ComplaintsforStellantis

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2022 Jeep 4xE on November 22nd, 2022. On August 8th, 2023 I had to have the vehicle towed into the shop because the battery was completely dead. The car was in the shop multiple days while they tried to identify and fix the issue. On June 10th, 2024 the battery again died and had to be towed into the shop. This time the dealership had to completely replace the battery. Then again on July 8th, 2024, the battery died for a 3rd time. Once again the vehicle had to be towed to the dealership. Each time the battery was dead, I attempted to jump start it but that would not start the car. The vehicle has now been in the shop for over 2 weeks now. I filed a complaint with Jeep ************** ********************** has denied the claim and gave no reason for it. They sent me a call center in ***** to tell me the claim was denied and provided no rationale as to why, or what the next steps would be. The dealership said they cannot do anything because of how much negative equity is on the vehicle. Apparently, the whole market knows these vehicles are terrible because I bought the vehicle in 2022 for $65,000 and current trade in value is $32,000 so they can't help me.

  Customer response

  07/22/2024

  The *** for the vehicle is *****************

  Business response

  07/22/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 22025194 
   
  Our File: 90617719 
   
  Thank you for forwarding the complaint from *****************************. According to our records case ********is in review with a case manager.  
  I noted the case that customer would like an update. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Best Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  My vehicle qualifies for full reimbursement under the lemon law. Jeep keeps trying to fix the vehicle. I don't want the vehicle to keep being fixed. I am not able to depend on the vehicle to get to and from work. I want Jeep to buy back my vehicle and pay off the existing loan for the vehicle. 
  
  Regards,
  
  *****************************

  Business response

  07/23/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 22025194 
   
  Our File: 90622892 
   
  Thank you for forwarding the complaint from *****************************.  
  I have sent a note to the case manager to contact the customer to discuss his concern so that we can have a resolution. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Best Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/23/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  They continue to have a remote call center in ***** call me that has no ability or authority to fix the problem. They simply tell me that my claim is denied and they will cover my uber bills. What about all the missed appointments with clients because my car wouldn't start, or the days I had to miss from work. I need to speak with someone who has the authority to buy back my vehicle per the lemon law. I do not want to take legal action, but my hand is going to be forced if someone from ******* can't call me that has authority to discuss the buy back process.
  
  Regards,
  
  *****************************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2014 Dodge Ram ABS (Anti-Lock Braking System) module malfunction. The vehicle has a ********************* Warranty. Vehicle taken to Tomball Dodge, ***************** where it is currently located. They advised that they did not have a fix, but that engineering was testing a fix which was scheduled to be completed July 17, 2024. They also advised that a loaner or rental vehicle was not available. *********** stated that I could drive the vehicle, but it would not be safe to do so. Suggested I contact ***'s *************************** for assistance with a rental vehicle.Customer Care assigned a case number ******** and a Case Mgr. I also spoke with several departments and was told that while the repair would be covered, they would not authorize and pay for a loaner or rental until such time as the part was available. On July 18, 2024, I was advised that the testing deadline had been extended to August 23, 2024. They could not give assurances that this date too, would not be extended.Due to ***'s uncertainly as to when the part would be available, it was evident that they were uncomfortable with the amount of time a rental may be required. This could be for several months to a year or more, which could prove quite costly. At this time, my vehicle value is diminished. I cannot trade it, I cannot sell it, I cannot drive it and do not know when I can. In the meantime, I must find other sources of transportation, and at my expense. While *** has warranted the part, they have expressed to me that there is nothing else they can do to help.Asking that Ram authorize a rental or loaner vehicle until my vehicle is repaired or purchase my vehicle so I can buy a new one.

