Complaints

This profile includes complaints for Oxford County Chrysler, Dodge, Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oxford County Chrysler, Dodge, Jeep Ram has 2 locations, listed below.

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  Oxford County Chrysler, Dodge, Jeep Ram

  209 Main St South Paris, ME 04281-1647

• 

  Oxford County Chrysler, Dodge, Jeep Ram

  PO BOX H South Paris, ME 04281-4427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worry about the reliability of the vehicle. I have had it since June of 2023 and since I have purchased the vehicle, I have had nothing but issues. It has now been towed twice back to the dealership for engine issues. I have tried to reach out to many different people to try and get this resolved with no luck. I have 2 small children that rely on my transportation along with getting myself to and from work. The first time that I brought the car in was July 2023 (mileage was 5000) for the engine overheating, it was fixed late September and back in October with the engine shaking and check engine light on. It then was "fixed" and went back in March with the same check engine light and engine shake, I changed my tires to see if that would help with the shake per the dealership request and it did not, I came back in April twice and then May. It has now been towed from my home to the dealership once again pending some resolution from here. It has been at the dealership for 80+ days with these engine issues. I have been fighting with the reliability of my vehicle since I first purchased it and have had no luck with it. My fear is being left somewhere with my 2 small children without a vehicle, again. I am requesting Wagoneer or Bessey's purchase the car back from me so I can have dependability back for myself and my family. The service department has been a nightmare to work with in regard to getting them to fix the vehicle. I have been promised a call back a few times and I have got nothing. I have also made the attempt to get Bessey's to repurchase the car this vehicle as it has failed me so many times. At this point I am really upset with this company and its unwillingness to help. My car has been their time and time again for the same repair attempt. In all honesty, I don't believe my concerns are being taken seriously nor do I believe they are actually test driving the vehicle as it is STILL not driving as it should. It still shakes during acceleration.

  Customer Answer

  Date: 08/19/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/28/24 to 6/04/24 First attempt to fix my Jeep Wrangler- loss of power steering, "service shifter" light, "no bus" light, loss of power to the vehicle entirely. Replaced auxiliary battery cost to me $464.13 6/06/24 to 6/11/24 repeat issue. Replaced clock spring at no cost to me (warranty coverage?) 6/14/24 to 6/26/24 repeat issue. Replaced star connector. 6/27/24 to 7/12/24 same issue occurred. No paper work given this time. ****************** stated they replaced some "lines" Vehicle towed back to dealership on 6/13/24 for repeat issue. ************************ has been contacted. Star case is open #******** Dealership Manager placed me in a used Jeep Wrangler in hopes I would be open to purchase due to not being able to repair mine. Manager states he would put my Jeep in an auction in hopes to get his money back if I were to trade it in, offering me less than booking value because they cant find the issue to be repaired. I should not be faulted on the value of my vehicle because they cant repair it. I do not want to purchase a vehicle of lesser value, roll over more money on to my current loan and pay another registration fee for a vehicle I do no want. I stated to the manager I either want my vehicle to be repaired or replaced with the exact make, model and motor without being charged extra.I have lost multiple days work without my vehicle and haven't been able to be a caretaker for my father who is sick with stage 4 cancer.

  Business Response

  Date: 08/14/2024

  This is ***********************, owner of Oxford County Chrysler Dodge Jeep Ram. I am responding to complaint ********. I will contact the customer immediately and refund the requested amount.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was repaired at their facility and had the radiator, transmission cooler, and power steering cooler replaced. About 2 months after the repair, I had engine coolant leaking into the transmission from the radiator cooker. Transmission started to fail shifting. Their paperwork state that they guarantee the work for life of vehicle. I showed them a Transmission fluid sample that was contaminated with coolant. Besseys had the truck towed to their shop. They feel it was defective radiator. The truck has been there for over 3 weeks now and they are doing nothing. They said they would fix it, but it still sets there. They didn't offer transportation or compensation for my loss of use. I'm 72 years old with a wife that has stage 4 breast cancer. I use this truck to do some "towing for pay" to supplement my social security. Please help us out. The amount below is what they charged for original repairs.

  Business Response

  Date: 09/22/2023

  Bessey Motors guarantees our workmanship in the repair process. This does not guarantee defective parts that we obtain from suppliers. There is a warranty on the parts that we install, and there is a process that needs to be followed for these warranties to provide coverage. ******************** had his vehicle for almost 2 months after our repairs were completed. The vehicle was driven ****** miles after we replaced the radiator. It is unfortunate that the radiator failed within this mileage. We are working with our vendor and the customer's insurance company to resolve this as quickly as possible. We had ordered an OE radiator from General Motors but we notified that it is backordered. We have another radiator on order from another supplier. ETA is 9/26. We sincerely apologize for any inconvenience. 

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  The truck has now been at Bessey's for over a month since they had it towed in there. I was told the radiator was on its way and was due there last Friday, then told it would be there Monday. Now told its on backorder. They said after the new radiator was installed it would go to local gm garage for transmission flush and hope for best. Body shop Mgr., ************************* told me that if it still failed that they (Bessey's) would file a claim on their insurance. I'll wait to see how this shakes out before I want the complaint closed out.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  It's now been 9 weeks and they still don't have my truck returned to me