my quote and I specifically asked him if I would be charged to have my tvs wrapped and he told me no. That was a lie. I was charged for my tvs even though they used old ********* box was like $45 and the other was $25. ***? I was also charged for 12 mirror boxes when only two mirrors were wrapped. Charged a premium packing fee as well as a regular packing fee. Whatever that means. I had no idea that I would be charged for those things. Had I known, I would have wrapped everything myself. They wrapped furniture that didnt need to be wrapped, but I wasnt given the option to decline. Do yourself a favor people and go with a company thats going to be upfront with you about the cost. 1/10 DO NOT RECOMMEND Paulys Movers. Horrible. OH and one *** asked my family if we wanted to help get the things off the truck. With as much as I was charged Im not lifting a finger. This same *** told my mom that its not in his contract to figure out how to get my box spring up the stairs. Yikes!

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Pauly's Movers to move my household goods for July 15, 2024. I told the company that I would be moving within the same zip code area. I was quoted over the phone for an amount close to $800. This company did not come to my home to do an inventory of items that I would be taking with me; I was just given a random quote over the phone. The crew arrived, with a small moving truck. One of the crew stated, that the large truck was under repair. I asked the company for wardrobe boxes containing the metal bar so the clothes could be hung up. When they arrived they did not have any wardrobe boxes that I requested with the metal bar for both days. I packed all breakables myself and they handled all heavy items. Since they only had a small truck, my move out date was extended to the following day, July 16, 2024. Instead of coming to my home first to complete a move that was in progress, they off loaded a truck first, then came to my house which was after 12:00 pm. This company wasted an entire morning. Since my move extended 2 days, I had to pay more money. I had to pay for July 15 and July 16 for their incompetence! In total, I paid $5,209.30; that is a far cry from $800! I also, unpacked my items as well. They did handle all of the heavy items. I had furniture damage such as scratched furniture and a cut in my loveseat arm and my sleep number bed is now not working. Then, when they were done on the 16th, I did not even know that they left and they left all of the moving boxes out in the hall for me to get rid of. Then, the crew could not even install my hutch shelving. I had another crew back on July 17, to finish the job.