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          Find a Location

          Black & Decker (U.S.) Inc. has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Black & Decker (U.S.) Inc.

              701 E Joppa Rd Towson, MD 21286-5559

            • Black & Decker (U.S.) Inc.

              701 E. Joppa Rd, TW425 Baltimore, MD 21286

            • Black & Decker (U.S.) Inc.

              5050 Factory Shops Bv #1005 Castle Rock, CO 80104-1922

            • Black & Decker (U.S.) Inc.

              Milwaukee, WI 53214-3604

            • Black and Decker Service Center Suite 112

              1300 N Interstate 35E Carrollton, TX 75006

            Business ProfileBlack & Decker (U.S.) Inc.

            Electric Tools
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Black & Decker (U.S.) Inc. is a wholly-owned subsidiary of the parent company, Stanley Black & Decker Inc.

            A separate BBB Business Review for the parent company can be viewed here:
            http://www.bbb.org/connecticut/business-reviews/tools-hand/stanley-black-and-decker-inc-in-new-britain-ct-46000874
            See all additional business information

            Contact Information

            701 E Joppa Rd

            Towson, MD 21286-5559

            Get Directions
            Visit Website

            Customer Reviews

            1.17/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            217 complaints closed in last 3 years

            86 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers power tools and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Black & Decker (U.S.) Inc. has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Black & Decker (U.S.) Inc.

                701 E Joppa Rd Towson, MD 21286-5559

              • Black & Decker (U.S.) Inc.

                701 E. Joppa Rd, TW425 Baltimore, MD 21286

              • Black & Decker (U.S.) Inc.

                5050 Factory Shops Bv #1005 Castle Rock, CO 80104-1922

              • Black & Decker (U.S.) Inc.

                Milwaukee, WI 53214-3604

              • Black and Decker Service Center Suite 112

                1300 N Interstate 35E Carrollton, TX 75006

              Headquarters
              701 E Joppa Rd, Towson, MD 21286-5559
              BBB File Opened:
              8/1/1985
              Years in Business:
              114
              Business Started:
              1/1/1910
              Business Incorporated:
              6/24/1946
              Type of Entity:
              Corporation
              Alternate Business Name
              • Black & Decker Corporation
              • DeWalt Industrial Tool Co.
              • Black & Decker
              • The Black & Decker Corporation
              • Bostitch
              • Bostitch Fastening Systems
              • Dewalt Service Center 003
              Contact Information

              Principal

              • Mr. Nolan Archibald, President/Owner

              Customer Contact

              • Mr. Nolan Archibald, President/Owner
              • Ms. Cindy George
              • Ms. Renee Fink, Secretary, Public Affairs
              • Ms. Barbara B. Lucas, Senior Vice President
              • Mike Crowl, Manager
              • Stephen Schley, Claims Manager
              • Tommy Manning, Manager
              Additional Contact Information

              Fax Numbers

              • (410) 716-3318
                Primary Fax
              • (410) 665-7850
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              217 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/05/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased a DeWalt battery powered lawn mover about 2 years ago. This year one of the batteries failed. I called DeWalt on May 18th, 2024 and they said the battery was covered under warranty and they would ship me a new battery. I heard nothing from DeWalt and received no shipment from DeWalt, so I called back on May 27th. I was told that the warranty case had been assigned to a warehouse that doesn't have the battery and it would be reassigned and the battery would be shipped soon. Called back today (June 3rd) and apparently the warranty case has been reassigned, but no updates on if or when the battery will ship. Warranty case #******* Order ID: **********
              Read More
              Read 216 More Complaints

              Customer Reviews

              22 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sandra K

              07/12/2024

              I bought a 10k btu air conditioner (BPACT10WT) that is supposed to cool a 450 square foot room, it didn't come close to cooling my 350 square foot room. I tried it in a smaller one that's 120 square-feet. It didn’t cool that either. I have been trying for over a week to contact Black and Decker support, but after navigating a maze of options to get to one where I should be able to speak with a human, I get a busy signal and then the call is disconnected. When I tried opening a warranty claim, the call is transferred to a survey that has nothing to do with the warranty. In addition to calling, I tried filling out a product support form online, however, the form requires a date code that’s supposed to be on the metal prong of the power cord, but there’s nothing on any of the metal prongs. I tried submitting it anyway and it indicated that the model number was invalid. I double-checked it against the number on the unit to be sure it was correct. This product doesn't work remotely as stated and it has been impossible to get help.
              Read 21 More Customer Reviews

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.