ComplaintsforBelle Tire

• Initial Complaint

  07/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased 4 brand new tires from Belle Tire a few weeks ago. After payment, and upon arrival, I noticed they only put on 2/4 tires I purchased. They did, however, make this issue right by getting the two tires that were missing put on, however, I have a much bigger issue now with my rims. All 4 rims are extremely trashed - they didn't have a stratch on them, but after the tires were replaced, I can clearly see where they "poked and proded" to get the tire detached from the rim. I am requesting a full refund for the tires purchased (*******) so that I can use that money to now fix the rims that they destroyed. I will never do business with Belle Tire, again.

  Business response

  07/18/2024

  To whom it may concern,
  We are sorry to hear of the services they received and their claimed damage.
  We are happy that the store was able to correct the tire issue.
  Although there has been some time that has passed, our store has been in contact with the customer and is currently working with the customer to investigate their damage claim.
  Thank you,
  ***********************
  Belle Tire Customer Support 

  Customer response

  07/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Belle Tire has reached out via email. They requested pictures of the damage. I sent them to *****, the manager, I believe. I have yet to recieve a response back from that email. I am sorry about the delay in intial reporting. I was diagnosed with breast cancer just after my car was serviced and that has taken me away from my day to day priorities. Thanks! 

   
  Regards,
  
  *************************

  Business response

  07/22/2024

  To Whom it may concern,

  We apologize for any delay.

  The location Manager did receive and send us the photos of the damage that **************** Is concerned with.

  After reviewing the photos, we have found that the damage is not consistent with mounting and dismounting a tire and wheel assembly. Nor is the damage consistent with damage that occurs from a tire machine.  The damage is consistent with damage that occurs from the road.
  

  With this information, we will not be accepting responsibility for the damage.
  

  Thank you,

  *****************************
  Belle Tire Customer Support

  Customer response

  07/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Unless there are before and after pictures, there is absolutely no way you can state that this isnt your fault. I am not satisfied and am requesting the BBB intervene to help with mediating the issue. Remember, you also sold me 4 tires and only mounted two. I had to come back and you all couldnt believe that your guys would do something like that. Its poor business management, and you need to take responsibility. 
  
  Regards,
  
  *************************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have used this location (*****************************************************) for almost 13 years now. I have had 3 cars under their care. I have had more than 6 instances when I had to use the warranty on work done (brakes, tie rods, control arms, etc) due to the faulty work or parts. 14 days ago, I dropped off my vehicle to get the warranty done on the brakes and to pay for new headlights. They said there was a cyber attack and they have no way of verifying my records. I have moved and lost all records. *****, their store manager, has assured me repeatedly that there is no chance my records are permanently lost but that they're not honoring the warranty until their cyber attack is resolved. My car has been held hostage for 14 days for 700 dollars that I shouldn't have to pay since I just had this work done a couple months ago it feels like. ***** and their corporate customer service person have told me that they will refund me if/when they cyberattack is resolved but that I need to pay 700 to get my car when all but headlights are work under warranty. Their 2 year warranty has become costly stated the customer service person so cost containment has to be done, direct quote from their customer service person *****. I need my money back and compensation for having to pay for 14 days of car rentals.

  Business response

  06/20/2024

  To Whom it made Concern,

  We have spoken to ******************** regarding this issue. We are more then happy to warranty out any parts that under warranty. ******************** has been unable to provide any documentation showing that the brakes on his vehicle have been replace by us and are under warranty.

  Although we do keep records for internal use we are unable to access them currently to verify any brake work was completed. We have offer for ******************** to come in and pay the invoice for the brake work that was performed and once we can verify what is or is not under warranty we can reimburse ******************** accordingly. As of 6-20-24 at 8:10am ******************** has picked up his vehicle. 

  We do apologize to ******************** that at this time we cannot verify his warranty but once we can we will reimburse him for any warranty he has.

  Thank you.

  Customer response

  06/20/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  ***** has stated before that he will keep all records. Their cyberattack is not my problem. I do not need to provide any documentation as I have paid and see many thousands of dollars in transactions on two of my cards to Tireman. There is zero reason why the customer service person from corporate would use the phrase "cost containment" and the fact that my records were magically "stolen." I need to be compensated for needing to rent a car. I need to be compensated for paying for work twice. 
  
  Regards,
  
  *****************************

  Business response

  06/24/2024

  To whom it may concern,  

  The Tire Man System for customer records remains down. ********************** cannot verify what warranty coverage ******************** may have. However, we are willing to refund ******************** for his repairs with the understanding that we will have no further warranty obligation's for ************************ brakes. If this is acceptable to ********************, he may respond on this platform. We will not be reimbursing any rental fees. 

  Thank you.

