ComplaintsforTD Bank

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased appliances ($5438.25) through WDC Appliance and was offered a 12mo deferred interest credit card via AVB (************************* ***** ************) for said purchase. The card and all of its associated information/documents arrived, and the first **************** arrived shortly thereafter. The billing due date is listed as the 15th of every month. I emailed the company on 6/23/24 (inquiry#*******) requesting a due date change to the 24th of each month and was emailed back 'the billing service did not allow that'.I subsequently phoned on 6/27/24 to speak to a live agent to ask for/request the processing of this request. Again, I was told this was not allowed.I then proceeded to reading ALL of my documents to find where it was written that I could not request/receive a due date change and there is nothing written/documented, that was sent to the consumer, indicating a due date change is prohibited.On 6/30/24 (inquiry#*******) another email request for due date change, also annotating that their card documents Do Not state this request is prohibited was sent. The response was 'call customer service'On 7/3/24 I phoned customer service, was again told that this is not a task that will be done, the system does not allow it, AND that fact does not have to be disclosed to the consumer.I'm not asking for a lesser payment, loan forgiveness, and any type of balance reduction. I'm simply requesting a payment due date change to the 24th of every month to accommodate my payroll cycle. It's 2024, in the world of technology, with a consumer who Wants to pay their bill, how is this not possible?

  

  Business response

  07/18/2024

  Good day. Please see the attached letter. Thank you, 

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business, and though find the lack of customer service support unfortunate, the response does address my issues and/or concerns in reference to complaint #********. I understand that by choosing to cease continued pursuance my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  07/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On May 28,24 I requested TD Bank to do balance transfers from two of my credit cards to there interest free for 15 months account. A process they said takes 7 to 10 business days, its now been 5 weeks. One transfer has been completed successfully but a second, to my ************ account, has not. I have been charged on my TD Bank account since May 28 for this transfer even though it has not been completed. I've contacted TD Bank on four separate occasions, via phone calls and one email, to have it rectified but they just give me excuse after excuse on why it hasn't been completed. The last excuse was that a investigation would be processed and a letter sent to me confirming the investigation and its progress. That also has no materialized. I now not only still owe ************ but I now also owe TD bank that amount for not transferring the balance. I would like to have either them complete the transfer or credit back my account for the $2083.10 of the transfer amount plus transfer charges. Hopefully the BBB can get some response from TD Bank.

  

  Business response

  07/15/2024

  Good day. Please see the attached letter. Thank you 

  Customer response

  07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We opoened a TD Merchant account in November as a brand new buisness. The months following we had no issues taking payments every now and then. We stared getting busy mid April. Starting May 7th We started having issues with the credit card terminal. Screen was freezing error messages coming up. We sent back the machine and were sent a new one i believe we were mabye able to take a payment or two then the same problems started happening had to send machine back again, at this point we were having to turn clients away because we were unable to take payments. This went back and forth with 4 terminals causing us to loose hundreds if not more in revenue. For a new practice that is detrimental. At the end the ended up charing us over 500$ for each machine they sent us even tho it was only six months since hte account was open and we were told there would be np charge for the terminals since it was no fault of ours. Our frusteration grew so high we terminated our TD Merchant account. They money for all the extra terminal was eventually returned after many phone calls. We asked to return the final machine since we bought it just this past novmeber and they will not refund us for the original deivce. So we have useless device sitting here as well. It has been nothing but loss on our end since May.

  

  Business response

  07/12/2024

  Good day. Please see the attached letter. Thank you, 

  Customer response

  07/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a bed from Ashley **** store. I did not know and was not told they finance out of house. When it came time for payment the store informed me that TD bank was the creditor and I had to find them to make a payment. I made one payment over the phone. They gave me an account number and a website to login to. The online system will not let me in says invalid account number. When I call is says my number is not recognized by the system. When they call me no one can help me get logged into the system without transferring me to the automated number that tells me my information is incorrect. They are refusing to take a credit card payment so that I can be rid of them and their customer service. They are intentionally making it hard to make payments so they can charge late fees. It's taken me years to get my credit back on track after a divorce and things like this make it hard on me. I have made every effort to pay this, and I don't know how to handle it. I am a single Dad and a Veteran if you can help me, I would appreciate it

  

  Business response

  07/11/2024

  Good day. Please see the attached letter while these concerns are investigated. A full response will be provided once the investigation is completed. Thank you, 

  Customer response

  07/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $4,650.00 and sent the attach check to TD Bank on 05/24/2024. They cash it and it was electronically endorse but they never game any credit and continue to bill and asked for minimum payments? even though the check was cash on 05/30/2024. I have called many times and continue to speak to them. However I was informed that I will not be getting any credit and about 5 different investigation occurred and they indicate no check. I need assistance please.

