Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is selling the michigan parks which were the basis for the membership I bought for $10000 in 2018 for 8 parks in ********. I'm sure it's a breach of contract for all the members at this point. They are lying to their members and selling off parks and value for michigan residents. They recently announced they are selling half the michigan parks. Then they are buying other parks out of the state which doesn't match the contract I signed. They will not allow you to cancel your membership without paying $5000 more for a cancelation clause.

  Business Response

  Date: 01/28/2025

  The Wilburs have spoken with a **************** Representative and our *************** Director. During those conversations, they indicated that they are going to continue using their Membership at this time. They have been provided information on selling their Membership if they ever choose to do so. For further assistance, they should reach out to ***************************************** or ***********************. Thank you.

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing a formal complaint against Outdoor Adventures due to their current practices. They have announced that they will be selling off all but 3 of their Michigan resorts. This is a direct violation of the consumer protection act of 1976. They have sold a package to many Michigan residents that included 8 domestic parks. With this reduction it not only limits our access to parts of the state for recreation but also will make booking a nightmare. There is no way that I will be able to camp enough through the summer in 3 locations to make my dues even close to worthwhile. Outdoor Adventures already sells a membership for people looking to camp nationally, as I have one. Outdoor Adventures plan to move to a national market is a scam and a direct cash grab at trying to get new members for the down payment. We here in ******** have already paid and are locked into a contract that Outdoor Adventures is now changing on their terms. They have no regard for their members and are only looking for profits to shore up their obvious lack of management. This plan to sell off our parks completely devalues our membership and renders it almost worthless. I would like to have my buy in money refunded as Outdoor Adventures has failed to provide the services that I paid for. I understand that my annual dues are non refundable as I have used the parks and are happy to pay for that. I do feel that I should be able to opt out of my contract at this time as I do not agree with the current plan and I would not have purchased the package I did had it only contained 3 Michigan parks. Further more the parks being sold are the ones that I frequent due to their locations.

  Business Response

  Date: 01/27/2025

  We understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining Member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing Members' value with a broader variety of locations.
  
  Our company roots are in ******** and we still have 4 Michigan resorts in *********, Mt. Pleasant, Standish, and ******* for our Members to camp at. These are our biggest locations, and in fact, we recently opened 72 brand new sites at our ****************. Exploring opportunities outside of ******** allows us to offer additional locations and expanded options for Members, ensuring we provide the best possible value and resort experiences.
  
  At this time, there is no change to the usage of all 9 our Michigan locations. Our recent announcement was letting Members know that we intend to put these locations on the market for sale. We have no estimation on when these locations will sell as it can be a long and complex process.
  
  Our *************** Director has spoken with Mr. ****** and given him information on selling his membership if he chooses to do so. Otherwise, he should please reach back out to her if he has further questions or needs assistance at ***************************************** or ***********************. Thank you.

  Customer Answer

  Date: 01/27/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this are included below.

   

  This blanket response that outdoor adventure keeps using solves nothing and shows their arrogance towards their members.  I have a legitimate contract issue and they refuse to accept that fact.  Both my contract, and member handbook say this move violates my contract rights.  This is clear violation of the consumer protection act of Michigan.  I have no interest in selling my membership as they have devalued it to almost worthless.  I will only be satisfied with a return of my money and the cancellation of my contract.  I was sold a Michigan camping package with an add on for national coverage for affiliate resorts.  To expand out of ******** does nothing to improve my membership.  It only takes away from my ability to use what I purchased.  The remaining resorts are not located near the areas that I go to as they are located in the center of the state.  I was specifically told that this could not happen when I purchased my membership.  This is fraud and extortion pure and simple.  

  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 01/28/2025

  We absolutely disagree that this is fraud or extortion. Our *************** Director has spoken to Mr. ****** about this. We are well within our contractual rights to sell these locations. Also, Mr. ****** has been using the Membership and is not eligible for a refund. Mr. ****** still has the same usage privileges until the time the resorts sell as well so he can continue using the resorts as he has. His other option is to sell the Membership. He can continue to work with our *************** Director on these options.

