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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I opened TD Convenience Checking Account(# **********) a week ago & I used the wrong physical address by mistake while filling application form. My account got approved and I was able to enroll in online banking. I also registered my mobile no. ********** with TD bank. I deposited $100.64 through Zelle on my Td bank account. The next day without any notice, my online access was blocked including all the transactions. I tried to call customer support and they asked me to verify my identity through phone verification but their system was unable to accept my phone number even when I successfully registered that number with online banking. The support told me that the only other way I can get access to my account again is to go to local TD branch. I let them know that there is no branch near me and I am willing to verify my identity and provide all requested information through email or phone but they said "no" and asked me to go to a branch otherwise I won't have access to your money.
Business response
10/14/2021
Good day. Please see the attached letter. Thank you.Customer response
10/14/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
About 8/1/2021 I received a bank statement for TD Bank. It was 0 balance. I was confused by this but was dealing w/my Father's ***** 4 treatment, My mother's Dementia and my brother in law passed away July 13th so I was assisting my sister with affairs for funeral etc.Fast FWD about 9/3/2021 I received another statement from TD Bank. This showed an unemployment deposit from NJ. This was alarming as I don't reside NJ, I am not unemployed, I never filed paperwork and this account was not one I opened. I called TD Bank. Spoke with customer support who transferred me to fraud department. In all I was on phone for about 20 min. They were going to handle the deposit and close out the account. Immediately after I contacted NJ unemployment office and filed a complaint. Today, 10/1/2021 I came home to another TD Bank statement showing this fraudulent account in my name is -$16. I have called twice. On hold over hr just to hear "it is being handled" "Hold tight" "We can't give time frame"Business response
10/14/2021
Good day. Please see the attached letter. Thank youInitial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My checking account with TD bank was overdrafted by $100+ this morning because of an Ally car loan payment which was not supposed to scheduled for this day. Since the payment was still pending I called TD bank and they told me that they can't stop the payment and I have to dispute it. The dispute will take another 7 business days before they know if they can stop the payment. All I am asking is to stop the payment since it is still pending. I can't afford to have an overdraft on my checking and a zero balance. Please help me.Business response
10/14/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
10/02/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Citibank has applied excessive fees to my account during the middle of Covid pandemic. I have tried to contact customer service and they told me to contact my local branch. ******* General manager at the ********** branch I have been told is out on leave and nothing they can do to to assist right now excessive fees. I do not want my account in collections and I am on a limited income right now.Business response
10/12/2021
Response attachedInitial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone opened a TD bank account in my name. A TD Bank ATM card has been sent to me at my address to be activated. I have tried calling the telephone number on the card as well as any other telephone number for TD Bank that I could find online and no one answers, I'm kept on hold for hours.Business response
10/11/2021
Response attachedInitial Complaint
09/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Good day I really need help on this issue please. Taking money from someone's account when they in the negative is wrong, there should be a payment plan option to pay back the overdraft fees instead of making someone's account more negative, Td bank notice's I don't have the funds and keep taking more and more is unfair Please, I cannot afford anymore in overdraft fees to be taking from me. I cannot afford anymore fees to be taken from me in my account, would you please try and help me, I have paid ******** in overdraft fees I paid more than what I recieved back,, Thank you.Business response
10/07/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
09/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Ive made a deposit to cover a balance and maintenance fee, then in return, the bank charged me a maintenance fee, amongst the overdraft fee, which is very business savvy.Business response
10/07/2021
Good day. Please see the attached letter. Thank youInitial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I write to complain about the very poor and unprofessional notary service we have received on (9/24/21) at your branch in Allston, ******, provided by Afia Joti.It took your notary public on duty more than 50 minutes to complete three simple and straightforward notary task for us. The reason it takes so long is because (a) she lacks the proper experience and skills for handling the basic certified true copy notary service; (b) she made two mistakes when doing her job so she has to redo everything again- misspelling the name of the notary applicant and put the wrong date on the document. She even fail to recognize that she has put the wrong date, and refused to redo the job at our first request. She finally reluctantly agreed to redo the job that she could have done correctly at first, but she let us wait in line again to correct the mistake she made. Throughout the service her attitude is far from friendly and professional.We hope the bank can take disciplinary actions.Business response
10/07/2021
Good day. Please see the attached letter. Thank youCustomer response
10/07/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/22/21, I received a phone call with the ** as "**********************", and the number was the exact number on the back of my debit card. I was on the way home from a 12 hour shift and was mentally exhausted (I work in health care), and was told there was money being stolen out of my account through zelle on my mobile app as several bank transfers. I immediately started to panic because I struggle financially and can't afford fraud. I was suspicious off the bat, however the fact that the phone number was literally the number on my debit card, I thought that it was trustworthy (plus I'm supposed to have some sort of fraud protection right?). So I approved the transaction while the woman from the "bank" was on the phone with me and walked me through what I thought was denying the transaction, but turned out to be approving it. The money totaled $2,558.00, which put my account into the negative by $1,164.05. They denied me the money back, and just sent me to collections for the negative balance.Business response
10/07/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My name is on 4 bank accounts with TD bank 2 of which my younger sister is attached to. One of my accounts was in the negative due to very difficult circumstances we had to deal with. Today TD bank with drew ***** from all 4 accounts. They stole $617.61 from my sister that was her ***** NOT MINE. Money that SHE worked for. I am demanding that they give her back every dime. The next step I am going to take is making it public. She is 19 and you took every dime from her. They never once did tell me that they can take ***** from other accounts to balance out another. I am 6 weeks pregnant I have no ***** now! I can't even get home from work today. I have no way of paying my rent now because they took ***** from every account I have and drained it to $0. They took $509.13 from me. I just want it reversed. I will loose the roof over my head.Business response
10/07/2021
Good day. Please see the attached letter. Thank you.
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Get a QuoteCustomer Complaints Summary
1,749 total complaints in the last 3 years.
626 complaints closed in the last 12 months.