  Customer response

  06/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please let me know if you need me to stop by to complete the refund. 

  Regards,

  *****************************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Belle tire offers an extended warranty on tires, but has refused appointments on 4 issues with installed tires because it's a "free" service even though it was paid for. The general manager claimed that they can't make an appointment or fix a tire as long as they have paying customers. However they will gladly take your money and schedule an appointment to install faulty tires.

  Business response

  06/07/2024

  To whom it may concern,

  We are sorry to hear that ************** has not been able to get an appointment for his tire problem.

  Our Southport Belle Tire location will be reaching out to ************** to set an appointment.  We need to inspect Mr. ****** tires to see what the problem is and what we can do to assist.
  

  Thank you,
  

  -***********************
  Belle Tire Customer Support

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Belle Tire in *********, IN to get a leaky tire checked to see if it needed repaired or replaced and turns out it needed replaced but when I has these tires installed when I made the appointment online I did pay for their warranty the tire protection plan incase a tire needs fixed or replaced but today they tell me we don't have any information under my phone number or my brothers or my mom's the only other numbers I would use for any services there. They tried to use high pressure sales tactics to get me to buy a $206 tire that I don't need to pay for since I have a warranty for the tires and it should be in their system since the only other belle tire location I've been too has been Columbus, IN and the columbus location has always honored the warranty which Greenwood conveniently couldn't find even though it should have been easy to find because I used my phone number last time. It's a disingenuous practice to lie to a customers face to try to sell a tire to replace a tire that needs replaced when the warranty should cover it and I feel they tried this tactic because it's a ****** and he recommended the $206 tire because I have a ****** and it also feels because I brought my young son and girlfriend with me and thought I was easy to take advantage of

  Business response

  05/24/2024

  To whom it may concern,
  

  We apologize that **************** had to go to a different location to have his tire covered under his road hazard protection.
  

  We have reviewed the concern with the location manager.  We will be making sure the salesman are trained on how to review purchase history correctly.
  

  We are sorry for any inconvenience this may have caused. Should the need arise again, we would be happy to honor his road hazard protection at our ********* location or any of our other locations as well.
  

  Thank you,
  

  -***********************
  Belle Tire Customer Support

• Initial Complaint

  03/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I arrived at my scheduled appointment on 3/14/2024 at the Belle Tire located at **********************************************************. I was on time for my appointment scheduled for 5:50 and made this appointment on 3/6/2024. The store did not have the tire I wanted in stock when ordered on 3/6/24 and they needed to be ordered. When I arrived at the store on 3/14/24 the young man informed me that they did not have the tires at the store. The two employees at the desk offered another tire which was not the brand I ordered and also not the same rating. I subsequently left the store with no tires and a total refund. My complaints are as follows. Why was I not contacted prior to arriving at the store so I didn't waste my time? Why was I offered a subpar product as replacement? Almost felt like a "bait and switch" situation. Why were the tires I ordered not at the store? Were my tires ever shipped to the store? Was the intentions to sell me a different tire all along? The remedy sought is being compensated for my wasted time and frustration.

  Business response

  03/18/2024

  To whom it may concern,
  
  We are sorry to hear of Mr. ******** experiences.
  
  ****************** requested and received a full refund of $707.34 on 3/14/24. The Store did offer to assist with the pricing given prior to giving ****************** his refund.
  
  We have discussed this with ****************** and have agreed to resell the tires to the customer for a discounted total of $608.78. The customer has a scheduled appointment on 3/21/24 @ 8am.
  
  If there is anything further we can assist ****************** with he can contact the store directly or he can reach out to us at 888-GO-BELLE(option 2 on the menu).
  
  Thank you,
  
  -*****************************
  Belle Tire Customer Support

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 02/23/2024 took my vehicle to the Michigan St location in SB, IN. Before handing over my keys I specifically told the employee at the counter I just needed the rear passenger tire replaced and once that was done can he please move the new tire to the front of the passenger side and not touch the driver side as I keep a detailed log on my vehicles maintenance and repairs, he said yes and would call when vehicle is done. The employee called a couple of hours later and at the time I reiterated what we spoke about at the counter and he reassured me no one touched the driver-side tires/rims but he did inform me I need some tie rod repairs done. Once I pick up my vehicle and got home not only did I notice the tire/rims on the driver's side had been rotated the tires had also been flipped. Since the business was already closed for the day I called the next day to speak with the employee to ask him why he lied and that he had multiple opportunities to rectify the situation and inform me that he would need to touch my driver-side tires but never did his excuse for touching my driver side tires was that it was for my safety, which we know is BS

  Business response

  02/27/2024

  To whom it may concern,
  
  We are aware of ***************** concerns and have reviewed them with the location Manager.
  On 2/23/2024, ************* Came into the location for one new tire. While the vehicle was in, the technician noticed the driver's front tires were mounted incorrectly.
  The tires are Directional tires and were mounted for the right side of the vehicle. This would cause water on the road to be ejected forward instead of backward, which could be a safety concern.
  The technician brought it to the salesman attention and they took the tires off and mounted them the correct way.
  
