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Find a Location

Omni Community Credit Union has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Omni Community Credit Union

      3141 Capital Ave SW Battle Creek, MI 49015-4107

      BBB Accredited Business
    • Omni Community Credit Union

      1609 E Cork St Kalamazoo, MI 49001-5027

      BBB Accredited Business
    • Omni Community Credit Union

      6622 W Main St Kalamazoo, MI 49009-3962

      BBB Accredited Business
    • Omni Community Credit Union

      4150 W Dickman Rd Springfield, MI 49037-7552

      BBB Accredited Business
    • Omni Community Credit Union

      220 Roosevelt Ave E Battle Creek, MI 49037-2829

      BBB Accredited Business

    Business ProfileforOmni Community Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/16/2008

    Years in Business: 73

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Omni Community Credit Union states they offer a credit union

    Business Details

    This is a multi-location business.

    Find a Location

    Omni Community Credit Union has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Omni Community Credit Union

        3141 Capital Ave SW Battle Creek, MI 49015-4107

        BBB Accredited Business
      • Omni Community Credit Union

        1609 E Cork St Kalamazoo, MI 49001-5027

        BBB Accredited Business
      • Omni Community Credit Union

        6622 W Main St Kalamazoo, MI 49009-3962

        BBB Accredited Business
      • Omni Community Credit Union

        4150 W Dickman Rd Springfield, MI 49037-7552

        BBB Accredited Business
      • Omni Community Credit Union

        220 Roosevelt Ave E Battle Creek, MI 49037-2829

        BBB Accredited Business
      Location of This Business
      3141 Capital Ave SW, Battle Creek, MI 49015-4107
      BBB File Opened:
      7/16/1997
      Years in Business:
      73
      Business Started:
      1/1/1951
      Business Incorporated:
      1/1/1951
      Accredited Since:
      12/16/2008
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      9:00 AM - 12:00 PM
      Su:
      Closed
      Contact Information

      Principal

      • Mr. Mark Cramer, CEO

      Customer Contact

      • Ms. Debi Southworth, Chief Financial Officer
      • Mr. Mark Cramer, CEO
      • Mr. Chris Overbeek, Chief Marketing Officer
      Additional Contact Information

      Fax Numbers

      • (269) 441-1457
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/19/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I called to make a payment on a credit card thurs evening 11/18/21. when you call after hrs it says any payments maid will be deducted the following business day. I made my payment, knowing my check from work is in my account every Friday morning at 3am when I check. this payment that would be taken out on Friday because I paid after hrs on Thurs, showed as pending and still showed pending Friday at 3pm. my check showed pending on thuraday morning. after checking my account Friday morning, I had an overdraft fee of $29. I called to see why and was told because of the pending charge that is still pending Friday. I explained my confusion as if you take a pending charge out if my account, why doesn't a pending check go into my account? so here we have a $1,500 pending check in my account, that doesn't matter and a $699 pending payment going out the following business day, that was taken out of my account by the bank and put aside, pverdrsfting my account by $22, and charging me a $29 overdraft fee, even thought that $699 payment has still not been made or taken out by the credit card company on Friday when my pending check has cleared my account! so my money that the bank decided to "put aside" for this payment, all the while seeing my pending paycheck, was unavailable to me and there's nothing they would do about it other than say dont make a payment until you have the money. I knew 100% for sure what my check was going to be and that it's always there before 3am on friday, and I know when I made that payment after hrs, that it wouldn't be deducted until until following business day (Friday). 16 years I have been with this bank and this is the kind of great service they provide! if it was something I paid for and didnt/wouldn't have the money, I would understand, but when it's a pending charge, that charge doesn't hit my account until that company takes it out, just like my check doesn't hit my account until the bank accepts the pending deposit!
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Reggie R.

      1 star

      02/27/2024

      Was a customer for around 21 years but no longer think they are capable of doing their job correctly. They didn't know how to make a principle only payment on my mortgage, and seemed to not be able to get mail to the address they just helped me perches. Instead of messaging me on the app they just took a $2.00 fee. Ended up closing my accounts on 2/9/2024 but still they can't do their job and didn't charge me the total amount for my credit card (on purpose) checked my credit report on 2/13/2024 and they had the amount they purposely charge me $1 on my credit report.

      Omni Community Credit Union Response

      04/08/2024

      OMNI Community Credit Union charges a $2.00 fee for mail being returned from an Undeliverable Address. This fee is disclosed as required by Federal Law. After the credit union was contacted by ** ******* on February 1, 2024, the $2.00 fee was refunded the next day, on February 2, 2024. At this time there is no balance owed, or being reported to the credit bureaus, on ** ******** credit card with OMNI Community Credit Union. On February 8, 2024 there was a charge for $27.56 from *****. On February 9, 2024 there was a payment made for $26.48 leaving a remaining balance owed of $1.08. On February 13, 2024 the Credit Union processed a payment of $1.08 with Credit Union funds on behalf of ** *******, essentially making a courtesy payment to cover the remaining balance on his credit card.

      Local BBB

      BBB in Western Michigan

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