  Customer Answer

  Date: 01/30/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  We will obviously continue to disagree with each other on the issue of our contract.  I have voiced my concerns and my experience.  I asked the very direct question about the possibility of outdoor selling its resorts when I signed up.  The salesman showed me in the contract and handbook how that wasnt something that can be done as outdoor is supposed to replace the sold resort with a comparable one and in the SAME general area.  He also pointed to the long Michigan heritage the company had built.  This is why I feel and will continue to feel that this is a breach of my contract.  I am far from the only one as the online storm of angry and frustrated members continues.  My complaint here is a report of my experience and a warning to anyone else looking to do business with this company.  As for using the resorts, I do and will continue to use them as I am paying money for this.  I enjoyed these campgrounds very much with my family.  This is even more reason to be angry as the company is destroying what was a wonderful experience for Michigan campers.  It has no regard for its members or their experience.  This decision to liquidate their property shows that profit is the only thing they are interested in.  They will not even honor their commitment to their members or the contract that we have signed.  There is no exit from this contract without great financial loss to me even though the company is not going to hold up their end of the contract.  I have no interest in selling for pennies on the dollar of what I paid either because this company with their actions has deflated the value of my membership.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outdoor Adventures has built a company selling campground memberships to ******** and Ohio families for several thousand dollars per membership, plus annual dues. When we signed for this membership, there were approximately 9 (7 in ******** and 2 in ****) campground locations to choose from to camp at. A couple years ago, they sold one location in **** and purchased property in *******, Mi. We do have access to this property. Last year, they sent all the members notification that they were putting 2 properties up for sale. Despite hundreds, if not thousands, of emails and phone calls to keep the properties, they remain up for sale. We were notified today that they are putting 3 more properties up for sale.They seem to refuse to listen to their customers and their wishes with no way to escape. They have published in email that their goal is to purchase outside of ******** so families will visit other parts of the country. Most families are not able to travel such distances to these other properties. Most of us believe we are being lied to. They say they will replace said properties with new properties in ********, until the email came out indicating otherwise. Customers were promised access to so many parks in ********, and when they sell most if not all the properties, ******** customers will have nowhere to reasonably go, and be stuck paying for something they can never get out of.

  Business Response

  Date: 01/02/2025

  We understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.
  

  Our company roots are in ******** and we will still have Michigan resorts in *********, Mt. Pleasant, Standish, and ******* for our Members to camp at. These are our biggest locations, and in fact, we recently opened 72 brand new sites to our ***************** Exploring opportunities outside of ******** allows us to offer additional locations and expanded options for Members, ensuring we provide the best possible value and resort experiences.

  At this time, there is no change to the usage of our Michigan locations. Our recent announcement was letting Members know that we intend to put these locations on the market for sale. We have no estimation on when these locations will sell as it can be a long and complex process.

  Our *************** Director, ****** *********, has been trying to reach Mr. ******** She would like to discuss their options with them if they are completely unhappy with their membership. She can be reached at ***************************************** or ************************ Thank you.

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** *******

  Business Response

  Date: 01/08/2025

  There were no details provided in this rejection response. However, please continue to work with our *************** Director, ****** *********, by giving her a call or email at ******************************************* or ***********************. Thank you.

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern and lodge a formal complaint regarding the recent actions of Outdoor Adventures, Inc., which I believe violate the contractual agreements made with its members, including myself. As an Outdoor Adventure member, I am deeply troubled by their announcement to sell properties that were integral to the membership agreement I entered into.When I purchased my membership with Outdoor Adventures, Inc., it was with the understanding that the properties offered under this membership would remain available for my use, as explicitly outlined in the terms of the contract. This announcement not only undermines the value of my membership but also represents a potential breach of contract. The properties in question are vital to the enjoyment and benefits of my membership, and their sale would deprive me and other members of the resources we were promised.Furthermore, Outdoor Adventures, Inc. has failed to provide clear and transparent communication regarding how they plan to address the concerns of affected members. This lack of accountability raises serious doubts about their commitment to honoring their agreements and maintaining good faith with their customers.I respectfully request that your office investigate this matter and take appropriate action to ensure that Outdoor Adventures, Inc. is held accountable for its contractual obligations. I believe that the sale of these properties constitutes a breach of contract and unfair business practices, and I trust that your office will advocate on behalf of Michigan residents who have been impacted by these actions.Please let me know if you require additional information or documentation to assist with this investigation. I appreciate your attention to this matter and look forward to your response.Sincerely,****** & ****** ****** **************************************************** ************ **************** Membership ID: *************

  Business Response

  Date: 12/30/2024

  Mr. ******, we understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.

