Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Kellanova has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Kellanova

              1 Kellogg Sq Battle Creek, MI 49017-3534

            • Kellanova

              PO Box 3599 Battle Creek, MI 49016-3599

            • Kellanova

              Post Office Box CAMB Battle Creek, MI 49016-1986

            Business ProfileKellanova

            Cereal
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Kellogg Sq

            Battle Creek, MI 49017-3534

            Get Directions
            Visit Website
            (269) 961-2000

            Customer Reviews

            1.17/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            61 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers the manufacturing and production of cereal, snacks and frozen foods.

            Business Details

            This is a multi-location business.

            Find a Location

            Kellanova has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Kellanova

                1 Kellogg Sq Battle Creek, MI 49017-3534

              • Kellanova

                PO Box 3599 Battle Creek, MI 49016-3599

              • Kellanova

                Post Office Box CAMB Battle Creek, MI 49016-1986

              Headquarters
              1 Kellogg Sq, Battle Creek, MI 49017-3534
              BBB File Opened:
              7/1/1990
              Years in Business:
              118
              Business Started:
              1/1/1906
              Business Incorporated:
              12/21/1922
              Type of Entity:
              Corporation
              Contact Information

              Customer Contact

              • Mr. Brad Davidson, Senior Vice President
              • Consumer Affairs, Customer Service Representative
              • Mr. Paul Norman, Senior Vice President
              • Mr. Ron Dissinger, CFO
              • Mr. Gary Pilnick, Senior Vice President
              • Steve Cahillane, CEO
              Read More Business Details and See Alerts

              Customer Complaints

              61 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchase 3 cans of pringles, my son really loves them. My son notices on the cans, there is a promo for free 350 mine coins for Minecraft. So for my son, I submitted the required paperwork and filled out the form to get the mine coins for all three cans, We should have recived in 72 hours 1050 coins. I followed it the instructions to a tee.I got an email the first time I submitted, stating that the receipt was not unreadable. Not sure how that would happen it was a very clear picture, that their system captured perfectly. So I submitted the second time, for all three cans. And like clock work, I get an email saying the same thing.After doing a little research, It seems that this is a scam by this company, and very rarely do Kellanova pay out the promotions. We like the product (not sure if I will be purchasing this product again due to this issue), but when a company runs a promotion and the consumer follows the required steps, then the company should pay out the promotion. My son is 8 years old and it ***** trying to explain why this company is making it very difficult get the promo reward.
              Read More
              Read 60 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kyle D

              08/06/2024

              Attempting to collect Minecoins from a product they have advertised as having them available and the kids want for their game. I have taken a picture of the receipt itself (the receipt can't be read because it is too large to fit in with a close up of the image). I attempted to take a picture of the product next to the receipt (they don't take pictures of the products themselves with or without receipt next to it as proof). I attempted a zoomed in of the product purchased (they won't take partial receipt images as proof as it isn't a complete receipt). Last ditch effort, I take multiple images of the receipt down the length of it from top to bottom then piece the receipt together so that it can be readable, and complete receipt (They denied it as being a valid receipt). This is nothing more than a scam at this point since they won't take any form of image of the receipt as proof of purchase and part with the minecoins code for my kids. Will not be purchasing another of their products. They are full of garbage chemicals anyway.

              Kellanova Response

              08/07/2024

              Thank you for sharing this consumer report with Kellanova. We are looking into this matter and will reach out to the consumer. If there are further questions, our consumer response team can be reached at 1-877-453-5837.
              Read 11 More Customer Reviews

              Local BBB

              BBB in Western Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.