Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've complained to Clink before regarding broken doors at the Clink drop off in *********. I've dropped off 3 full bags and was credited 3.00 I keep close eye on my account, Not sure if my bags were stolen from the clink box or never scanned for redemption. This does make me reluctant to keep using this program.

  

  Business Response

  Date: 04/04/2025

  Good Morning *** *******,

  I've attached a screenshot of your account showing the three bags you dropped off on 3/17/25.  Bag tag ending 9904 was received on 3/17/25 at 1:17pm and was processed on 3/18/25 at 7:04pm and your account was credited $2.90 for the 58 redeemable containers that were in the bag.  Bag tag ending 9900 was received on 3/17/25 at 1:17pm and to date, has not processed.  This may mean the bag was stolen or otherwise.  You will see that you were credited $3.25 as a "missing bag credit" which is an average of all the bags processed on your account to date.  Bag tag ending 9897 was received on 3/17/25 at 1:17pm and was processed on 3/18/25 at 6:54pm and you were credited $3.30 for the 66 redeemable containers that were in that bag.  Your total account credit for the three bags in question was $9.45.  I also see on your account that you dropped two additional bags last night (4/3/24) at 5:18pm.  Those bags will be picked up today and processed within 48 hours. 

  Additionally, I just spoke with our director of retail services, he said there haven't been any complaints surrounding door functionality in the ********* drop location for several weeks.  He said the last time a report of a malfunction was received was at the beginning of March and his tech repaired the doors right away.  

  Our customer service team is always available to assist you with any bag drop accounting concerns or to report any malfunctions.  Please reach out to me directly via the customer service number or my email if you have further concerns. 

  Thank you,

  ***** *****, *********************************************************** 

  Director of Brand Delivery

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a large bag of bottles at a Clynk kiosk on Monday December 16th. My account is saying there were 338 cans and bottles in total, yet I was only credited $6.95. This doesn't make any sense to me. 338 cans the bare minimum of $0.05 per can/bottle (some in there were worth $0.15) would come to $16.90. It seems like a steep amount missing from my account.

  

  Business Response

  Date: 12/20/2024

  Good Morning BIanca,

  I would like to further discuss your issue with you.  Typically, our bags can only hold 137 containers, give or take a few.  With you stating your had over 300 containers in one bag, I would like to find out what type they were.  Did you have any Nips in your bag?  

  Please contact me directly at ************************ so we can get this resolved for you.

  Thank you very much,

  ** ******

  Customer Service Manger - ********************

  Customer Answer

  Date: 12/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Clynk was extremely helpful, kind, and quick to resolve my issue!!
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a bag to clynk, that had exactly 100 bottles in it. I was given a credit of $3.85. This is the third bag in a row, which I have counted the bottle in it to 100, that has not been credited correctly. All bottles are NYS return. The most recent transaction happened on May 4, 2024.

  

  Business Response

  Date: 05/06/2024

  *********'s bag results were reviewed and she had 25 units in the bag that were unknown.  Our customer support team reached out to ********* this morning (5/6/24) and asked her to provide information on the unknown product.  She was at work and will follow up with our team with specifics of the unknown container.  We will work with ********* directly to correct the issue.  Thank you for bringing this to our attention.

   

• Initial Complaint

  Date:03/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/6/24 ********* clynk dropoff hannaford . Clynk truck driver pulls up and yells , I guess you cant read ? I said I hadnt been in a while and no I hadnt read the signs . I was there with 4 bags . The notice says 3 bags per person . I really took offense to the things the driver said to me . I left a complaint with details with customer service . They also are saying they wont give credit for more then the bag limit . This is unacceptable. If someone leaves 5 bags they will only give you credit for 3 ? What happens to the customers other money owed ? This seems like fraud to me . I have been a customer for many years and cannot believe they wont credit a customer for their returns? I think an investigation is due to the other customers funds never credited. They will not give an online account history when you log to your account . This seems sketchy

  

  Business Response

  Date: 03/08/2024

  Hi *****,

  Thank you for speaking with me over the phone. As discussed, we'll speak with this driver and handle the situation internally.

  As for bag credits past the three bags you will absolutely receive credits for 100% of the bags you drop. Whoever told you this misspoke. We'll have a discussion with this employee.

  Sorry for your experience. We appreciate you bringing this to our attention.

  Best,

  ***************************

  Customer Answer

  Date: 03/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have turned in returnables to be paid for.Clynk continuing reasons not to pay.I am a rep for a non profit and we want our money.Been waiting almost 5 months now.Am owed ****** cash.