  Our company roots are in ******** and we will still have Michigan resorts in *********, Mt. Pleasant, Standish, and ******* for our Members to camp at. These are our biggest locations, and in fact, we recently opened 72 brand new sites at our ****************. Exploring opportunities outside of ******** allows us to offer additional locations and expanded options for Members, ensuring we provide the best possible value and resort experiences.

  At this time, there is no change to the usage of our Michigan locations. Our recent announcement was our way of being transparent with Members to let them know well in advance that we intend to sell these locations. We have no estimation on when these locations will sell as it can be a long and complex process.

  Our *************** Director has already spoken with Mr. ****** in regard to this case. She has offered to provide information on how to sell his membership if he wishes and Mr. ****** indicated that he would like to continue using the Resorts until they are sold. We recommend that he continue to work with her on further questions or comments. She can be reached at ***************************************** or ***********************. Thank you.

  Customer Answer

  Date: 01/04/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is a email the members of outdoors adventures received today. These three resorts along with two resorts that were put up for sale last year have violated our contracts that we agreed to when buying out memberships. Outdoor ************* has bought several out of state resorts that are only available to exiting members if we buy upgraded membership at much higher prices. I am filling this complaint due to the continued disrespect and disregard of the contracts and memberships that we have purchased. If Outdoor Adventures *** continues to with these policies they should reimburse their members who did not sign up under these false pretenses. Dear Outdoor Adventures Family,Another new year is upon us, and we continue to shape our future and expand our horizons as a business. As you heard earlier this year, our vision is to venture into new areas across the northern *************, expand our offerings, and explore opportunities beyond ********. As always, we want to keep you informed about the direction of our business. We have decided to *********************************************** in ***********, ****************************** in *******, and ****************** on the market to sell.

  Business Response

  Date: 12/27/2024

  Mr. ********, we understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.

  Outdoor Adventures' acquired ******************** in ********, ** in June 2024 for Outdoor Adventures' members to use in advance of the sale of these locations. Outdoor Adventures has not purchased any other resorts outside of ********. There is a similar network of resorts in southern states that members can upgrade to get access to if they'd like, but it's not required. Any other acquisitions in the Northern Region of the US will be available to Outdoor Adventures members to use, based on their membership agreement, without upgrading. 

  Our *************** Director has attempted to reach you by phone and email. If you have further questions about your membership or this case, please reach out to ***************************************** or *********************. Thank you.

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outdoor Adventures has built a company selling campground memberships to ******** and Ohio families for several thousand dollars per membership, plus annual dues. When we signed for this membership, there were approximately 9 (7 in ******** and 2 in ****) campground locations to choose from to camp at. A couple years ago, they sold one location in **** and purchased property in *******, Mi. We do have access to this property. Last year, they sent all the members notification that they were putting 2 properties up for sale. Despite hundreds, if not thousands, of emails and phone calls to keep the properties, they remain up for sale. We were notified today that they are putting 3 more properties up for sale. They seem to refuse to listen to their customers and their wishes with no way to escape. They have published in email that their goal is to purchase outside of ******** so families will visit other parts of the country. Most families are not able to travel such distances to these other properties. Most of us believe we are being lied to. They say they will replace said properties with new properties in ********, until the email came out indicating otherwise. Clients were promised access to so many parks in ********, and when they sell most if not all the properties, Michigan clients will have nowhere to reasonably go, and be stuck paying for something they can never get out of. Outdoor adventures has lied to us, mislead us, took advantage of us and stole from us. Please investigate.