  Business response

  07/22/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 22023129 
   
  Our File: 90612646 
   
  Thank you for forwarding the complaint from *****************. According to our records case no open or closed cases for this customer. 
  Rentals are an out of pocket expense. Once the customer has a signed contract for the rental, they can then call US ************* and ask for a rental reimbursement case to be created. 
  Rental reimbursement is not guaranteed. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Best Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis ************* 

  Customer response

  07/23/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Thank you for reaching out to the company on my behalf.However, the companys response is neither responsive nor instructive. My issue dealt with a warranty obligation to repair or replace the vehicle, with vehicle rental as an interim solution.

  First, the company states that there is no active or close case for my complaint. ******** care assigned case number ******** to this issue. Therefore, I do not understand why their records do not reflect this case number.

  Second, the company did not address my principal issue which relates to the repair of my vehicle. There was no indication if or when the vehicle would be repaired. Since they chose not to address this critical matter, their reply translates into no response.

  Third, the company reply was not instructive.  It is understood that the warranty implies a level of reasonableness of both time and quality of repair. The company is in control of the issue, facts, and solution. Yet, their suggestion places the burden on the customer to deal with the inconvenience and indeed the expense for an uncertain period.

  Finally, their reply was noncommittal. They stated that rentals are an out-of-pocket expense. Their suggestion was that I contract for a vehicle rental, and the company may reimburse for the rental at their option. This statement clearly implies to me that rental reimbursement is highly unlikely. Therefore, the customer is to contract for a vehicle rental for an uncertain period, and at the customers expense with no assurance for reimbursement. 

  Given the uncertainty as to the nature and timing of any repair,the company did not address my immediate and perhaps more reasonable option relating to the purchase of the vehicle in an operative condition. As stated in my complaint, my vehicle in its current condition is of diminished value since I cannot sell, trade or use the vehicle. 
  
  Regards,
  
  *****************

  Business response

  07/24/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 22023129 
   
  Our File: 90631789 
   
  Thank you for forwarding the complaint from *****************. According to our records case ******** on July 18, 2024 the case manager spoke with the customer. 
  The customer was advised to contact the case manager on July 22, 2024 and the case manager would know then if they could authorize rental for the customer. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Best Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  Thank you for reaching out to the company on my behalf.However, the companys response is neither responsive nor instructive. My issue dealt with a warranty obligation to repair or replace the vehicle, with vehicle rental as an interim solution.
  First, the company states that there is no active or close case for my complaint. ******** care assigned case number ******** to this issue. To this end, I do not understand that their records do not reflect this case number.
  Second, the company did not address my principal issue which relates to the repair of my vehicle. There was no indication if or when the vehicle would be repaired. Since they chose not to address this critical matter, their reply translates into no response.
  Third, the company reply was not instructive.  It is understood that the warranty implies a level of reasonableness of both time and quality of repair. The company is in control of the issue, facts, and solution. Yet, their suggestion places the burden on the customer to deal with the inconvenience and indeed the expense for an uncertain period.
  Finally, their reply was noncommittal. They stated that rentals are an out-of-pocket expense. Their suggestion was that I contract for a vehicle rental, and the company may reimburse for the rental but not guaranteed. This statement clearly implies to me that rental reimbursement is highly unlikely. Therefore, the customer is to contract for a vehicle rental for an uncertain period, and at the customers expense with no assurance for reimbursement. This indeed is no response.
  Given the uncertainty as to the nature and timing of any repair,the company did not address my immediate and perhaps more reasonable option relating to the purchase of the vehicle in operative condition. As stated in my complaint, my vehicle in its current condition is of diminished value since I cannot sell, trade or use the vehicle.  While the company has a reasonable time to respond, the value and usefulness of my vehicle continue to decline. 

  Regards,
  
  *****************

  Business response

  07/24/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   **********, MI 48076-4163  
  BBB case N0 22023129 
   
  Our File: 90636855 
   
   
  Thank you for forwarding the complaint from *****************. According to our records case ******** on July 18, 2024 the case manager spoke with the customer.  
   
  The customer was advised to contact the case manager on July 22, 2024 and the case manager would know then if they could authorize rental for the customer.  
    