  After returning home, the customer called the store and inquired why the tires were flipped. The store explained the possible safety concerns and offered for the customer to come back into the store, and they would flip the tires back. The customer declined to bring the vehicle back in.
  
  We are sorry for any inconvenience this may have caused *************. Although it is not recommended we want to offer ************* to return to the store and have the tires flipped back to the way they were.
  
  Sincerely,
  -*****
  
  *********************
  Customer Support
  **********************  | ***********************************************************************;

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Approximately 6 months ago I went to Belle tires for a set of new tires. Upon inspection I was told I also needed rear brakes. I consented to the work being done. Work was done. Fast forward, about a month later I started getting tire pressure warnings. I returned to Belle tires and was told I needed a gauge or something. It was $89 I paid for it to be done. When they were finished they told me the tpms warning light was on and they couldnt get it to go off. It would go off after I drove it for awhile but everything was ok with the car and tires. The light eventually when off, but came back on. I called and they said I probably needed a gauge on another tire. Prior to getting tires from them Ive never had tire issues. Fast forward until last week, I get ready to leave home on a Sunday and my tire is flat. ( I work down the street from my house and normally walk to work so I dont do alot of driving nor do I drive everyday). Anyway that Sunday, my tire was very low. I put air in it at a close by gas station and came back home Belle was closed that day. The very next day, Monday, I realize the tired is almost flat. I put more air in it and drive to Belle tires. At that point they tell me, Your tire is damages from being driven on whole flat. Its your fault and you have to buy a new tire. How do they know this wasnt a faulty tire? Id been having issue ever since I left there. After calling corporate they called back and said they could give me a tire at cost. Well at that point I had already purchased another tire. This was handled badly. They arent will to take any responsibility. Why did my tire go flat in the first place. There was no bail or puncture in it.

  Business response

  02/26/2024

  To whom it may concern, 

  We are aware of ********************************** concerns and have reviewed them with the location Manager. The tires were installed on 8/23/2023. On 11/27/2023 ****************************** did return to our *****, ******** location because her tire light was on, indicating a problem with the two rear tires. The vehicle had a dead battery in one of the rear sensors, and the sensor was replaced. The life expectancy of the original factory batteries for the Tire Pressure Monitors is approximately 10yrs. This was not an issue with the rear tires. 

  On 2/19/2024, ****************************** returned to the location that she purchased the tires from in *********** ********. She had a low/flat tire on the passenger front. They tire was unrepairable due to sidewall damage from driving on it with low air pressure. This is not a defect in the tire. We have offered to replace the tire at our cost and waive any installation charges. However, ****************************** has refused our offer. The warranty coverage she has is for workmanship and material defect. The damage to the tire is caused from the road and cannot be submitted to the manufacturer. 

  We are sorry that we cannot reach an amicable resolution, and we are sorry that ****************************** has experienced an issue with the ** tire. Our offer will remain and we hope ****************************** will realize that this is a very fair offer. 

  Sincerely, 

  -*********; 

  ***********************
  Belle Tire  |  ******************************************** Floor.
  **********, **  48075

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in for a tire, rotation and wheel balance to include wheel alignment. When I got back in my vehicle, my tire pressure monitoring system, said that it needs serviced, and the light was flashing, which indicates a problem from my past experience of working at a dealership. The business said that all of a sudden two of my tire pressure sensors would need replaced and by removing the wheels and tires. It caused the batteries to die in the sensors. The shop wants to charge me $156 to fix the problem which includes replacing two tire pressure sensors that were never bad in the first place upon arrival to the shop. I left the vehicle there as I feel like the shop is responsible to fix it as there was not an issue with the vehicle when it came into the shop. I have tried multiple times to reach customer service and no one answers and no one returns my call when I leave a message.

  Business response

  02/16/2024

  To whom it may concern,

  We are aware of **************** concerns and have reviewed them with our store location Management. We apologize for **************** experience. Based on my understanding the store location was able to reset **************** Tire Pressure Monitors. It is possible that the batteries in the sensors are weak, which can lead to reprograming difficulty and was likely why the sensors were recommended.

  However, had the **** light been on prior to service, it's our obligation to note and discuss with the customer. When the Tires are rotated, on this vehicle, it requires a reset to learn the new tire position (Left Front, Right Front. Etc. ). There is nothing procedural in this process that would cause physical harm to the sensor. 

