Complaints

This profile includes complaints for Waldorf Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Waldorf Honda

  2450 Crain Hwy Waldorf, MD 20601-3143

• 

  Waldorf Honda

  2298 Crain Hwy Waldorf, MD 20601-3145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold my 2020 Honda Accord to Waldorf Honda for $20,000. The transaction should have went smoothly without a need for games. The payoff at the time of sale was $22,083.25 doing the math the remaining balance to pay was $2083.25. Instead the dealer had me pay $22,604.49 with their confirmation that a refund check for Gap would be sent to me for paying the extra money. This was not the case after speaking with Honda as the Gap money was applied to the remaining balance due the final payment not made in time as the payoff quote grew. So in turn I was scammed out of the additional money. I knew something wasn't right about paying the extra and I should have withdrew but **** confirmed that a check would be mailed with my refund. I understand the car business dealing when you buying a car but never thought that you have scams when selling a car.

  Customer Answer

  Date: 09/07/2023

  This compliant was sent in prematurely and should be discarded. The dealership went above and beyond to resolve the issue.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023: To summarize, I was having overheating issues with lose of coolant. The service department said that the modifications I have on my car was the cause for the issues. Service advised the cylinder head needs to be replaced. Every concern I had was ignored. When it came to picking up my car, no one was there to tell me if the culprit to the issue was addressed and if my engine is healthy. I payed for my repair and found multiple issues with the repair, from loose hose clamps, broken valve covers, missing bolts, damaged paint etc. My initial repair was at 40,000 miles on the car and totaling to $6775.18 July 2023: My vehicle lasted me only 6,000 miles before it had the same issue but with a failing engine instead. I did not go back Waldorf Honda because of the lackluster craftsmanship I received in return. Today I picked up my car from a reputable mechanic who properly diagnosed my vehicle and replaced my engine. It was brought to my attention that my original engine had a cut coolant hose that was not addressed and ignored during the “diagnosis” that was supposedly done by Honda techs at Waldorf Honda. I contacted *** **** *******, who is now a service director. He has had nothing but the nastiest and unprofessional attitude throughout this whole process dating back to when I had my car repaired by the service department. Today, I contacted Honda Care to address my concerns and they advised that *** **** ******* told them my vehicle had over 79,000 miles which made them deny my claim because it is outside of warranty. *** **** ******* lied to Honda Care. My vehicle only has 46,000 miles right now. I confronted **** today and he denied every issue I brought upon. Ultimately, we could not come into any understanding and he promised to call me back after he finishes with a customer. I have yet to hear from him since. I am seeking reimbursement of my engine replacement ($7,500) or a refund for my initial repair that was negligently repaired at Waldorf Honda.

  Business Response

  Date: 08/26/2023

  To Whom It May Concern,
  
  We are sorry for any inconvenience that *** ****** has experienced. And understand his frustration. 
  
  Honda Motors denied the claim based on the engine modifications performed by *** ******.
  
  There is no record of any mileage discrepancy.  Honda Motors and *** ****** have copies of the invoices in question.  None of which show 79k miles. 
  
  His Accord, like all other vehicles was inspected by our Shop Foreman (Honda Master Certified Tech) prior to being release to the customer.  No vehicle would be able to leave the lot and make it home, much less drive for 6000 miles with a cut hose causing a coolant leak.
  
  *** ****** never brought any issues to our attention regarding his repairs.
  
  If you have any further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  Waldorf Honda
  ************

  Customer Answer

  Date: 08/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The establishment is alleging that my car would have not left the dealership in that state but fail to mention that my vehicle had numerous issues after picking up. To include, boost leaks, missing bolts, loose wires, damaged paint etc. All of which were brought to attention the day after picking up my vehicle. I did not return ever since because of the quality of work to begin with. The establishment also fails to mention the amount of bad reviews they have been getting towards their service department in the past year on google.

  The mechanics that touched my car are amateur technicians with zero consideration. 
  I personally contacted HondaCare and they specifically said my car was above the manufacturer warranty. Documents that were given by Waldorf Honda says I have 40,000 miles but Honda corporate states I have 79,000.

  The establishment is alleging my modifications is the reason for failure but still have not given any factual proof of it.
  A real master technician would properly diagnose a vehicle and indicate the issues that cause failure, not blame modification with no factual proof. 

