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Business Profile

Credit Union

Securityplus Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Securityplus Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have a late on my account from June 2023 that was resolved in 2023 and removed from my credit report. Then they put the late back on my credit report in 2025. I'm pretty sure there are records of this dispute in BBB and I filed at 2 other credit agencies and Security plus sided with me and removed the late. How do you put it back on my credit report 2 years later? Please removed the late payment from 2023 and do the right thing. We resolved this. Why is this still an issue 2 years later?

      Business Response

      Date: 03/07/2025

      Good day,

      Please see the attached response to Mr. ***** ******** which includes an apology for the misinformation shown on his credit report.

      This mistake has been corrected.  We are very sorry for the inconvenience this has caused Mr. ******************** regards,

      ****** M. ******

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The representative did not explain everything at the beginning of the call. She processed to pay off my quick cash loan and took a $20 fee for an application. Now, she couldn't process it because I missed the payment on the automatic loan. How could I cancel it on my end? There was no way for me to stop the automatic payment on the auto loan on my end. The representative hung up on me. I had to call the bank for over an hour. I have been in hardship since last October due to my health reasons. I just started my 2nd part-time job a month ago. Now, I have no money left. I need that money to pay my bills and medication this week.

      Customer Answer

      Date: 02/03/2025

      I talked with Clarita about the missing posted payment of $279.00.  She contacted the loan department.  They could not find why the payment was not posted by automatic on 08/16/2024.  It must be SPFCU's system error.  I could not understand why they could not work out with that since I DID NOT cause this issue.  I asked her that the quick cash loan can be processed so she can take $279 to recover toward my missing posted payment while I have money ready to pay off my current quick cash loan.  She would not work out with me on that. I am currenlty in hardship and just started part-time job a month ago.  

      Business Response

      Date: 02/05/2025

      Good morning,

      Please see the attached response to Ms. ******** *****.  We look forward to hearing from her so that we can resolve her request.

      Warm regards,

      ****** M. ******

       

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my membership with Securityplus months ago yet continue to receive email membership statements, the latest being today (Dec 5th). Securityplus does not provide an email, their phone line has nearly an hour-long wait, and I cannot login to my account as I no longer have a membership. Please clarify why I continue to receive statements when I had my membership fully closed months ago. It seems this was not closed correctly.

      Business Response

      Date: 12/10/2024

      Good day,

      Please accept the attached response to Ms. ********* *******.  We apologize for the error on our part.

      Warm regards,

      ****** M. ******

      Business Response

      Date: 12/10/2024

      Good day,

      Please accept the attached response to Ms. ********* *******.  We apologize for the error on our part.

      Warm regards,

      ****** M. ******

      Customer Answer

      Date: 12/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter dated 11/26/24 indicating that a fee in the amount of $30.00 was accessed on my son's checking account as a premium overdraft protection. I am a joint account owner on this account. When we set up this account, we did not elect this protection and this account should act in the manner of our other Securityplus accounts where if overdrawn, the money is moved from an associated savings account. When I emailed them on 12/4, I explained the situation and asked that the premium protection be cancelled immediately and that it should be the basic protection (i.e. money drawn from the savings account to cover). I received a response the same day, indicating that they did not see a premium protection plan associated with this checking account. I then responded with a copy of the letter and asked why the account was charged if there is no such protection associated with the account. I did not receive a response to that email. I called the 866 number on the letter and explained the situation, and the agent asked me what did I want them to do??? Are you kidding me? I was then told someone would get back with me in 2 business days. I have been down this road before and no one responds in 2 business days from Securityplus. Over the last 7 years this credit union has been spiraling downhill quickly and I have had numerous customer service issues with them. I want them to get this account correct for once, refund the $30.00 that was inappropriately charged and ensure that it does not occur again. And finally, I need them to revamp their customer service line. Why have customers call a number and speak with representatives who are absolutely clueless and cannot provide any assistance. They should just tell them that they are receptionists who will forward their issue onto someone who can assist or better yet, have CSR's that can actually assist and be responsive.

      Business Response

      Date: 12/11/2024

      Good day,

      Please see the attached response to Ms. ********* complaint.  We apologize to her for the error, have reversed the fee she was assessed, and continue to work on improving our member support provided via the Contact Center.

      Warm regards,

      ****** M. ******

    • Initial Complaint

      Date:09/17/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, I am ****** ***** and I wanted to register concerns about bank teller, ***** *******, after she attempted to steal money from the joint account my mom (**** L. *****) and I share. Before my mom walked up to her window this morning around 11am at the *************** branch, my mom requested an accurate receipt from *** ******* because the receipt *** ******* gave her was incorrect. *** ******* raised her voice and spoke in a disrespectful, patronizing tone after refusing to give my mom's receipt. After squinting her eyes and shaking her head, *** ******* claims to have taken the money out of another member's account.Moreover, my mom went to the branch manager, ****** *****, and instructed her to fix the issue. *** ***** was on her phone while this was taking place and even when the security officer attempted to escalate my mom's heated exchange with *** *******.I strongly believe an investigation is warranted into *** ********* inappropriate behavior and misconduct and I'd like to be contacted by someone from the leadership team about this matter and what corrective action can be taken to move forward.Please advise and let me know as soon as possible.Thanks,****** *****

      Business Response

      Date: 09/19/2024

      Good day,

      On September 19, 2024, the Credit Union's Chief Operations Officer (***) reached out to *** ************* As a result, he is satisfied with the discussion.  The *** explained that there was a mis-posting which is why a receipt was not given.  