  We do apologize again to ************, and thank him for allowing us to address his concerns. In light of the trouble this caused ************, we are going to issue a refund for the services performed. I will have a check drafted and mailed to the address on file. 

   

  Thank you,

  -*********; 

  ***********************
  Belle Tire  |  ***************************************************************************; 48101

• Initial Complaint

  02/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/18/2024 i took my car to Belle Tire in ***************, ** for a wheel alignment. I was told that i needed $526.45 in front end repairs (control arm w/ball joint) before they could do the alignment. I was skeptical because i had had the exact same repair less than ****** miles ago. I took the car to an independent mechanic who certified that, in fact, no such repairs were needed. I then took my car to another third party who aligned the wheels and confirmed that no front end repairs were needed. Belle Tire tried, unsuccessfully, to rip me off. After i filed a complaint with Belle Tire, they contacted me and there solution was for me to bring the car in so that they could examine the front end and if necessary reprimand the mechanic. In other words, waste more of my time with these crooks and receive zero satisfaction.

  Business response

  02/07/2024

  To whom it may concern,
  
  We are aware of ******************** concerns and our store location did reach out to assist. We did request or ask that he bring the vehicle back to verify the claims. However, he has refused.
  
  ****************** did bring his vehicle in for general maintenance on 12/8/2023. At that time, the vehicle was inspected for alignment and we found and wrote an estimate for rear upper controls arms. ****************** returned to the store location on 1/18/2024 to have an alignment performed on the same vehicle after having New Parts installed elsewhere. It was at this time ************** discovered and recommend the ** Lower Ball joint was worn. In order to perform the alignment, this part should be replaced.
  
  It would have been far more profitable for ************** to just align the vehicle and be compensated for it, verses writing a fraudulent estimate for free and receive no compensation and receive nothing for his time.However, the possibility does exist that we made a mistake that is what humans do. If we have we apologize to ******************.
  
  We will comply with his request for no further communication.
  
  Sincerely,
  
  -*********;
  
  ***********************
  Belle Tire  |  **********************************************************************************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On Jan 8th ****, I took my car in to belle tire in **************. I had an appointment at 5:30 pm but they ended up taking it earlier in the day around noon. I told them I had just wanted my front 2 tires replaced for about $330 and I got the tires before and scheduled the appointment, never had any issues with a belle tire before. Took my car in they said theyd give me a call when it was done, called about an hour later and said my tie rods were getting loose and I needed to replace them, I asked for how much they said about $660. So at this point $1,000 repair for what I wanted was 2 new tires. Anyways I was okay with it and just said go ahead. They called me around 3:45 pm told me my car was done, I went into the shop around 4:30 pm and I said I was here to pick up my car, they got the keys said here you go, I paid them the $1,000 and walked to my car. Right when me and my mother saw my car parked we knew something was weird, diagonal in the parking space with the tires not turned back straight, got in, tried to back out but couldnt move my wheel, power steering was broke. When I went back into the shop the mechanic knew right away what was the issue, never once did he tell me anything about it. After about 2 hours of sitting after I kindly asked the guy how long it was going to take because my mother was watching my sisters 2 year old, he went out into the car and literally stood by the passenger side door for 15 minutes and just talked to the mechanic. I sat back outside, went to get some food, came back, and by the time I got back the mechanic was walking in with my keys. Came inside for him to tell me we didnt mess it up, were not fixing it, and you have to take it to a dealer and pay them to fix it now. So my thought of a $300 transaction is now a $1,000 transaction and I am out of a car now. All I want is my money back or the car to be fixed, called, emailed support, no response for a week. Cant believe this it how it is now. Terrible employees.

  Business response

  01/22/2024

  To whom it may concern, 

  We are aware of ******************** concerns. He was advised at the store location on the day of service that he may have an issue with the Steering Angle Sensor. He was advised to have the vehicle inspected at the dealer. If the dealer provides documentation that we had damaged the component or have done something wrong, we will review and address it. Our Corporate Customer Support Team did reach out to **************** on 1/19/2023. ************** left him a voice mail message at 9:07 am. EST. requesting a call back so he may assist **************** in resolving his concerns. We encourage him to return Mr. ****** call. 

   

  Sincerely, 

  -*********;

  
  ***********************
  Belle Tire  |  ***************************************************************************; 48101

   

  Customer response

  01/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  I have not received any calls or messages from anyone from belle. I have been in *********** so maybe the call just did not come in, but I have nothing on my phone. I am back in ******* now, the number to reach is ************.
  Regards,
  
  *************************

  Customer response

  01/22/2024

  Also I was never once advised about my steering wheel sensor and I have 2 witnesses and they can look at the camera footage if they want. I also have receipts and work orders and none of it ever says anything about the sensors.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