ComplaintsforTD Bank

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Initial Complaint
08/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
TD Retail Card Services changed their website and my log in credentials no longer work. The only way to contact them is by phone and, after waiting an hour on hold, you are simply cut off with no resolution. This has happened multiple times.
Business response
08/16/2024
Good day. Please see the attached letter. Thank you,
Customer response
08/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************** ****
Initial Complaint
08/09/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
TD Retail card services (************) has had the same telephone message for months about technical difficulty when trying to contact a human by phone. The company is unresponsive to webpage online secure email request. Past month billing statements are not posted online. Current payment statement are not shown. I have over paid my account and it still shows a balance.1) Would like to speak with a customer ***************** Would like to get refunded account overpayment amount.3) Report business practice of very poor customer service.Thank you!
Business response
08/21/2024
Good day. Please see the attached interim letter while these concerns are investigated. Thank you,
Customer response
08/21/2024
Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
To speak with customer service the telephone tree is still not working just the automated part. TD card services did not respond to help request either by voice or email from website contact information. Was able to contact customer service by going through "merchants phone number' provided by the originating service provider. Refund of overpayment is in progress.
Regards,
*****************************
Initial Complaint
08/08/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is a new account that I have tried to set up online and via phone for 2 weeks. I have spent the last week trying to reach the company via the customer service number. I either received a message that the system was down and call back later or been on hold for over 40 minutes with no one answering. I am unable to make the online account because their system is not sending me the verification email. I have tried that multiple times over the last 2 weeks. I sent a message through my old account and have to heard from anyone. I also have a ******* finance with them that has been on autopay for some time and the 8/3 payment was not removed. Again, not able to reach them.
Business response
08/16/2024
Good day. Please see the attached letter. Thank you,
Customer response
08/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I spoke with a gentleman, finally, on 8/16/24. The issues with their upgrade were explained and corrected. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
08/07/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
THIS BANK NEEDS TO CLOSE MY ACCOUNT WITH RAYMOUR AND *********! I can't log into my account to change my address when I am moving in 8 DAYS!!! I spoke to someone at ******* and they said I need to contact TD bank. I called - ************** AND ************** AND NO ONE PICKS UP!! I DO NOT HAVE TIME TO BE WAITING AROUND FOR HOURS FOR SOMEONE TO PICK UP THE ****** This bank is a JOKE! why should I have to reset my password if I opened an account BEFORE JULY 9?! This is the reason why I can't login!! So again close my account then I don't have to worry about changing my address in the system. You lost my business because of your poor non existent customer service! And Dont even respond to this telling me to call the bank because I called FIVE TIMES AND NO ONE PICKS UP! i AM done WASTING MY TIME!!! i AM NOT CALLING! CLOSE THE ACCOUNT!!!
Business response
08/16/2024
Good day. Please see the attached letter. Thank you,
Customer response
08/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
08/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been trying to get in touch with TD bank for three days. I have a auto payment set for the 3rd of each month for more than the minimum payment. I checked my account a few days ago when I noticed the payment hadn't posted. On my account page it says I have an auto payment set for the 3rd of each month and it is due on the 3rd. This is the 6th I have a past due amount of $29. If you want the balance of this account paid off someone will get in touch with me and tell me what is going on since your non existent customer service has cost me the equivalent to one days pay at this point. So on top of crediting the past due amount you can credit me for a lost day of work as well thank you.
Business response
08/16/2024
Good day. Please see the attached letter. Thank you,
Customer response
08/16/2024
It appears to be resolved. I appreciate that. Please make your customer service more available, none should have to repeatedly try to contact you.

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
08/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with character communication,I do not have a contract with TD Bank, they did not provide me with the original contract as i requested
Business response
08/09/2024
Hello.
Please see the attached response.
The monthly statements and signature card will be mailed to you.
Thank you.
Initial Complaint
08/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I opened a TD Bank Card through AVB for a purchase of an item. My terms and Conditions of my form state that I received a promotional period of 12 months with 0% interest on my credit card. I had until the close of the 12th billing cycle to pay in full before being charged. Well to my surprise, this is the 12th month and they are charging me a total minimum payment of $687 this month but I had until August 23rd to pay. I have tried to contact the company but after 2 hour hold times and 3 hour hold times for my husband we had to hang up. I am wanting to pay the remaining balance prior to my interest since I'm still in the 12th billing cycle in full and the interest be removed.
Business response
08/14/2024
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is completed. Thank you,
Customer response
08/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************************
Initial Complaint
08/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I spoke with a professor from an email I received thinking it was for some remote student job. I was told to deposit a check that eventually bounced and send money to this individual for payment to receive some office supplies. I received checks in a total of $3,000 which bounced, and I sent $1,000 to an individual on zelle on july 22nd, 2024. I already attempted to dispute the transaction with my bank, and they told me that they would be unable to return me the money. I provided all the evidence and details showing that I was scammed, but TD were unable to accept my claim and denied my report. This led me to owe the bank $1,000.
Business response
08/07/2024
Good day. Please see the attached letter .Thank you,
Initial Complaint
08/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
So I am paying for my phone through TD bank financing. I made my last payment in May and then they began chasing their website soon after I have not been able to access my account and Noone picks up the phones when I call I was on hold for 2 hours and then again for an hour while I'm at work trying to get this sorted out. My account is locked and I cannot get into it until I get ahold of someone on the phone. But there is never and answer and I can't sit on the phone hours at a time to get ahold of someone now my payment is coming due and I can get in touch with anyone to let them know I can make my payment on the 9th. This will affect my credit score I know in some way because of the lack of customer service there is and something has to be done about this because everything was fine until the website was remodeled.
Business response
08/09/2024
Hello.
Please see the attached response.
Thank you.
Customer response
08/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************
Initial Complaint
08/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged 4 additional times for a 980 pro ssd ($128.34) 4 times for shipping ($6.99) equaling $541.32. I have called multiple numbers and sat on hold for countless hours and then directed to a phone number **************, which I have sat on for hours and never speak with a representative. I have been fighting this for over a week now and fell absolutely powerless to report (fraud) for something I did not authorize and or purchase. The drive which I did buy was a charge of $147.15 and did receive. I've included my fraudulent transactions along with the actual receipt of what I did order and receive.
Business response
08/09/2024
Hello.
Please see the attached response.
Thank you,

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