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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** ***** - Disabled ******* Veteran. NDT/QA, JIW-Mastercrafstmen, and licensed contractor for many years. 45 years *************** resident, upstanding citizen, and volunteer for several community organizations.Hopwoods performed warranty service work on our ******* furnace on 3/6/24 which we paid the bill of $372.54. We asked Hopwoods to help us recover our money from *******. We waited for 45 days for any help from them and the owner ***** said he would not help us in any way to recover our money on 4/25/24. We provided all documentation that was required by ******* to Hopwoods. We emailed Hopwoods 4 times and called them 4 times asking for help. NOTHING! We have all the records and have written down all conversations with both Hopwoods and *******.***** ******* is a terrible businessperson and a cheat. BUYER BEWARE! We may seek legal remedies in court against Hopwoods and *******************
Business response
12/17/2024
This is in regards to the **** ***** complaint. Mr. ***** contacted our office in regards to getting his furnace fixed. This is a furnace that was purchased online and self installed by Mr. ****** The furnace is oversized for the house with not enough heat runs and no return air. Only has 4-6 inch heat runs and customer was told he needs return air and more heat runs. Mr. ***** was told that he would have to pay for the service call in full & then he would have to go through ******* for reimbursement. Our policy is that all new customers must pay when service is completed. As this furnace was not purchased through our company, reimbursement from warranty is the customers responsibility. The unit was not even registered until 3 days before Mr. ***** called to request service. When Mr. ***** called with the no heat, we promptly provided him service to get his heat running. There is nothing that was done correctly with that furnace installation, but our tech still worked around it to provide him heat. ********* Heating & Cooling has one of the best reputations in ***************, we have never had any issues or complaints like this in the past 25 years. It is not our responsibility to figure out getting reimbursement for Mr. ***** from ******** This is one of the problems that purchasing a unit online & self installing will cause.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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