  Business Response

  Date: 12/23/2024

  We understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.

  Our company roots are in ******** and we will still have Michigan resorts in *********, Mt. Pleasant, Standish, and ******* for our Members to camp at. These are our biggest locations, and in fact, we recently opened 72 brand new sites to our ****************. Additionally, at this time, there is no change to the usage of our Michigan locations. Our recent announcement was letting Members know that we intend to put these locations on the market for sale. We have no estimation on when these locations will sell as it can be a long and complex process.

  Mr. and Mrs. ******* have a legitimate debt and agreement that they are responsible for. We encourage the Vanover's to work with our *************** Director, ****** *********. She can be reached at ******************************************************************* or ************** ext 2227. Thank you.

  Customer Answer

  Date: 01/06/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  We have contacted *** member services several times. We have been told several different things. Yes, we have an outstanding balance, and we pay on time every time. HOWEVER, we were lied to, deceived and manipulated into purchasing a membership. We are unhappy with how things have been handled with this business and will continue to try anything we can to get out.  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 01/16/2025

  Our *************** director has been speaking to Mr. ******* about this case. She offered that if they pay the remainder of their loan balance, Outdoor Adventures will terminate the membership with no further financial obligation. We are waiting to receive signed paperwork back from the ********.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outdoor Adventures *** is a membership based camping experience. They have 9 Parks in ******** and 1 in ****. I bought into this and was sold a bag of goods that they are now changing drastically and they are depleting the value of my membership. Our contracts also state that if a park is sold a new park in the area that is similar will need to be made available to us. Outdoor Adventures is selling 5 of the 9 parks so they can expand across northern ***. They told us and sold us that they would be expanding in ********, I have ZERO interest in camping outside of ********. Memberships are capped for how many sites there are per membership, I also this this will be a breach of contract when any of these are sold. So I bought into a 9 park membership all in ********, and they are depleting that to 4 parks and none in far northern ******** where I go and currently have my camper. I am a good member, I pay my dues, my membership is paid off and I do not deserve to lose over 50% of the usable parks. Replacing Michigan parks with parks outside of ******** was never told or sold to us, it is like they got all the money they can from their Michigan customers just to then abandon us. They also removed my ability to comment on their ******** post discussing this matter and deleted my comments which were "File and FTC complaint and a Consumer Protection complaint today!" and if they feel they are doing nothing wrong why remove that comment and my ability to comment? I am sure you guys will be getting many of these and I hope something is done! Complete Scam! There are some people that bought in this year and their brand new membership is 20k plus, they were sold a bag of goods.

  Business Response

  Date: 12/23/2024

  We understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.
  
  Our company roots are in ******** and we will still have resorts in *********, Mt. Pleasant, Standish, and ******* for our Members to camp at so the general area is the broader region where our members can continue to enjoy similar experiences. Exploring opportunities outside of ******** allows us to offer additional locations and expanded options for members, ensuring we provide the best possible value and resort experiences across the region.
  
  At this time, there is no change to the usage of our Michigan locations. Our recent announcement was letting Members know that we intend to put these locations on the market for sale. Some of the locations are closed as they are seasonal resorts and have always closed during the winter. One of the locations is still open for the use and enjoyment of Members, which is where Mr. ****** typically camps. He is able to continue to camp there until such time the resort is sold. We have no estimation on when these locations will sell as it can be a long and complex process.
  
  Mr. Lohmans comments were removed, but he was not kicked out of the private Members only group. We have functionality set that automatically silences users if they are continuing to comment over and over. He was posting inflammatory comments, which is also against our group rules that he agreed to when he joined.
  
  Our *************** Director has spoken with Mr. ******* We recommend he continue to work with her if he has additional questions or concerns.