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  ********; 
    
  T0103P4  
    
  Stellantis Customer Care   

  Customer response

  07/26/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

   

  Thank you for forwarding the companys most recent response.Unfortunately, the Company is not making any reasonable efforts to assist with this issue. On July 18, I followed up with the dealer to ascertain if a part was available. The dealer advised that the engineering study had been extended from July 17th to August 21st. I called the case manager, and she confirmed that the date had been extended.  She advised that when the part was available and on order, she could possibly expedite the delivery, and perhaps arrange for a loaned vehicle at that time. No hope was provided as to when this might occur.  It should be noted also that in my vehicles current state it will not pass a safety inspection. My concern remains that if the vehicle cannot be repaired, the company could provide some assistance with a replacement.
  
  Regards,
  
  *****************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The paint has started flaking off of my 2017 Ram 1500 truck. The vehicle is out of warranty but this is clearly a result of a defective paint process where the paint/primer did not adhere to the metal properly.

  Business response

  07/19/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 22010865 
   
  Our File: 90600024 
   
  Thank you for forwarding the complaint from ***********************. According to our records case ******** on July 18, 2024, the customer spoke with the case manager. 
  The customer was advised that he does not meet the parameters for good will. 
  This will be an out of pocket expense as the warranty has expired and there is no service contract on this vehicle. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Beat Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/19/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The business should own up to their responsibility for poor workmanship.
  
  Regards,
  
  ***********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went Greenway Dodge ******* Jeep about a year ago because of a warning that my ABS, trailer brake, and traction control were not functioning. After a month or so they replaced a module and the issue was resolved or so I thought. Fast forward to a little over a month ago and I had the same warning. I bought my truck back in and they said I need another module I advised them at that time I had a camping trip at the end of July and I of course could not tow my trailer without trailer brakes. A month after I brought my truck in I'm now being told the part is on back order and they have no clue when it will be available. Checking on forums this is a very widespread issue if it shouldn't already be it is very close to what should be a recall. I contacted stellaris and opened case last Wednesday. I was told I would be contacted by a case manager within 1 - 2 business days. I was not contacted Friday so I chatted back in and was told I would be contacted Monday. I was not contacted today so I called and spoke to a person who should not work in customer service, *****. In ********************* said it was at the discretion of the case manager as to when I will be contacted. I asked for his manager and was told they were not available, when I offered to wait he said they would not be available any time today. I asked for their name and was told he could not tell me. I asked for my case managers name and once again was told he could not tell me. ....and this was all per "company policy" all Stellaris wants to do is give me the run around for an issue which started over a year ago. On a side note if I don't have my truck fixed by July 27th this issue will cost me an additional $300 a day for a cabin over using my travel trailer or almost $2000 because ********* didn't do anything to resolve my issue.Another side note I was advised that these parts are in stock Greenway is 3 right now in their parts department and Stellaris has them available for shipping.

  Business response

  07/16/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21993625 
   
  Our File: 90572143 
   
  Thank you for forwarding the complaint from *************************. According to our records case ******** the case manager sent an email to the customer. 
  Hello ***********************, 
   
  This is Daijah from RAM Customer Care. I am the assigned case manager for case ********. I will be calling you at (407) 314-9327, or emailing you at ******************** 
  My office hours are from 9:30am-6:00pm M-F.  
  Please feel free to call me at the number below, or respond to this email to email me. 
   
  I am gathering information pertaining to your case.  
   
  Thank You 
  Daijah 
  *************************** 
  Jeep - Chrysler - Dodge - Ram 
  Customer Care Case Management 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
   
  Beat Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  The company didn't provide any information or details of solution they just said they would email me and what they emailed me was the same info they left here.

  They provided no details of what steps are being taken to resolve my issue. 

  Some info on how they were going to help resolve my issue was expected though not provided.
  
  Regards,
  
  ***********************

  Business response

  07/18/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21993625 
   
  Our File: 90597231 
   
  Thank you for forwarding the complaint from ***********************. According to our records case 90539579 on July 17, 2024, the customer spoke with the case manager. 
  The customer was advised that ABS modules have been on and off of engineering review since 2023. 
   
