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          Business Profile

          Loan Servicing

          FirstMark Lending

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Loan Servicing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/16/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am not liable for this debt with First mark. I never signed any paperwork and they have not provided me with paper work stating I owe.

            Business response

            04/30/2024

            Firstmark Services values your concerns, and your account is under review. A formal response will be provided soon. If you have additional comments or concerns, please contact us at ###-###-####, from 6 a.m. to 9 p.m. (Central), Monday – Friday, and 8 a.m. to 5 p.m. (Central) on Saturday. You can also visit our website at FirstmarkServices.com for all of our contact information.

          • Initial Complaint

            02/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I am the co-signer on thr÷ student loans with Firstmark Services. I recieved a interest statement for a loan that I pay the lowest amount on. I called Firstmark Services because I never received that staments for the other two. They said that interest does not have to be reported to the IRS. I don't understand yhat interest was reported for one, but not the other two, the ones I pay the most money

          • Initial Complaint

            05/09/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have a firstmark student loan account. A few months ago I ran my annual credit account to see which loan providers I had student loans with (I have two degrees from two different universities so I have different providers). I saw that I have a firstmark account so I went to login to my account to see when my payments would be due. I just finished my second degree so I knew that I wasn't late yet. I tried calling the business multiple times to get account information and was always transferred to different people and was eventually told to simply submit an inquiry online. I submitted the inquiry and finally received a response in April telling me that there had been a system outage and to send over my information, which I did. I still never received login information but my credit (and my dad's, who co-signed) was dinged for a late payment. I am extremely frustrated because I have spent hours trying to be proactive to make sure that this account was setup. I was under the impression that payments started in may so I am very confused at what happened. I would like this removed from my credit report and am happy to pay the full balance of the loan.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Westminster, MD 21157-5034

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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