Business ProfileforL.L. Bean, Inc.

When I purchased my LL Bean Microlight tent for $300, I expected a tent that would last more than 5 or 6 trips. I also expected that it was a safe purchase because, at the time, LL Bean claimed to offer a "Lifetime Satisfaction Guarantee".Well, after my tent literally started DISSOLVING, I tried to return the tent only to be told that my handling of the tent caused said damage and that I must have stored the tent while it was wet.THIS IS PATENTLY FALSE AND I AM INFURIATED THAT THE CUSTOMER SERVICE AGENT THEN CHANGED HERE STATED REASON FOR DENIAL OF MY RETURN CLAIM TO, "THE TENT WAS DAMAGED BY YOU."As a lifelong camper, it has ALWAYS - A-L-W-A-Y-S-!!! been my practice to "air out" my tents and sleeping bags when I return from ANY trip. Then I store the items loosely folded on a shelf in my garage. There is ZERO - Z-E-R-O-!!! chance this tent was stored improperly, abused, damaged by myself, or anything other than it being poorly made.ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND ABSOLUTELY TERRIBLE PRODUCT QUALITY.I just sent a sleeping pad to **** that I purchased over 10 years ago which had failed on my last outing - guess what ************? I didn't even have a receipt and they replaced it, no questions asked, because they ACTUALLY stand behind the quality of their products and don't make DISPOSABLE GARBAGE LIKE YOU DO.Well, I'm having my USELESS product shipped back to me and you can go ahead and consider me, a lifelong camper/hiker/backpacker/fisherman/outdoorsman, NO LONGER A CUSTOMER. In fact, I will advocate my friends, family, and others to PURCHASE FROM ANYONE BESIDES LL BEAN DUE TO YOUR UNETHICAL AND DOWNRIGHT TERRIBLE SERVICES AND PRODUCTS.Unbelievable. 100% DISSATISFIED CUSTOMER.