  Advised we have part info and we have sent it up to our parts expediting team who gives weekly part updates. 
   
  Advised first part update will be Friday and every Friday after that until the part arrives. 
   
  Advised as of now there is no ETA  
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Beat Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We got warranty work done and now the work needs to be fixed again. (Paint Bubbling) They now wont stand behind the work that was insufficiently fixed. I am only asking to fix what was under warranty to begin with. We have a claim number if needed.Thank You

  Business response

  07/16/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21993027 
   
  Our File: 90571961 
   
  Thank you for forwarding the complaint from *************************. According to our records case ******** on July 10, 2024 the customer was advised by the case manager that we can help with 40% of the repair. The case manager told that he spoke to service manager and he mentioned that it's not the same repair.  
  The Customer said he will contact the consumer affairs. The case manager told the customer he is closing the case and once the legal case is opened they will help you with assistance.  
  The customer said case should not be closed. the case manager told the customer if there is no activity in the case we cannot keep the case open. 
  The case manager told the customer he will update this week. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
   
  Beat Regard, 
   
  Jen 
   
   
  T0103P4 
   
   
  Stellantis Customer Care 

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a charger I bought brand new in February 2021. The car has been problematic since the day I bought the car. I have had problems with the transmission to where I had to take it to the repair facility at 5000 miles. ***** there for a month they changed my transmission and starter trying to fix my car. The car makes a hard not normal noise when it cranks up and down shifts hard when slowing down. The car has been in the shop 6 times trying to fix the issue still with no success.When the car goes into the repair facility they continue to state the car is fixed. However the repair orders show every time I take it back the problem still exist. Further every time I take it to the repair facility it's stated to me that they spoke with dodges corporate office and they are informing them on what to say to me. The documents contain a false narrative because the problem is there and have gotten worse. Under the lemon law this would meet the criteria or elements for this car. I am just asking for the law to be applied and dodge to honor there product.

  Business response

  07/15/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21988275 
   
  Our File: 90564987 
   
  Thank you for forwarding the complaint from *************************. According to our records case ********, is with our legal que. 
  I have sent a note to the team asking for an update. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
   
  Beat Regard, 
   
  Jen 
   
   
  T0103P4 
   
   
  Stellantis Customer Care 

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since purchasing a New 2023 Jeep Wrangler 4xe, I have experienced 5 vehicle shut downs in traffic. Currently my Jeep is just sitting on a dealership back lot collecting dust (its been out of service again for 4 more weeks). They have not fixed its problems in 8 dealer visits. Im requesting Jeep replace my vehicle with the non-hybrid version so I can use it.

  Business response

  07/15/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21984759 
   
  Our File: 90564845 
   
  Thank you for forwarding the complaint from ***********************. According to our records case ********, on July 12, 2024 the customer received the following email: 
  Hello ***************!!!  
   
  I hope you are doing well!  
  I have checked in with service advisor *** and he says that STAR is requesting more tests and trying different things right now.  
   
  I have been informed that the check for rental is on the way to you. When you need another week reimbursed, please let me know and provide the documents  
   
  I will follow-up with you later next week  
   
  ****** ||| CRT Specialist     
  Stellantis Customer Retention Team Specialist    
  ************** ||| OPTION 2||| EXT: 5078  
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
   
  Beat Regard, 
   
  Jen 
   
   
  T0103P4 
   
   
  Stellantis Customer Care 

  Customer response

  07/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  I need my Wrangler now. Please replace this Lemon with a gas version Wrangler that works. It has been out of service for 40 days since new. It now has ***** miles and is sitting in a dealer back lot collecting dust. If I dont hear from Stellantis by 7/19/2023 I will be forced to contact a Lemon law attorney and start Lemon Law proceedings.
  
