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Business Profile

New Auto Parts

Got All Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in my used transmission that was still covered under warranty that failed/burnt up in June of 2022 & was told I would have a replacement in **** business days. Ive dealt with ************ since then. To this day, I still dont have a transmission or refund. ***** told me they scrapped my ****** I sent in because it was burnt up. *** been told excuse after excuse after excuse. A few are as follows: Business is going down. We are slammed. I am doing it all by myself because ********* in anymore. I got busy and forgot. I am trying so please work with me. So many more excuses over the last 7 months !!! Well 8 months later convos are gettin more intense when it comes to the subject of when and where my transmission is. So ***** told me last Monday he shipped one out to me but R&L carriers lost the slip with tracking info on it so he couldnt provide tracking. I contacted him today he said it must have gotten lost and he will resend another one. I called R&L carriers myself and they looked up any shipments from his zip to my zip and NOTHING came up in their system. Today ***** told me he would ship out anotherone , havent heard from his since he sent me a photo of a shipping slip that he filled out. I called R&L and nothing is in their system for pickup from his zip to mine. I feel like this guy / company has done this for so Long and to so many people we need to come together and stop this man from doing this to innocent people. We have waited 8 months for a transmission or refund and still nothing. Please BBB help stop these fraudulent acts against these innocent customers including myself.

  • Initial Complaint

    Date:07/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a transmission for a 97 ***** Silverado k1500 Extended Cab 5.0L Automatic on 8/26/20 for $1148 and the acct number they gave me was order #*******'ve sent dozens of email,left dozens of voicemails and I've never received one response. On 2/14/21 I actually had someone answer the phone and a lady put me thru to a man who told me that the ****** would b sent out the next day (2/15/21) and that I would receive it by 3/1/21.nothing I've requested a refund sent to my PayPal or Venmo acct which is this email.nothing. Could u please help me get my money back .? Thank you

Got All Auto Parts is NOT a BBB Accredited Business.

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