  Places like these can not be ignored and needs to be brought to attention. If no solution is given, I will contact media outlets and take legal action to bring attention to customers and citizens in the area. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/21/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 Dec 2022, I went to Waldorf Honda to purchase a 2017 Honda Ridgeline. A down payment of $2,000 was placed. In the process of the sale, ******************** stated that sales can be canceled. On 30 Dec 2022, I sent *************************** (the sales rep who sold me the car) an email stating I did not want the vehicle anymore. Later, that night I called ******************** and On 27 Dec 2022, I went to Waldorf Honda to purchase a 2017 Honda *********. A down payment of $2,000 was placed. In the process of the sale, ******************** stated that sales can be canceled. On 30 Dec 2022, I sent *************************** (the sales rep who sold me the car) an email stating I did not want the vehicle anymore. Later, that night I called ******************** and he stated to come the next day to cancel the contract. When we arrived to Waldorf Honda on 31 Dec 2022, ************************* (Financial Manager) informed us that the company would not void the contract although it is stated in their contract that they can. The vehicle is a company administrative vehicle (truck was used my employees and used for test driving). This information was not provided to me, until I was informed of this by Honda Corporate. I was informed by Waldorf Honda the truck was a used vehicle by an elderly individual. In the contract it is stated 'FEDERAL LAW REQUIRES A BUYERS GUIDE TO BE ATTACHED TO THE SIDE WINDOW OF THIS VEHICLE. YOU ARE WELCOME TO INQUIRE AS TO THE SPECIFIC USAGE OF THE VEHICLE FROM THE DATE OF ITS MANUFACTURE. YOU ARE ALSO WELCOME TO CONDUCT WHATEVER INSPECTION YOU DEEM APPROPRIATE PRIOR TO ENTERING INTO AN AGREEMENT TO PURCHASE THE VEHICLE.' In addition, there was misinformation of the truck's prior usage. I added Bumper-to-Bumper warranty that would extend to April 2025, and that was shown in the contract when I signed. After re-reviewing the contract, this information was not included. Finally, the truck has NEVER left the Honda Waldorf parking lot nor were we ever in possession of the vehicle's keys.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Honda ******** from Honda in Waldorf on Saturday. I left the dealership late Saturday night. Sunday they were closed and Tuesday I drove my car for the first time. I realized there was significant damage to the side wall of 3 of the 4 tires and rim. When I tried to get Honda to fix it they would only fix one tire but acknowledged the other two are damaged. Damage to tires are a very dangerous thing. If I noticed it before leaving they would have addressed it but because I signed and left its just my problem. I just want the tires fixed/or a new set of used tires. I do not believe that they should sell damaged tires to customers. It really questions the integrity of this business.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2014 Honda ***** from this business on 7/22/2022. This vehicle was advertised and sold as a clean *** ***, with no accidents, and passing a multipoint inspection, and 40K miles. Within the first 60 days, ***** Honda of West Chester, PA identified a litany of damages to this vehicle consistent with a traumatic front end impact. These included bent struts, bent steering knuckles, torn compliance bushings, and a siezed ABS sensor. Currently the car is garaged in my house and I am not able to drive it, due to the front passenger wheel rubbing on the wheel well. ***** Honda estimated the damages to this car, which were pre-existing during the sale, to total 7800 dollars. I have contacted the GM of Waldorf, Mr. M**** requesting that this car be taken back and my money be fully refunded within the 60 days in which Maryland allows this to occur. He not only has been non-compliant, but the latest email I sent to him, I received a notification that he rejected it as spam. At this point I have no other recourse but to file complaints with the Maryland Attorney General and the Better Business Bureau. In addition to trying to contact Mr. M**** via email, once the email was rejected, I overnighted hard copies of the email and the documents that I sent to the Maryland Attorney General. I have heard nothing to this point. Once it became clear that Mr. M**** was not going to comply amicably, I purchased the most recent car fax report which shows that Waldorf Honda replaced the tie rods on this vehicle, which would not be necessary at 40K miles unless there was impact. Completing this work also would have made it nearly impossible to have not seen the damages identified by ***** Honda. All I am asking is that this dealer take back the vehicle, refund my money, and make the necessary repairs to sell this vehicle honestly, as they should have in the first place.

  Business Response

  Date: 10/05/2022

  We sold the vehicle in question to *************** on 7/23/22 with odometer reading 38,353 miles.  Realize that this customer came from and lives over 125 miles away from our store location and drove it all the way home that day with no contact regarding tire rubbing or any other problems.  He asked and we obliged in agreeing to pay for services after the sale at a store closer to his home.  His vehicle history report shows that his ***** was at ***** **** Honda on 7/26/22 with mileage of 38,640(287 miles added).  Certainly, if $7800 worth of repairs were needed, this would have been uncovered at that time. It would make sense that *** ****** would have brought the issues to the attention of the service staff at this time. I cannot imagine that such “damage” as described by *** ****** would not have been noticed by these Honda professionals seeing as *** ****** claims that totaling the vehicle and scrapping it was discussed with other Honda experts.
  
  Fast forward to 9/13/22, we are contacted by ** ****** with the findings from yet another Honda dealer, ***** Honda.  In their Automobile Status Report, the noted mileage on the vehicle at this point is 41,375(3022 miles added from delivery) dated 9/14/22.  So, this vehicle which had a tire rubbing for over 3,000 miles(and tire didn’t blow) and this was the first we are hearing of it.  A seized ABS sensor would trigger the ABS dash light to illuminate(no mention).   So he has been in possession of the vehicle for two months and has driven over 3000 miles prior to contacting the selling dealer, Waldorf Honda about any issues. He sends copy of the proposed services to the vehicle of which many are not even recommended by the manufacturer and other extraneous services padded within the bill.  He even suggested we have our Honda Master Certified Tech come to him and use another mechanics tools to assess the alleged issues.  He has continued to refuse to bring the vehicle to us(where he purchased it) and we are now suspect of his motives and intentions.  Please understand that we are not contractually or legally responsible for his vehicle at this point.  The FTC allows for a 1 month or 1000 mile limited warranty.  He is well beyond both.  Fortunately he purchased an extended service plan to cover mechanical breakdowns and maintains full coverage auto insurance which will cover any physical damage that may have occurred.  
  