      Based on the discussion with *** ******, who is a valued member of our Credit Union, we consider the case resolved.  We appreciate *** ****** and hope that he continues to engage with our Credit Union frequently.

      Warm regards,

      ****** M. ******

      Customer Answer

      Date: 09/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:09/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a loan with this FI and have had many. The ***ayment on the loan is being withdrawn from the wrong account and continues to overdraft that account ever two weeks. I have ad many loans with this FI and the ***ayment is always taken from my savings where I have enough to cover the ***ayment. I spoke with their *** on 8/29/24 and brought it to their attention in which I was informed I would receive a document via email to correct and here we are 2 weeks later. I spoke with ***** today who alleged she would do the same after our call and it is 22 minutes after our call and no document. ***** also refused to let me speak with management.

      Business Response

      Date: 09/05/2024

      Good day,

      Please see the attached response to Ms. *************

      Customer Answer

      Date: 09/08/2024

       
      Complaint: 22219338

      I am rejecting this response because:  The document still shows the payment will be taken from my checking account and not savings.  Like how difficult is this.  I also asked that I be contacted by a manager and have yet to receive the call.  Representative was very unprofessional as well.

      Sincerely,

      ****** ********

      Business Response

      Date: 09/12/2024

      Good day,

      Please see the attached response related to complaint 22219338.

      Thank you,

      Warm regards,

      ****** M. ******

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My CD matured on July 29, 2024. I promptly submitted my request to cash out the CD. It has been 30 days, and this bank has ghosted me and refused to mail me the check. I feel I have been ******* by this bank. I want my CD closed and the entire amount mailed to me on a check ASAP. Because of the bank's delay, I want August's interest and dividend be included in the check as well.

      Business Response

      Date: 08/29/2024

      Good morning,

      Please see the attached response letter regarding case ********.

       

      Customer Answer

      Date: 08/29/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait to receive the check. Had I not received the check, I will circle back.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Security Plus Federal Credit Union charged me $30 yesterday after $3.99 was posted on 7/23. It had no action. I couldn't understand why bank charged $30 without an explanation. I am very frustrated with this bank for overdraft. I have been hardship for since last year. I hope they can save me some money from overdraft fees. They charged me overdraft fees too much this year while I still struggle with budget while I still wait for a settlement from car accident. I am ready to look for a new bank if they still charge me overdraft too much without helping while I struggle with finance. Overdraft will hurt me more than you think. I have three jobs. One job that I have been on LOA due to an injury since June. I don't appreciate with this bank service. They act like ***** Fargo. Charge too much. I am seeking for some refund of overdraft fees that show exceeded on my checking account this year. Manager at branch did not care about my hardship. I feel so frustrated. This bank is worse ever i have ever.

      Business Response

      Date: 07/31/2024

      Good morning,

      Please refer to the attached letter in response to case 22064580.

      Thank you,

      ****** M. ******

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute an unauthorized account on my ********************** report due to identity theft. I recently reviewed my credit report and found a discrepancy which is not mine. I have already filed a complaint with ***************** regarding this matter, and I have enclosed copies of the report.The details of the disputed account are as ******************************** Name: SECURITYPLUS FEDERAL C Opened Date: 7/29/2013 Account Number: ************ I am a victim of identity theft and this account was opened fraudulently without my knowledge or consent. I request that this account be investigated and removed from my credit report immediately. Attached are copies of my identity theft report and any other necessary documentation to support my claim.Please confirm receipt of this dispute and provide me with an update on the status of your investigation.Thank you for your prompt attention to this matter.

      Business Response

      Date: 07/23/2024

      Good morning, 

      Please see the attached response letter to *** *******.

      Respectfully,

      ****** M. ******

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I opened a securityplus savings share account on Apr.30th, 2024 and was successful getting into the online banking and mobile banking. However, the next day, when I log in with my credentials, it shows “Unable to retrieve your account”. I did credit card funding for this account and the charge went through on my credit card. I reached out to customer service immediately and they promised an agent would reach out to me in 2 business days. Now, over 1 week has passed and no one has reached out to me regarding this. I’d like to file an complaint so that they can solve this issue immediately for me.

      Customer Answer

      Date: 05/10/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 21676648, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** **

    Securityplus Federal Credit Union is NOT a BBB Accredited Business.

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