  Customer Answer

  Date: 12/26/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]This is a membership campground that had 9 parks int he state of ********. Obviously it was for the residents in or around ******** to enjoy northern ********. These parks can be very difficult to get into in the summer as us members do enjoy the parks. Going from 9 parks to 4 parks is going to make it nearly impossible to camp and ruin the experience for Michigan campers. People paid lots of money to get into this membership. When I was contacted I was also told I only spent $1,000 on my membership which is a complete lie, this is because you can't sell the membership for more than you paid and they want me and other members to get out of our memberships easy so we don't further complain. They have made the membership worth next to nothing. They built this entire company from people that want to camp IN ********, again 9 out of 11 parks are in ******** it is obvious where we want to camp. Due to them bleeding every dollar they can out of these poor people that are getting screwed in ******** they are choosing to go elsewhere where they can bleed more people dry. THEY ABSOLUTELY DO NOT CARE ABOUT MEMBERS ONE BIT. Also, they removed my comments and ability to comment on their posts, my "Inflammatory" comment they deleted and took down was "File a complaint with the **** file a consumer protection act complaint and to file a complaint with the BBB." This was to provide the incredibly high number of  members an outlet to fight back against what these crooks are doing with our parks and ruining our memberships for profit. This is a scam, we were all sold a bag of goods that were there until they swiped them away in the name of more profit. Could not be more dissatisfied and upset. Their attempt at making things better was for me to get out of my membership that I wanted to have and enjoy with my family for the rest of my life. The parks that are staying are not the best, ******* is ghetto and your stuff that is not bolted down will be stolen, ******** has nothing around it to enjoy no trails barely any snow in the winter and a tiny casino, never been to ********* and don't intend to. They made my membership useless. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 12/27/2024

  Mr. ******, again, as of right now, there is no change to your usage at our ******** locations. We do not know when these parks will sell. It could be years before some of them are sold. And again, we will still have 4 of our biggest and best locations in ******** available for members to use after the locations all sell. 

  Our *************** Director spoke with Mr. ****** and let him know that our records indicate he paid $1,000 for the transfer of his membership so this is not a lie. If he can provide us with documentation showing what he thinks he paid for the membership, we would be happy to change this in our records, and then he can retransfer the membership for a higher price. Otherwise, the transfer price will need to remain at $1,000. 

  Mr. ****** camps primarily at our *********************** location in ******* so we're sorry to hear he feels this way about our other locations when it appears he hasn't given them a try. If he'd like to continue working with us, please reach out to ***************************************** or *********************. Thank you.

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]Your records indicate what I paid to a private party? It does not show anywhere on my contract, I paid $2500 and I did not pay $1,000 and this is unbelievable they would lie on a forum like this, I will show the proof when I go to sell or transfer my now valueless membership, but it really shows what this company is about when they can just lie like this. Terrible lying scum of a company, please do not do business with them, I feel bad for whoever they lie to in the future!
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of this company. They are just another greedy corporation masking as a "family owned company." We have a lifetime membership at a campground in ********. I received a phone call on 6/24/24 in the middle of camping season that the campground was purchased by Outdoor Adventures, Inc. in ********. I have received no other calls, emails, or communication from the company. The contact center employee stated that they had changed the entire reservation system for our campground, and are now "assigning sites." This is NOT the membership we signed up for, and why would a company make these changes in the middle of the operating season? That is not how a merger/acquisition process normally takes place; there is normally a transition period. When I requested cancellation information, I was not provided with anything. The call center employee said she would "put in a case" for another department to call me back to "discuss my options." This is disturbing and has disrupted our entire summer of camping. Absolutely do not do business with this shady company.

  Business Response

  Date: 06/28/2024

  *******, we apologize that you did not receive our initial communications as we were not given your email address. Since we have it now, weve sent you copies of each email that has gone out. Our ****** Services Director has been attempting to contact you to discuss your options. We understand that our company has different policies than what the campground previously offered and we would like to work with you. We will need to speak with you over the phone though so please give us a call at ************** or reach out to ***************************************** to schedule a date and time for a call. Thank you.

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  Outdoor Adventures stated they are honoring "original contracts" for Niagara's Lazy Lakes members. However, original contracts state "UNLIMITED CAMPING" and "NO RESERVATIONS." Outdoor Adventures has switched everyone to a reservation based system, and only allows for 3 reservations per account. I am paying the same annual fees for less services/amenities than I signed up for. Additionally, Outdoor Adventures uses an online reservation system that costs $5 per reservation. So now I have to pay money to reserve a spot at a campground I had unlimited camping at. This is not honoring the original contract. 

