ComplaintsforGet Maine Lobster

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******** intentionally mispelled my name on the label. I never recieved the product.

  Business response

  05/16/2024

  The package was shipped and delivered to the address provided.  This person is not being truthful nor providing all the information.  This person called last minute before Mother's Day weekend several times to order and to add to the order.  We accommodated and confirmed his order and delivery information over the phone and via email multiple times prior to the package shipping.  After the confirmed delivery by the carrier to the correct address, we received a notification for a chargeback on the order.  Once we reached out to find out what the possible issue could be, we were met with excuses and deflection.  

  
  We have researched and confirmed that this is the correct address, and the package was delivered to the customer.  We have all recordings of our customers' calls and can verify this.  However, he is saying that because the name on the order was not correct, that he is entitled to a refund.  This despite receiving the package as CONFIRMED by the carrier.   Please disregard this complaint as it is clear the customer and their claim are fraudulent.  Thank you

   

  Please see email thread below...

  On Tue, May 14, 2024 at 4:23?PM *********************** <*******************> wrote:
  
  Your violating my civil rights by not correcting the mistakes you keep intentionally about the spelling of my name.
  On Tue, May 14, 2024 at 3:20?PM ********************* <*******************************> wrote:
  
  Ok, we have just listened to the calls....seems that this is what you told ****.
  What is the correct address?  Let me know as we will look thru the calls to confirm.  Thank you
  
  
  On Tue, May 14, 2024 at 4:17?PM *********************** <*******************> wrote:
  
  100% Incorrect. 
  On Tue, May 14, 2024 at 2:32?PM ********************* <*******************************> wrote:
  
  Hello
  
  
  I'm sorry, but was the address not correct?  The call with **** was made after the order had shipped and too late to make changes.  Please see below....
  
  
  Contact information
  *******************
  
  Minassi
  **********************************************************************************
  *************
  ************
  View map
  
  
  Is that not the address?  Thank you for getting back to me.  I will check with **** when he gets in tonight.
  
  
  
  On Tue, May 14, 2024 at 3:15?PM *********************** <*******************> wrote:
  
  You put the wrong name on the box and the receptionist said it would be changed, It was not. You cant mislabel peoples mail,
  On Tue, May 14, 2024 at 2:07?PM ************* <*******************************> wrote:
  
  
  Good afternoon
  
  We have received a notice of a chargeback on your order that delivered last Saturday. There were no issues according to the tracking and we didnt hear anything from you about an issue.
  
  Can you please let us know what may have happened? We can certainly help if there was an issue. Please advise and Ill try calling you later this week.
  
  Thank you
  Moe
  GML
  

• Initial Complaint

  09/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Received my order for (4) 5-6oz and (4) free lobster tails. After defrosting 2 to cook, they looks small. Weighed them and both were under 5oz. Plus they had a lot of gunk had to clean them out. The taste was ***** and NOT sweet at all. Called customer service and this was their response. I sent pictures of the under weight tails on my scale.They want me to cook the remaining 6 tails. I'm one person it will take me a while to try the rest. CS rep also said I could get a coupon or credit or something, I'll never order from them again. So it sounds like I won't be getting I my ****** back. They are a bait and switch company. Do not order from them. You've been warned.Thank you, ********, for the pictures. I apologize for this packing issue. As we've discussed with you on the phone. Please, weigh and cook the remaining tails whenever it is convenient for you and email us after that. I'll make a note on your order about this issue and will assist accordingly when we get the complete information of all the tails in your order.Looking forward to your reply. *************************** GetMaineLobster.com ******************************** ************

  Business response

  09/07/2023

  Firstly, I am truly sorry to hear about your experience. Our lobsters usually make a splash, but it sounds like yours were more of a flop. We appreciate the time you took to weigh them and send us the pictures. The customer experience team shared with me their efforts to make this right with you.

  We've gone ahead and processed a full refund for you. No need to cook the rest; your word and your scale are good enough for us. Unless, you want to ship them back to us.

  Now, about the "bait and switch" comment: We're flattered you think we're that clever, but the truth is, we're just passionate about delivering quality lobster. In fact, we shipped over ***** boxes for Labor Day weekend, and yours was the lone complaint. So, while we're not perfect, we're definitely not in the bait and switch business. We're more like the "bait and eat" business, and we usually get it right.
  

  Wishing you all the best.
  

  Warm regards,

  ***********************, founder and CEO.

  Customer response

  09/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for doing the right thing, however it shouldn't have gotten to this point. Your CS rep should have handled this the way you did. Your CS people need improvement. 
  
  Regards,
  
  ***************************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased their deal offered which was buy( 4) oversized lobster tails and get (4) 6-7oz lobster tails free. What I received were (8) 6-7oz lobster tails. Their add did not say purchase (4) 6-7 Oz lobster tails and get (4) 6-7oz tails free. I have receipts of my conversation with this company, disputing what I read and perceived what the add was really saying. The debate/conversation was ended by this company which stopped replying to my request to make my order right by their deceptive add. To me it was like a ****************

  Business response

  12/20/2022

  We did not thinking wrong. Customer ordered this product (******************************************************************************************************************************************) and we shipped that product and it arrived via ***** on time. The customer even sent us photos of the product she received and it is correct. We have photos, order receipt, everything. She has been harassing us on social media.
  

  
  

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