Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident that resulted in no injuries, but ended with my car totaled. The accident was associated with an underinflated tire popping off the rim of my car, and due to insurance wanting to keep the tires I am unable to get a refund on my warranty that I had on them. I would like to formally document the tire shop as having a history of under-inflating tires in case negligence like that causes more substantial harm.

  Business Response

  Date: 03/13/2025

  To whom it may concern,
  We are sorry to hear of Mr. **********s accident causing a total loss.
  We did review Mr. **********s history and do not have a way of verifying his underinflation claim. The tires were on the vehicle and out of our possession for more than a month before the incident occurred and tires have been forfeited to the insurance company.  
  However, as a goodwill gesture we would be happy to reimburse Mr. ********* for the Tire Protection Plan he purchased since the tires are no longer in use. We just need to confirm Mr. **********s address. Once confirmed, we will send a check for $155.
  Thank you,
  -**** *******
  Belle Tire Customer Support. 

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  The $155 offer would not meaningfully improve my situation. If Belle Tires would like to examine the tire themselves a failure point that doesn't involve underinflation then I have attached the insurance overview of the digital review of damage which includes the location of the car and stock number. If need be, I can be reached by phone to give approval for them to see the vehicle.

  
  Regards,
  
  ***** *********

  Business Response

  Date: 03/13/2025

  To whom it may concern,
  We are sorry to hear of Mr. **********s rejection in our offer. We cannot offer any further assistance in this ****er.
  If Mr. **********s insurance company reaches out, we will review and address the concern with them.
  Thank you,
  -**** *******
  Belle Tire Customer Service

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  Since the business response seems to indicate apathy regarding what I sincerely believe are potentially dangerous business practices, would the BBB be willing to make available to the public documentation regarding this complaint with my personal information redacted? If something like this should happen again and cause more significant harm and damage to someone else, I would like for it to be known that the company was given advance knowledge of potentially negligent behavior. Additionally note that the company was given the means and opportunity to investigate the situation themselves.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had four new tires installed on my Jeep Compass along with an alignment. When I got it back, I noticed the steering wheel was off centered to the right along with my vehicle pulling to the right. The next day I tried to take it back to the *********** location, but they were fully booked for the day so I brought it to the ********* location where I talked to ****. They told me that nothing was wrong with the vehicle and that it will never drive straight again, according the Gull road location. I did not accept that as a solution, as its only a couple years old. The next day, I took it back to the original *********** location and they said the same thing, although the vehicle drove worse than before.UPDATE: After taking it to the to the dealer since Belle Tire would not help me, even after $1,200, I was told it needed new tie rods, a rack and pinion and a couple other minor issues that they considered a safety concern and stated that Belle Tire should have noticed and they were surprised that they let me leave and did not take the job. To say the least, I will never buy tires from Belle Tire again, although Ive been a loyal customer for years. Also, my dealer will be getting $4k for the repairs now instead of Belle!

  Business Response

  Date: 03/10/2025

  To whom it may concern,

  We are sorry for any issues that occurred in regard to Mr. ******** vehicle. 

  Per Mr. ******** request, we have submitted for him to be removed from future emails. Please be aware that he may receive them until the request has been processed. 

