Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been ordering for 10 years now as an IBO. I placed my monthly order on April 24th to arrive early in May. Only 9 of my 35 products arrived so I called to ask what they plan to do about it. I was told by ******* they had to file a complaint with the carrier and then they would contact me in 24 hours which they did not. My second call 4 days later resulted in me being put on hold for 20 minutes before being hung up on. My THIRD call was over 60 MINUTES long and after requesting more than a half dozen times to speak with a supervisor, I was told no (lame excuses like high call volume, it's our policy, etc.). I was put on hold for this call over a dozen times and all they wanted to leave me with is a case number. In a VERY clear case of the carrier being the issue, I am SHOCKED that Amway did nothing to uphold what was, until recently, an IMPECCABLE customer service record. I asked them to send me the 26 products (roughly $1000 worth) I was owed and deal with their carrier issues without holding up me and my customers who wanted their product. I FINALLY got on the line with a supervisor (*****) and when he was going through all the previous notes, he told me that someone FALSIFIED NOTES that my package was delivered. EVEN IF AFTER THIS, THEY DID NOTHING TO RESOLVE THEIR ISSUE AT THE END OF THE 1 HOUR AND 10 MINUTE CALL.
Business response
05/15/2024
Amway acknowledges receipt of ************************* complaint. Amway is researching and will respond.Business response
05/20/2024
Amway has investigated ************************* complaint dated May 14, 2024. The order in question has been replaced. An email was sent to ************** with replacement details. Amway considers the matter closed at this time, but is ready to further assist ************** with any additional questions.Initial Complaint
04/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was an IBO and after a bit more than a year decided not to pursue the business opportunity further. Having been an IBO and loving the products, I decided to convert to being a preferred customer so I could continue purchasing products at the discounted price as was an option. I clicked on the "resign my business" option since I was quitting the business aspect, and read through/signed multiple disclaimers all referring to being a preferred customer, requirements that still applied, etc. However, as I went to log back the next day my account gave an error and said I needed to call customer service to re-activate, which I did. To my surprise, when calling I was told that because I resigned my business, I no longer had the preferred customer option and could only be a regular customer, which means I'll have to pay 10% higher prices for the rest of my life. I was told as well that it is a system thing, and that they have no way to fix/change it on their end. I was STUNNED as I have only had a positive experience with Amway (even as someone that didn't experience major success in sales/expanding my business and decided to walk away) and have had ZERO complaints with the organization until now. For their disclaimers to all refer to preferred customer status, for nothing to indicate that I was waiving that option by resigning, to find out after the fact and be told there is no way for them to fix it is extremely disappointing to put it mildly. For everything else that has always been up front and has given me no surprises at every step in my entire journey as an IBO, to have this come at the end is saddening as this doesn't feel like the Amway I experienced during my time as an IBO at all.Business response
04/18/2024
Amway acknowledges receipt of ***************************** complaint and will investigate. Amway will provide a detailed response upon investigation.
Business response
05/01/2024
Amway has investigated ******************* complaint dated April 17, 2024.
The complaint references Amways Preferred Customer Program, which was designed to allow Amway Independent Business Owners (IBOs) who wished to purchase products for their own use instead of selling them to continue doing so as a customer with preferred pricing. Entry into the Preferred Customer Program was limited to IBOs who registered with Amway on or before December 31, 2021, and who chose to end their IBO Contract and become a Preferred Customer instead.
***************** registered with Amway as an IBO on December 17, 2022; therefore, upon resigning his IBO Contract, he was not eligible to become a Preferred Customer.However, he was (and still is) eligible to become a Registered Customer and purchase products from *********************** website or from an IBO.
Amway verified that the resignation process that ****************** went through does not include an offer to become a Preferred Customer. When the link to Resign Your Business or Become a Customer is clicked, a statement appears on the screen stating: Resign your business. Completion of the form below will complete your resignation and end your contract with Amway. This action cannot be undone.The IBO then clicks the confirmation box that says, I understand and confirm I wish to resign my business. There is no mention of the Preferred Customer option.
