Business ProfileforLocal Muscle Movers, LLC

After extensive planning by me several months in advance for a move from ***** to ***, they turned up late two days in a row. Inconveniencing the man who was paid to wait in ***** for over two hours (and who had plowed at the agreed time at their own insistence). They were also late on arrival in *** which fed into the total chaos of the day as the end of the move coincided with school buses and bad weather on the street. I spoke to three different people to coordinate the move. On the day, when things were clearly amiss, I finally got to speak to a manager after leaving a message two hours prior and his only response was that it was the right team even though the driver had switched out with one of the other guys as he was freaking out driving on ******** streets. It was impossible to reach anyone else directly.The lead guy, *****, referred to me as "she" repeatedly throughout the day even though the more junior assistant had the courtesy to call me by my professional title so there was no excuse to be both demeaning and ageist.They were incapable of wrapping eight pieces of ****************** and even stopped in ******** for a mattress cover that they then failed to seal close so it flapped on a dirty street and one side of the mattress was black and dirty. A ************************* mid-twentieth century desk sat on the street without any protection at its base. Eight furniture feet were tossed into an unsecured blanket without any protection. There were no surprises for the furniture. Every item had been described in advance.I gave them $80 for lunch and advised getting some supplies for the drive back as I had already gone through my water supply for them and instead of thanking me after lunch, ***** complained that he had not had time to find pizza. Despite my advice, they brought no supplies for the drive back and kept insisting about the company credit card - no use in a snow storm!They were paid over $6,500 for this service!