  Thank you, 

  -**** *******

  Belle Tire Customer Support

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Throughout the past couple months we've been trying to fix our vehicle through Bell Tire.We brought it in for a simple **** sensor light on the dash.Bell Tire agreed that it was bas **** sensors, and said 2 sensors were bad upon initial diagnostic scan.On 12/9/2024 Bell Tire charged us $162 for 2 **** sensors (labor and parts)The technician assured us that the **** light on the dash would disappear after driving it for a few miles.The light never went off.On 1/9/2025 Bell Tire charged us $162 AGAIN for 2 more **** sensors (labor and parts).The technician assured us AGAIN that the **** light on the dash would disappear after driving it for a few miles.Not only did the light never go off, but the valve stem was damaged during the wheel installation and caused the tire to go flat on the drive home.I drove an hour (each way) back to my mother's house to take off the flat tire and replace it with the spare donut tire.The next day my mother took the tire in to get the valve stem changed (unsure if she was charged), and now Bell Tire is stating the the tire that THEY broke the valve stem on is compromised and needs to be replaced for $87 plus tax.I called and explained the situation, stating they they needed to cover the cost of the compromised tire because THEY are the ones who broke the valve stem causing it to be driven on a flat tire. We've spent $416 at ********* and hours of work and headache, and the car is in WORSE shape than when we originally brought it in!I called Bell Tire and spoke with an Associate and Manager. Both of them denied responsibility, claiming that the tire could have been compromised by factors other than the valve stem (extremely unlikely). No offer to help fix the situation in any ****** a minimum Bell Tire should cover the cost of the tire. They have done absolutely nothing to help us. Only robbed us of our money. Car is in worse shape than when we brought it in. Unacceptable.

  Business Response

  Date: 03/10/2025

  To whom it may concern,

  We are aware of Mr. ************ concerns and have been in contact with him regarding his mother's vehicle. 

  We do apologize for the inconvenience and have worked out an agreement for the replacement tire. We are currently working on processing a check for his mother in the agreed upon amount. 

  Thank you, 

  -**** *******

  Belle Tire Customer Support

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** **********

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12.30.25 I dropped my black ***** c70 at belle tire for a driver's side rear flat.Belle tire called me and said their was no way to patch it, because of "dry rot". Felt pressured by sales person to buy 4, but I chose the back 2 tires to purchase and have put on. The salesperson said it would be completed by Monday. I called Monday morning..then that salesperson told me the tires they recommended and I was scheduled to get...were not available....so my car was late in delivery for service. We chose another 2 tires...they put them on...took more time and then after they tell me that there was a "bend" in the wheel on the rear passenger side...and then they tell me it's actually a "crack" now and not a bend...what is it then? They did not tell me that there was a "crack" before putting on the tire. Why would they put a tire on a compromised wheel?!!My car did not have damage prior to this. They quoted me $600-$***** to try to fix it...more like *****k to replace the wheel including labor... I spoke with ***** the manager multiple times. He does not seem to know exactly what happened, as I believe ***** was the technician that worked on it. ***** also did not know what wheel the "crack" was on...as of the convo on Feb.21,25 that I just had with him...***** tells me "there is no way that this can happen in our shop", but when I ****** it online it says that it very well can and does. If he doesn't know what wheel it was, how can he know it wasn't damaged by the technician?I want Belle Tire to pay me the money to replace my wheel with the tires on it..with no issue..as it was, please. I would appreciate the assistance with this.

  Business Response

  Date: 02/27/2025

  To whom it may concern,
  We are aware of ***** ******** concerns and have been in contact with the customer.  We are sorry for any inconvenience this may have caused *****.
  We are currently working to resolve this with the customer and have come to an agreement with *****.  
  We will communicate directly to ***** once the vehicle is ready to pick up.
  Thank you,
  - ******* *******
  Belle Tire Customer Support

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have gone to all belle tire locations in ************ area. NONE of them had outside air hoses available for self serve. I have been buying tires for all my vehicles for 35 + years from *********. Only when temps have dropped below -10 degrees has the machines not operated. That is understandable. Temps are not that low this year yet.Why do I have to go to you competition for air?