  Regards,
  
  ***********************

  Business response

  07/17/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21984759 
   
  Our File: 90585481 
   
  Thank you for forwarding the complaint from ***********************. According to our records case ******** the case manager is working with the dealer to have the vehicle repaired. 
  I have sent a note to the case manager to reach out to the customer with an update. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
   
  Beat Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  My vehicle was purchased new and after 500 miles, it shutdown in traffic causing a dangerous situation. Since then it has shutdown 4 times and is sitting on the dealer lot broke down and unusable. They say it should be fixed by September. That will be 73 days to repair. I want a new vehicle (gas version) because it is obvious that this car is a lemon and will never be reliable.
  Regards,
  
  ***********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am seeking reimbursement for the recall campaign 19A for my 2020 Jeep Gladiator.Case #********

  Business response

  07/15/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   **********, MI 48076-4163  
  BBB case N0 21981419 
   
  Our File: 90564761 
   
  Thank you for forwarding the complaint from *************************. According to our records case ********, is with a case manager. 
  I have asked the case manager to update the customer. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
   
  Beat Regard, 
   
  Jen 
   
   
  T0103P4 
   
   
  Stellantis Customer Care 

  Customer response

  07/17/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Good morning, I am rejecting this response because the case is still unresolved.  The case manager also can not address myself by the correct name.  The case manager is calling me by a completely different name which makes me loose confidence in the ability to resolve this.  I have provided more than enough information for the case manager as the evidence.  In addition, I have provided the shop owner's personal cell phone number.  I would like to remind you this is an active recall (19A) against my vehicle in which Jeep has been found negligent in their duties and which my local dealerships have REFUSED to preform the work.
  
  Regards,
  
  *************************

  Business response

  07/17/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21981419 
   
  Our File: 90586143 
   
  Thank you for forwarding the complaint from *************************. According to our records case ******** the case manager emailed the customer today July 17, 2024. 
  Following a comprehensive examination of the provided document, we kindly request you to reach out to the repair facility and request for a new copy of repair order with VIN# and mileage during the repair date. 
   
  We have called the repair facility to verify the mentioned details but they are unable to provide the details. Without those details, we can't continue to process your request for possible reimbursement. 
  I advise the customer to gather this information as the case manager has suspended the case for 7 days, after the 7 days the case will close . 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
   
  Beat Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  
  Good afternoon, I reject this response as I have provided the sufficient documentation and provided both VIN and millage.  In addition, I have updated the case manager with the shop's owner's personal cell phone number.  I am seeking a response back from the case manager for confirmation.

  
  Regards,
  
  *************************

  Business response

  07/19/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21981419 
   
  Our File: 90600333 
   
  Thank you for forwarding the complaint from *************************. According to our records case ******** I do not see any attachments for the *** number or the mileage. 
  I do advise the customer to take pictures of both and send them in on his case. 
  I have sent a note to the case manager asking them to reach out to the customer with an update. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Beat Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/19/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have previously sent a photo (jpeg) of the nillage at the time of service.  Would you like a photo of the *** on my vehicle?  Is that what you are asking for?
  
  Regards,
  
  *************************

  Business response

  07/19/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
   ********************-4163  
  BBB case N0 21981419 
   
  Our File: 90604300 
   
  Thank you for forwarding the complaint from *************************. According to our records case ******** the case manager sent an email on July 17, 2024 requesting  you to reach out to the repair facility and request for a new copy of repair order with VIN# and mileage during the repair date. 
   
  We have called the repair facility to verify the mentioned details but they are unable to provide the details. Without those details, we can't continue to process your request for possible reimbursement. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Beat Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 

  Customer response

  07/19/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Like previously stated, I responded to the case manager to update them with the required information and forwarded the owner's (of the shop) personal cell phone number.
  