  The vehicle was MD State Inspected on 7/16/22 as shows on the supplied vehicle history report.  Tie rods were replaced which in no way is an indicator of an accident or physical damage.  I suspect but do not know for sure, that this vehicle was driven in the city(possibly DC) which has many pot holes that have a big impact on the life span of those parts. This also is an 8 year old vehicle with low miles which could indicate it has sat for some time.  This can affect the life span of many vehicle components.  There is no way that a Certified MD State Inspector would miss all of the things claiming to be damaged, especially working in that exact area of the vehicle on the tie rods.  MD State Inspectors work under the direct supervision of the MD State Troopers and are licensed and held to account by MD State Police.  Knowing this, we agree with ** ******* comment, “nearly impossible to have not seen the necessary repairs…”. 
  
  Just to touch on other points brought in his BBB letter;  our IT department found that the attachment “zip file” ** ****** sent are very susceptible and are blocked accordingly.  Once the paperwork was received, the original email chain was  accessed and communication continued. 
  
  In the State of Maryland, there is no “cooling off” period where the transaction can be cancelled or retracted. So, we have no idea where he got the idea that he had 60 days to nullify the deal.  He owned the vehicle the moment it was driven off the lot.  The ***** has well over 43k miles at this point over 2 months later.  It underwent the very comprehensive MD State Inspection by a State Certified Inspector prior to sale(which would have uncovered any stated issues at the time) and he was provided with the ****** Vehicle History Report which showed no accidents and multiple prior Honda Dealer services performed in the *****’s past including the installation of the above mentioned alarm.  *** ****** is attempting to bully us and defame our well-earned reputation. The only conclusion I can come to with the information at hand is that we have a case of post purchase dissonance.  
  

  Customer Answer

  Date: 10/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The damages to this vehicle prior to my purchase of the vehicle.  Mr. M******** simply will not stand behind the vehicle.  I am completely appalled at the behavior of the dealership and the dishonesty of their practices.  I have video included here that proves that the wheel shows off center prior to the sale.  This wheel rubbing on the wheel well when the wheel fully turned in reverse produced a strange noise that prompted the service call to ***** Honda (a reputable dealer I would definitely recommend).  If you are considering purchasing from Waldorf, drive here instead. 

  As a side note, if anyone purchases a car from them, make sure you read every document fully.  They even include a document that asks you sign to waive your constitutional rights to a judge or jury trial.  I would ask anyone, if this dealership were operating honestly, why would they have anyone sign it?  Also, since all paperwork was signed electronically, I have suspicions as to whether this document was really presented to me or if my signature was captured, as there is NO WAY I would have signed a document that said I would waive my right to a Jury trial.  My father was also in attendance with me as I signed and he has no recollection, nor would he have advised me to sign it, as he has had extensive experience with legal contract writing.

  I will continue to try to hold Waldorf Honda accountable for their practices and products.  

  My last note is this:  In today's used car market, why would a dealership not accept a return of a 40K mile 2014 Honda *****?  If this car was in the condition in which it was represented, then it would sell in less than a day.  

  I also would encourage anyone reading this to fully research this dealership's rating on the BBB site.  It's not really easy to earn an F rating. 

  Regards,
  
  ***************************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May we purchased two cars from Waldorf Honda, one for my daughter and one for my son. One of the cars was a ****** and stopped running shortly after purchase (50 days). I also purchased a 3 year warranty for both vehicles. Although they assured me that this was the very best warranty and would cover any major repairs and full engine and transmission coverage, this has not been the case. This is my sons very first car and he just made his first car note and now the car is not running. I was instructed by the Honda dealership (Tony R*********-Service Lane Manager) to go to the ****** dealership and the warranty would cover the repairs and all I have to pay was the $100 deductible. ****** reviewed my warranty and stated that the coverage looks good and we shouldn't have any problem. That is not the case. ****** reached out to the warranty company and NONE of the repairs are covered (throttle body, CVT service, Fuel Induction and some other minor repairs). Separate complaint coming for the warranty company. The repairs were estimated by the ****** dealer over $2300.00!! After receiving that estimate I went back to Honda to give them the opportunity to make it right. We were told to speak to the sales manager Bert “Deal Maker” B****. Mr. B***** was not only dismissive of our concerns, he also pointed fingers, took zero responsibility and was not interested in helping us at all. Furthermore, his tone was just arrogant and just kept telling us to go back to ******. In addition, there was a whole lot of double talking as well, lacking trust. Needless to say, I am extremely disappointed in the staff and culture at Waldorf Honda. I will not trust them with another car purchase. They are not interested in helping only putting up brick walls once they have your money. "Before" the sale everyone is sooo responsive and willing to help. However "after" the sale they and no longer interested. Rest assured, I will be exhausting all options to get this resolved.