  

  Business Response

  Date: 01/29/2024

  Hi *******,

  Sorry to hear you've been waiting for your funds. After checking, I can see your account was created in October of last year (Q4). These CLYNK to Give accounts are paid on a quarterly basis, the month after the quarter closes. Payment will be made tomorrow for all non-profit accounts. Depending on how you've elected to be paid, we'll either mail you a check to your address on file or pay you electronically.

  We strive to pay our non-profit partners as fast as possible after the quarter close. Unfortunately, there are aspects that take time before payments are made (i.e. manually entering ACH info for accounts).

  Any additional question, please contact us at ************ or *******************************.

  Best,

  ***************************
  Customer Service Supervisor | ********************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my clynk account # is *********. I scanned the card at kiosk and it said not valid. I have had another card and dont know where it is. I would like to know the balance on my account. My former address was *********************************************. I havent used the service for awhile ** of not having access at kiosk.

  

  Business Response

  Date: 01/22/2024

  Thank you for reaching out. I am sorry you are having difficulty with your account. This is can ealily be handled by our customer service department.

  I will have one of our customer service representatives reach out to you regarding this matter, as it should be a simple fix. 

  In the future, please feel free to call us directly at ************ or via email at ******************************** as this is the best and fastest way of recieving assistance.

  Regards, Dan 

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   I have been a recipient for Consumer Cellular for several years. I recently ordered a 5G iPhone Pro and it came Friday June 28, 2024. Had it activated late Friday Maine time! I purchased a c block charger, a case, put a shield protection on it, also a small refund was established turning in my XR. Later on Saturday the 29th I receive a phone call from them stating they made the mistake and sent me the **** Asking me to return the phone and get the one I ordered, or keep it and increase the monthly agreement from $41 to $49 per month for 2 years. Can they Consumer Cellular do that?
  
  ***************** 

  

  Business Response

  Date: 07/02/2024

  It appears that these are two separate complaints.  The one from January 2024 is a CLYNK issue that was resolved.  The one noted above is a Consumer Cellular issue, a completely different company.

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Clynk Acct is ********* On Friday, 3/24/23 I dropped off two bags of plastic water bottles, each containing 100 valid containers at my local Hannaford. On Monday, I checked my Clynk account, I had only been credited for $4..65, where I should have been credited for $10.00. I immediately called **************** at **********************, they just made excuses and were of no help to me (didnt even ask for my account #). As of Monday, 04/03/2023, Clynk owes me $5.65.

  

  Business Response

  Date: 04/03/2023

  Hi *******,

  I'm sorry to hear you did not receive the expected credit. I understand how frustrating that can be and I'm happy to assist.

  In total, a bag credit of $4.35 was applied to your account one day after dropping your bags. Something happened to the other to prevent it from crediting which is where you were credited $5.00. As for the remaining difference of 65 cents, we applied that when you called as well.

  What our CS team tried explaining was something we call research credits. Our system works by scanning each barcode to ensure the container had a deposit paid on it. If a newer container is not yet registered in our system, it is not credited immediately. However, we have someone on our end who works with manufacturers daily to get these paid retroactively. In this instance, we've credited you in full. Please know we won't be able to do this instantaneously if your bag in fact has research containers.

  If you have any questions, please call ************ and request to speak with ******. I'd be happy to discuss further with you.

  ***************************
  Customer Support Supervisor |********************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to get *********** balance on line , but I've having no results. I need help.

  

  Business Response

  Date: 03/10/2023

  Hi *****,

  Sorry to hear you're having trouble logging into our website. I tried calling you earlier; I left a message with reception. Please call us at ************ or email us at ******************************* for assistance.

  Best,

  ***************************
  Customer Support Supervisor |********************

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is there a date and time I could deposit at Hannaford in *********?Looks like a failing business with failing management and underpaid workers.

  

  Business Response

  Date: 01/24/2023

  Hi ****,
  
  Can you clarify what you need assistance with? My guess would be finding a time to drop when the depot is not packed. Please contact our Customer Support team for more information. We can be reached at ************ or via email at ********************************
  
  Take care,
  
  ***************************
  Customer Support Supervisor | ********************

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not receiving the money I should. It has been sort many times

  

  Business Response

  Date: 01/16/2023

  *****************************,

   

  In response to your BBB inquiry, it is hard to identify the issue at hand with the limited information available. As I review your account, I see bags received and processed in batch as few months apart, and don't see any major container discrepancies.  Please know our Customer Support team is ready to answer your questions and address concerns. Please feel free to call us, toll free, at **************.

   

  Thank You Very Much,

  *****************