  I would like my original contract of unlimited camping honored with no cap on reservations in my account. Additionally, I should not have to spend $5 per reservation in the online system. I have attempted to call the member services line to make a reservation over the phone, but I am put on hold for 30 minutes and then the system times out. 

   
  Regards,
  
  *************************

  Business Response

  Date: 07/10/2024

  *******,

  We would like to speak with you further so we can hopefully come to a resolution. Our ****** Services Director has tried calling you multiple times and left messages. Please call us back at your earliest convenience.
  
  In regards to your concern of the three open reservations versus unlimited camping, this simply means that you can have three guaranteed reservations booked at the same time. Once you complete a reservation, you can make another one. This doesnt limit how often you can use your membership; it just means that you can have three reservations locked in at once. And these reservations guarantee your camping spot whereas before, you would show up and hope there was availability. It also allows you the opportunity to book the perfect campsite for your needs ahead of arrival so you dont have to drive around to find a site. ******s can now know exactly where they are going and can immediately start their vacation.

  In regards to you concern about paying a fee to use our online reservation platform, CampLife, it is not required to make a reservation. If you call our ****** Services team to make a reservation, there is no fee. The two weeks we celebrate 4th of July are always our busiest weeks every year so our phone lines were busy when you tried calling. However, we recommend you take advantage of the option to leave your callback number and our team was calling people back in under 2 hours at our peak busy times. If you call later in the evening and leave a callback number, but don't hear back from us that evening, our team will call you back first thing the following business day. Our ****** Services hours are Mon-Fri, 8 am - 8 pm and Sat-Sun, 9 am - 5 pm EST.

  Again, we hope to connect over the phone to discuss your questions and concerns further. Thank you, and we look forward to speaking with you soon.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called three times trying to get answers of how to proceed to sell and transfer my membership. Left messages with no return calls from Outdoor Adventures. This doesn't seem right for a business that is trying to promote we care. I may lose my buyer if i can not get answers from this place. This is not right.

  Business Response

  Date: 06/21/2024

  Prior to this case, we spoke to ****************** about the process for transferring his membership. We were waiting on his prospective buyer to contact us. However, our transfer specialist spoke to ****************** again today on the transfer process. Once he sends us the name(s) of his prospective buyer(s), we will reach out to them on his behalf. Thank you.

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought into this camp ground which has stated that I will have a site when scheduling a reservation. This company is not allowing members who pay dues to book but holding sites hostage for others like potential buyers, staff and staff family.

  Business Response

  Date: 06/06/2024

  Our ****** Services Director has reached out to **************** to discuss this matter. **************** was looking to book a reservation over the 4th of July holiday, which is our busiest time of year. We suggest that **************** uses her membership benefit of booking 90 days in advance to its full extent as we had availability at her desired resort 90 days prior to her requested arrival date. If she has any issues booking, we recommend that she calls our ****** Services department immediately. However, at the time she was trying to book, we did not have availability for a campsite. We do in fact hold campsites due to contractual obligations for our partner system, Coast to Coast. We explained that any unused inventory is released 1 week in advance and **************** is welcome to keep trying to see if anything becomes available. We also employ work campers, people who are employed by Outdoor Adventures to do work at the campground while also staying with us on a campsite. This is an industry standard and most campgrounds have work campers to help with the demand for employees. However, as we were working with **************** on this matter, another member canceled their reservation at Ms. ******* requested resort and for a similar timeframe. We rebooked that reservation for **************** so that she can camp during the holiday. We hope that the ****** family has a great trip for the holiday!
  
  
  
  
  

  Customer Answer

  Date: 06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Most of the interventions the buisness offered, this consumer had already done, before the conversation, which was the reason for the complaint.  I was also informed i will be receiving a forbearance letter, which we must sign. Once my husband and myself have read this letter and have our attorney to approve to sign the matter will be concluded. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************