  Business Response

  Date: 01/15/2025

  To Whom it may concern,
  We apologize for any inconvenience Mr. ****** had with our free self-serve air machines in our ************ area locations.
  We are aware of the downed machines and have been working diligently to get them repaired as soon as possible. A couple needed new parts and a couple needed new machines that we are still waiting to get installed.
  We apologize again for the inconvenience. If Mr. ****** comes across a downed machine during normal business hours, please let the store know and we will be happy to assist with adjusting the air pressure.
  Thank you,
  -******* *******
  Belle Tire Customer support 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03-17-2023 I purchased a set of ******** ***** in the amount of $1,294.66. Shortly thereafter, I realized that I did not care for these particular tires. On 04-06-2023 to took my car back to Belle Tire because my ***** ********** noticed that my staggered the tires on the driver's side were switched, the back tire was on the front and vice-versa. I had been driving around with it like that for a couple of weeks. Upon leaving Belle Tire after having the tires switched, my alarm started dinging due to the fact that they left my hood open, not sure why they even had my hood open. During this same visit, I let the manager ***** know that I was definitely not happy with the tires 03-17-2023. Therefore, the manager *****, told me due to the inconveience of all the Belle Tire errors, he would give me a discount on a different set. I chose the OEM tires, with were Bridgestone. Not once did the manager, *****, tell me that the Bridgestone Tires carried no warranty. On 04-11-2023, I took my car in to have the Bridgestone Tires installed. On December 12-23-2024, I took my car to have air put in the tires, I was told at that time that I was almost at the point I needed new front tires. When I had my tires installed I was not made aware that I would not have a warranty. Upon ***** telling me I would have a "discount", he meant that he would charge me for installing the new tires, he lead me to believe that the new tires were more, and he wouldn't charge me for that. At this point, I am still paying for the original tires I purchased. I am not the tire expert, to be honest, I didn't even think to ask about a warranty. At the time my mother was very sick, and I just needed new tires to get her to and from treatment. I went back to Belle Tire today, and of course they want to charge me for new tires. I heard the manager, *****, lost his job due to poor customer service. I can honestly believe it! To be clear, I have only put on just under 15,000 miles on these tires.

  Business Response

  Date: 01/08/2025

  To Whom it may concern, 
  
  We have reviewed ******** ****** concern with the store location and the Operations Manager for the area. As ******** ****** states in her complaint, she was not happy with the Michelin Cross Climate 2 A/W tires we installed and recommended on 3/18/2023. We did move her back to the OEM tires per her request on 4/12/2023. At that time the vehicle had 35,699 miles on it. So, it would be fair to say that her original tires lasted less than 35,699 miles. 
  
  The last time we saw the vehicle was on 10/6/2023 at 40,102 miles for a tire balance. There are several factors that can determine the rate of tire wear. Most common are suspension and/or alignment, air pressure, driving habits and tire rotation. Being that her vehicle is a staggard fitment, ******** ****** does not have the ability to have her tires rotated. This condition will accelerate the rate of wear by itself. Therefore, Tire Manufactures will take any expected Mileage Warranty and cut it in half because of this. Example would be a 60,000 Mile Tire will only be eligible for a 30,000 Mile Warranty coverage. Solely because the tires cannot be rotated due to a staggard fitment.
  
  The tires that ******** ***** chose do not come with a mileage warranty from the manufacturer. Belle Tire cannot control the manufacturers’ warranty. While we understand her frustrations, there is nothing Belle Tire did to make her tires wear out.
  
  In the interest of goodwill and customer service, we offered to cover 50% off the cost to replace her tires. ******** ****** has refused that offer and believes she should have free tires. Currently, our offer remains. We will not support or offer her free tires or a refund.

   

  ***** ******
  Belle Tire  |  ***** ************ **** **** ****** *********** **  *****

  Customer Answer

  Date: 01/10/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22735691, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  I am ending this complaint.  The effort here will be futile, and is obviously falling upon deaf ears.  The point I wanted to make for future customers is, this company does not educate the consumers who enter their establishments to purchase tires.  I am a consumer, not an expert. I am a bookkeeper and Cosmetologist.  If somebody was looking for advice or information regarding bookkeeping or Cosmetology, I would most definitely inform them to the best of my knowledge. However, I am not a tire expert, nor have I ever claimed to be. That is why we go to tire stores, because the people there should be tire experts, or at least have the common sense to fully inform customers so they can make educated decisions. 