  

  Business response

  07/10/2024

  Good day. Please see the attached interim letter while this investigation is ongoing. A full response will be provided once the investigation has completed. Thank you, 

  Customer response

  07/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  06/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Tried to contact them I got a used car they told me to say yes to every question the bank ask if it has a sunroof say yes the car had multiple lights on tire pressure abs light and brake light and makes some noise like the breaks are gripping said my son had a ghost score they ran my number 8 times just to find a bank with bigger amount and take some of the money we payed

  

  Business response

  07/03/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Refused to open an account for a 10 year old. ****** was the manager that confirmed this

  

  Business response

  07/03/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I told the teller on October 25,23 that I had lost my debit card for my savings account, Apparently, the card was not closed accordingly by the bank . I have only withdrawn money at a teller very sporadically since then and could not *** a debit card since i had lost it in October! I never checked my balance until last month and the teller printed all transactions since October at that time. There were pages of atm transactions....ALL FRAUDELENT!!! i COULDNT USE A **** OR ATM BC MY **** WAS LOSTA ND REPORTED LOST IN OCTOBER!!!! THIS IS PRECIELY WHY I ONLY EVER WITHDREW FROM A TELLER! MY CAIM WAS DENOED BY TD BANK BC THEY SAID IT WAS PIN ENABLED. i LOST THE **** AND MAYBE SOMEONE SKIMMED IT OR HACKED INTO THE **** BUT I AM OUT MY SAVINGS OVER ****** DOLLARS AND NEED MY MONEY RETURNED AS THEY WERE SUPPOSED TO CLOSE THE ACCOUNT AND IF THEY HAD, I WOULD NOT BE MISSING THAT MONEY..NOT TO MENTION THEY SHOULDVE NOTIFED ME ON ACTIVITY THAT WAS UNUSUAL AS THE ACCOUNT PAPERWORK SHOWS ALMOST DAILY WITHDRAWALS AT DIFFERENT ATMS, AND MY HISTORY SHOWS ONLY TELLER WITHDRAWALS SPORADICALLY EVER. MY MONEY IN MY SAVINGS SHOULD BE RETURNED AS I REPORTED THE **** LOST AT ************ BRANCH TO THE TELLER BACK IN OCTOBER!!! IT WAS RIGHT ASFTERWARDS THSAT I NOW SEE FRAUDELENT WITHDRAWALS,i AM GETTING A POLICE REPORT AND NEED MY CLAIM REOPENWD AND SAVINGS RETURNED.. i have a police report and a copy of all of the fraudulent withdrawals taken out after the oct 25 date when i asked td teller to close card since it had been lost. I can provide them but the site is saying files are too large to share.

  

  Business response

  07/05/2024

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This finance company is not only dragging their feet on getting us our title after our loan was paid in full, they were overpaid due to the cancelation of a service contract in the interim and the fact that we made the first payment as well so as to be on time, even though we knew the loan would be paid off shortly by another bank (USAA). It was paid on June 14, 2024. They have the overpayment listed on the website as "fees" basically sucking up our money! There can be no fees when 1) we paid off the loan within 60 days of taking it 2( we made the June payment ON TIME, and 3) They've been OVERPAID IN FULL. They have horrific practices based on reviews.

  

  Business response

  07/02/2024

  Good day. Please see the attached letter. Thank you, 

  Customer response

  07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  06/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My daughter ***************************** has an account with them and they have been frauding her out of her $ charging her unnecessary fees for her savings account for years.They only refunded 2 years back meanwhile they owe her almost 4.Im filing this complaint on my behalf being that she has filed countless and still nothing has been done since.Im creating a paper trial for my records because im in process of filing a civil suit against this bank.Ive had many bank accounts and havent been through this with no other bank as I will be advising my daughter to close out this one and open another account with a different bank.

  

  Business response

  07/02/2024

  Good day. Please see the attached letter. Thank you, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