********************** considers the matter closed at this time but is ready to further assist ****************** with any additional questions he may have.Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2 Ribbon gift cards were gifted to my husband and I in 2015/2016. As it was a long term program, we had been waiting for new gifts to be showcased to choose something that we needed. We have since noticed that the website and program are no longer and have no information as to how to go about redeeming these gift cards, otherwise offer an alternative to us. Please adviseBusiness response
01/15/2024
This is to acknowledge receipt. We are researching and will follow up with a response.Initial Complaint
01/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
on 10/31/23, I received an email that appeared to be spam from Amway about changing our password from a personal account that seemed suspicious (as we had logged in 4 days prior). Our account was promptly locked, and it is well past the 4-6 week period when we were told this would be resolved.There is simply no way to communicate with Amway regarding this, and we have been IBOs with the company since the late 1990's.We would like our IBO reinstated immediately and for Amway to contact us as soon as possible,Business response
01/08/2024
We acknowledge receipt and will research and respond accordingly.Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought the espring water filter from Amway in March 2023 and used it only for 6 months and started leaking, it leaking like sprinkles flowing all over our floor. They sent ** a replacement but still, it didn't work at all. There are so many problems with this spring water filter. They do not have technicians to go to your house to do the service and look into the problem. We told them there was a manufacturer defect and it's been 4 months we had suffered coming back & forth and repeating the same problem. We told them we did not want the product anymore. we will return it and refund us. Until now, they have not solved the problem and do not want to refund us the money.Business response
12/05/2023
This is to acknowledge that we have received the customer complaint. We are currently researching the matter and will respond accordingly.Customer response
12/06/2023
Complaint: 20958728
I am rejecting this response because: I had emailed several videos to Amway of the big leaking. The water sprayed like sprinkles all over my kitchen. They should know how bad the quality is. I had been calling them for almost 10 times reporting of the bad quality. 2 days ago, I called again asking to speak to the manager or supervisor. the customer service told me they do not have manager at that time but will call back the next day but they never did call me at all. Their service is bad!!! their product quality is bad!!! They don't want to resolve the problem. As mentioned, I do not want the espring water filter, I want to return it and I want my money back ASAP.
Sincerely,
Jun SBusiness response
12/15/2023
Amway is working with the customer to return the defective eSpring unit and will issue a refund of the original charge. Our team is working on the exception return. A formal response will follow once the return and refund process are complete.Initial Complaint
08/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I Purchased, a gift card with catalog included, called Ribbon Gifts THROUGH AMWAY in 2013. The cost was $250.This was a direct sell product for Amway members. I had purchased many of these gift cards prior to 2013 and was very happy.I have been trying to redeem this gift card as it was returned to me by my recipient. Amway told me they do not honor these and referred me to a company called *****************. Most of the numbers within their company are nonworking numbers. Amway has essentially givin me the runaround. I left a message with *********************** and they did return my call stating that they dont deal with the gift cards by Amway anymore and referred me back to Amway.Shouldnt one of the parties be responsible? Should I get a refund for what I purchased?Business response
08/04/2023
Amway acknowledges and will research and respond.Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased plant based items and when I received them, learned that their products were made with pork. The company offers a 100% money back guaranteed for products that don't meet the needs of the consumer. On June 4th, I returned the items with the provided shipping label from the company. It has been over a month and I haven't heard anything. When I called to speak with someone, they told me the items were still in ****** in which they were shipped from. The representative refused to contact the shipping company that they use to provide the label to assist me but rather told me to continue to wait. The representative was unpleasant and unprofessional and hung up in my face.Business response
07/11/2023
Amway acknowledges receiving ******* Paris-***** complaint. Amway is researching and will respond with further information
.
Customer response
07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************************Initial Complaint
07/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have paid the business to become an IBO and as I am going into heart surgery this lady is making demands on me. The company was to ship sampples for me to use and I never received. In addition I ordered a product and they sent the wrong one. They refuse to handle the issue in ways I can (I have advanced parkinsons) and constantly give me a run around about how to go about getting my money back. My IBO number is **********. I just want my money I paid them, in total about $300 all returned to me by check or something.Business response
07/07/2023
We acknowledge receiving the complaint filed by ***********************. Amway is researching and respond with further information.Initial Complaint
11/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
An Amway account was opened in my name without my knowledge or permission. On Tues, Nov 1st at 7:55am PDT, I received an email notifying me of an amway account opening in my name. I would like to lodge a formal complaint with BBB about this fraudulent activity. I emailed Amway and I have not received a reply confirming my account is deleted and my email is removed from their system. I need BBB to contact Amway to flag this fraudulent activity with my name and email, close this account (Customer Number **********) and remove my information from their system asap. In addition, I want Amway to remove any association with Amway business owners ************************* or ***** ****************************** as I do NOT know these people. The email I received on my Amway Account had the following information:*******, you are now a Registered Customer!Heres your ********************** information keep this handy.Name: ***************************** Your Customer Number: ********** Your ********************** ID: The email address or mobile number that you registered with when you created your account.The business owners you are registered with are below and ready to support you.Name: ************************* Name: ***** ******************************Business response
11/02/2022
Thank you for bringing this matter to our attention. We are currently researching the matter and will respond within 10 days.Initial Complaint
03/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I stopped actively building the Amway business on August 30th 2021. I was charged for 3 months for products that I didn't purchase or authorize. I had a "ditto" with 0's under the product amount and was still charged. Again this happened the next 2 months even though there was no ditto set up to process. I called and they said I had to return the products to get a refund and I said that wasn't fair because why should I have to correct their mistake? They agreed and said I didn't have to return the products. Then they sent me harassing letters in the mail saying they would send to collections and charge me a percentage if I didn't repay them. Then I called and was told I was getting a refund and then again they went back on their word a few days later saying I wouldn't get a refund. This is bad business. They're demanding I pay for products I didn't purchase. I've been outspoke online about the problems Amway has and I believe the corporation is doing this in retaliation against me.Business response
03/25/2022
We are currently researching the matter brought to your attention by *************************** and will respond within the allotted time.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
17 total complaints in the last 3 years.
9 complaints closed in the last 12 months.