Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had three visits with this dentist, and have been charged the patient portion of the OUT-of-network costs each time, though they are an IN-network provider. I have contacted them repeatedly for a refund with no response. On 2/15/2023 my insurance was billed ($1481.00) but the in-network cost is ($1235.00) which is paid in full. My portion was ($617.50) but paid ($740.50) on the day of service. The difference of ($123.00) was not refunded as of 09/12/2023. On 2/27/2023 the amount billed was ($314.00) but the in-network cost was ($251.00) which is paid in full. My portion was ($75.30) but paid ($94.20) on the day of service. The difference of ($18.90) was not refunded as of 09/12/2023. On 04/01/2023 the statement (attached) from Restorative and Aesthetic Dental Associates bill mailed to me, stating that I had a positive balance of ($141.90), so they were aware I had overpaid. On 04/25/2023 I called & spoke with ***. I was told they hold our money for future use. I did not authorize this so I requested a refund of the $141.90 I had overpaid. I was told billing was out of the office but would be informed to call me. As of 09/12/2023 I have not received a call. On 7/27/2023 the amount billed ($257.00) but the in-network cost is ($151.00) which was paid in full. I was only told that I was "all set" the day of service and did not receive any paperwork, however per my insurance paperwork, I owed ($54.00). They may have deducted ($54.00) from my ($141.90) positive balance which has not been refunded as of 09/12/2023. While there, I spoke with *** at the front desk about the ($141.90) I had overpaid. I was informed billing would call me. As of 9/12/2023 I have not received a call, so I called and spoke with *** again. He said billing was out of the office. I informed him if I did not hear from them by 5pm, I would be forced to file a complaint with the Better Business Bureau. They did not return my call. At this time I am owed either ($141.90) or ($87.90).

  Customer Answer

  Date: 09/24/2023

  I have not heard from the business in response to my complaint. I will also leave a ****** review and contact my insurance company to let them know that this dental clinic charges the client a higher amount than allowed.  They will force me to get a lawyer to take this matter to court if I do not get my overpaid amount back.