  I live in the town where this particular store is, I actually grew up here.  And believe me, I will "inform" all of my family and friends of my experience with your company, specifically that location so that can make an educated decision about who they want to choose to buy their tires from. Aside from being ill informed by your "tire expert" regarding the warranty on the tires I purchased, there were other things that happened regarding the service at that location.  First they put my staggered tires on wrong on the driver's side, they put the rear on front, and front on rear. This went unnoticed until I took my car into ***** for maintenance, and ***** found the issue. After ***** switched the tires around, ***** strongly advised getting an alignment. And because Belle Tire made sure to sell me on the unlimited tire alignments for a year, I returned to Belle Tire. After the alignment was completed, I went to leave the parking lot, and the sensor was signaling that my hood was open. Not sure why my hood was even opened for a front end alignment. If I had been going down the road and my hood was open, that could have been catastrophic. Not to mention, they left my driver's seat pushed all the way back to the back seat. When I entered the vehicle, I basically fell into the back seat. This experience as a whole has been disastrous. There is a Discount Tire about the same distance away as this particular Belle Tire, I will utilize their services from now on.  After 15,000 I already need tires, so Discount Tires will be seeing me soon. And now since I've been burned by Belle Tire, I will know the right questions to ask upon making my purchase.

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2024, I purchased tires online during the black Friday/cyber Monday sale. The promotion for the tires that I purchased included Belle Tire paying my sales tax, an $80 **** Gift Card, and $80 off if I financed the purchased. When I purchased the tires online, the sales tax was still charged and there was no option to finance the purchase on the checkout page. I made my installation appointment for December 7, 2024.When I arrived and checked in, I inquired about the sales tax and financing issue. The representative who assisted me (I believe his name was ****), confirmed that the sales tax should not have been charged, but he could not refund the money as it had to be done by corporate. He indicated that he would email corporate to call me and process the refund. As of December 13, 2024, I have not been contacted and the money has not been refunded. Interestingly, he indicated that in lieu of him giving me the sales tax refund, he would take off $50 if I wanted to purchase an alignment. I told him that I was not interested and wanted my refund.With respect to the $80 financing, I was told that I had to finance the tires at the time of purchase to receive the discount. I explained to **** that there was no way to finance the tires online as a part of the checkout process. I told him that we could just cancel the Order and resubmit it with financing. He told me that if we did that, I would lose the $80 gift card as the promotion was no longer offered. I told him I was not happy and sat down. Rather than work with me on the refund, **** then proceeded to show me a link buried within the website where financing was available at the time of purchase. I told him that it was not an option on the checkout page, but was unable to convince him to apply the ************ Order Number is ********.

  Business Response

  Date: 12/13/2024

  To whom it may concern,

  We have been in contact with Mr. **** and have agreed to send him a check in the amount of $129.68 to honor both promotions he is referring to. 

  Thank you,

  ******* *******

  Belle Tire Customer Support. 

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ****

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and ordered 2 tires. Few days later I called they said they where in and I went to the shop. After the 2 tire where removed and then I was told the tire i ordered where not in and they couldn't get me any so I still needed 2 buy 4 tires because my car is all wheel drive I feel it was a bait and switch scam

  Business Response

  Date: 11/27/2024

  To Whom It may concern,
  
  We are aware of Mr. ****** concern and have already been in contact with the customer.
  We are sorry for any miscommunication and that the tires that Mr. ***** had originally ordered are not available currently.
  Mr. ***** had called the store days prior to his scheduled appointment and asked if we could assist him sooner as the vehicle was now on a flat. The salesman told him to bring the vehicle down and did not check if the tires had arrived.
  Upon the vehicles arrival the store had brought the vehicle in and had removed the wheel assembly from the vehicle, but they were not dismounted when Mr. ***** was informed that his tires were not in stock. The tires were ordered but never arrived and unfortunately we could not get another pair from anywhere.   
  For the miscommunication the store offered to put 2 upgraded Mastercraft tires on for the same cost.
  Mr. ***** declined because he knew his vehicle is AWD and the tires wouldnt match. At this point Mr. ***** told the store to put on a set of the cheapest tires we had. The store did as instructed and even discounted the **** sensors that Mr. ***** needed.
  Since we did as Mr. ***** instructed we will not be issuing a refund.
  