  Regards,
  
  *************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MY 2022 RAM HAS BEEN IN FOR REPAIRS FOR ROUGHLY A MONTH NOW, FCA HAS SAID THAT PARTS ARE UNAVAILABLE INDEFINITELY, HOWEVER I CAN PURCHASE PARTS OUT OF POCKET FROM OTHER SOURCES IF I WANT TO PAY FOR ALL OF THE REPAIRS MYSELF RATHER THAN UTILIZING THE WARRANTY THAT I BOUGHT. IN ADDITON THE DEALERSHIP IN WHICH MY TRUCK IS BEING HELD HOSTAGE GSVE ME A RENTAL AT NO COST,HOWEVER, RECENTLY RETRACTED AND SAID THAT I WILL HAVE TO PAY FOR IT BECASE MY WARRANTY ONLY COVERS 5 DAYS OF RENTAL COST EVEN THOUGH THE EXTENDED TIME IS DUE TO FCA'S INABILITY TO FULFILL THEIR RESPOSIBILITY BY PROVIDING THE NECESSARY PARTS FOR MY REPAIRS.

  Business response

  07/12/2024

  Better Business Bureau of ******* & ****************
  *********************************************************** 100  
   ********************-4163
  BBB case N0 21979041
  
  Our File: 90557251
  
  Thank you for forwarding the complaint from ***********************. According to our records case ******** on July 11, 2024 the case manager advised the customer that under the service contract the customer is provided rental for 5 days, any additional rental fees are out of pocket.
  Case ******** the case manager is working with the supplier and dealer to try to expedite the parts for repair. At this time there is no ETA.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  
  Beat Regard,
  
  ***
  
  
  T0103P4
  
  
  Stellantis *************

  Customer response

  07/12/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***********************

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been trying to get a response from the customer complaint service and been waiting over 2 weeks. Our 2021 Dodge Durango is mis-firing on the right side. We've been keeping up on the maintenance of the vehicle and find no reason for the problem other than factory defect as the vehicle is not even 4 years old with less the ******* miles on it. The only response we get is the person who deals with this is out of the office! Then find someone else! We are making payments on a second DODGE vehicle that is now sitting with no help from DODGE on factory defects! Our 2017 RAM sat for 4 MONTHS before they fixed it and it cost us THOUSANDS only to have them a year later have a recall that we still have not been refunded on!!!TWO VEHICLES WITH THE SAME COMPANY AND I'M DONE WAITING! We've paid THOUSANDS for these two vehicles and I will NEVER buy or recommend a Chrysler again if they don't stand by there product.

  Customer response

  07/08/2024

  Vin# *****************

  Business response

  07/08/2024

  Better Business Bureau of ******* & ****************
  *********************************************************** 100  
   ********************-4163
  BBB case N0:21949409
  
  Our File: 90518557
  
  Thank you for forwarding the complaint from *******************. According to our records I was unable to locate the customer in our system.
  I ask that the customer provide a case number or a VIN number for me to search to find any information on his concerns with this vehicle.
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  
  Beat Regard,
  
  ***
  
  
  T0103P4
  
  
  Stellantis *************

  Customer response

  07/08/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  I will not accept any offer that does not include the full amount for the repairs to be paid by the company. Regardless of warranties, this issue is a factory defect and should be paid in FULL by Chrysler. *****************

  Regards,
  
  *******************

  Business response

  07/09/2024

  Better Business Bureau of ******* & ****************
  *********************************************************** 100  
   ********************-4163
  BBB case N0:21949409
  
  Our File: 90524180
  
  Thank you for forwarding the complaint from *******************. According to our records case ******** is with a case manager.
  The case manager is in contact with the dealership, he is waiting for a quote on the replacement engine.
  The case manager will reach out to the customer to update them when he has the quote.
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
  
  
  Beat Regard,
  
  ***
  
  
  T0103P4
  
  
  Stellantis *************

  Customer response

  07/09/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Again, we believe the engine with or without WARRANTY is to be replaced by the company that sells them. This issue should not be happening at this point in the engine life, per Chrysler mechanics, and CHRYSLER should replace it for free to us. This is the cost of producing and selling a defective part.
  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