  -******* *******
  Belle Tire Customer Support

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/2024 I purchased $1833.33 of ** ******** KO3 tires for my 2020 GMC 3500HD Single Rear ******************** Order # ******** ***** **** was the individual who helped me. When I got in my truck the next morning I had tire pressure lights illuminated on the dash and warning messages in the driver information console. Upon investigation I learned the tire pressure on all 4 tires were all set to 55lbs. The reason for the warning light is because on my HD truck the manufacturer requires 80Lbs in the rear and 60lbs in the front. I thought ok I can inflate them myself annoying but not worth the drive back 20 miles round trip. Well much to my dismay one of my valve stem caps was missing. Frustrating nonetheless I stayed on task of sorting out my air pressure. However when I looked at my TPMS sensor display in my truck I realized they hadnt relearned the **** sensors. Seriously! This is basic stuff and in the case of the pressure a safety issue! So I relearned them myself. But I did reach out to corporate via their website contact form I thought they should be aware. Then I called and spoke to ***** who apologized and said the guy was new (and apparently unsupervised). I asked if he would send me in the mail a valve stem cap to match my caps. He said he would they got a lot of them laying around. Thought to myself Ill bet I know where you got one. I digress. About two weeks later I called him back and said I still hadn't received it. He assured me it was in the mail and now were a week after that and nothing. I want my valve stem cap, I dont want to drive to go get it. Most of all, I want not to be lied to and ignored. Finally I want someone to address the quality of the workmanship going out the door for the safety of all your clients!

  Business Response

  Date: 11/26/2024

  To Whom it may concern, 

  I apologize for the delayed response. We are aware of Mr. *********** concerns and have been in communication with the location Manager of our store that serviced Mr. *********** vehicle. We do apologize for his experience. We did receive his email communication dated 11/4/2024. We filed a complaint on his behalf and it was shared with our operations team and the store Manager. The Manager has since, hand delivered Mr. ********* replacement caps, and they had a conversation about his experience and the service he received. We hope that the matter is resolved for Mr. ********* and he is free to contact us us with any future concerns he may have.

  We truly apologize for the experience.

  -Dave  

  ***** ******
  Belle Tire  |  **********************, 10th Floor.
  **********, MI  48075

   

  Customer Answer

  Date: 11/26/2024

   

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is accurate and acceptable.  ***** who delivered them is a great guy and you need more like him. Hopefully you tighten up the process and reward *****.

  Regards,

  **** *********

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done a lot of business at Belle Tire over the years. From ******* to ************ to ******* and *********. Belle Tire has lost my trust on my most recent visit at the ******* location on 11/9/2024. I went in because my vehicle was squealing while driving around town and when braking. I was told I need brakes all the way around. Excuse me! I just got rear brakes in July! A good or honest mechanic would know visually inspecting that the rear brakes do not need to be replaced. They looked up my account and did see I just had them replaced and the needed repairs were covered under warranty. I was reluctant to get the front brakes done because of a lack of trust from being told I need brakes all the way around but decided to go ahead because the vehicle was there and winter is coming and my mother in law needs to borrow the vehicle. I was told the work would be $400 something dollars. I dont remember exactly but between $400 and $500. When I went to pick up my vehicle and pay I was told north of $600! They took it down to $496 after I said something. Then while driving home the vehicle is still squealing. Needless to say Belle Tire dropped the ball on this one 3 times over in one day and has lost my trust and recommendation.

  Business Response

  Date: 11/11/2024

  To Whom it may concern, 
  
  We have received ****************************** and have reached out to our Portage location Manager to review and address Mr. *********** concerns. We do apologize for the confusion regarding the repairs carried out to Mr. *********** vehicle. We have a long working relationship with Mr. *********** and value him as a customer and his business. 
  
  Sincerely,
  
  -Dave 
  
  ***** TALBOT 
  Belle Tire  |  *********************** 10th Floor.
  *********** *******; *****

  Customer Answer

  Date: 11/13/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  After speaking with the manger it may just be best if we part our ways. They offered to look at my vehicle again, but there is still a lack of trust and confidence in the establishment.
  
  Regards,
  
  **** **********