Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a webinar where a talent agent (*******) states they will be casting us (those in the webinar) starting today for roles in major productions. By the end of the webinar it came up that you need to join and onboard with them in order for that to happen. (Why I didnt see that as a major red flag - is beyond me). I onboarded and put my credit information in - the page I was on said it would be ***** a month or something close like that - when I saw my charges and receipt it said ***** paid and that my monthly bill will start on March 13 for the monthly charge. Although confused to that charge, I went onto my email (like the webinar said to) to get my ID and password to sign into my personal account that ********************** says they created just for me and start to enter the info that ******* (the talent person) said I needed to enter in order to start the casting process for either stranger things - final season, ***** ***** movie, ******* scream 7, or a new ******* series. Wellthats not the case at all. None of those listings were anywhere to be found or even close. This was basically just a scam to get people to pay the ***** and to continue on thinking that they are going to be casted for jobs. When I questioned someone they just sent me to another person. ***** on this company. I have requested my money back as they do NOT provide the services they say they do in these scaminars. Shame shame shame to do this to people.

  

  Business Response

  Date: 03/03/2025

  Thank you for your feedback after attending the virtual open call with *******. I show that after signing up you corresponded with ***** and **** in our talent services department and expressed your concerns. ***** let you know to uploaded photos to your talent account so we can submit and match you with casting opportunities but I am not showing that was finished. I do see you spoke with **** referencing your desire to cancel and be refunded. I show the refund of $99 was processed and should post to your financial account within 1-3 business days. If you are ever curious about giving the services another try, please email me directly at ********************************* and I would love to assist. Thank you and take care.

  Customer Answer

  Date: 03/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam business they ask for money to cast you no real casting agency is going to make you pay to cast you.

  

  Business Response

  Date: 02/27/2025

  Thank you for your feedback. We are not an agency and do not market ourselves or operate as such. The fee talent pay is for access to casting calls and training courses taught by industry professionals. All of our services are thoroughly explained in the virtual open call it looks like you scheduled initially, rescheduled, and then canceled. If you are every curious about seeing what our services entail, please email me directly at ********************************* Thank you.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3 nine9 Reached out After interest was shown in an acting opportunity. They led my son to think they could help him in order to move forward with the process. They proceeded to take $99 from his account. We called the bank and had the company blocked from anymore transactions but now my son is out of money & away at college.

  

  Business Response

  Date: 02/04/2025

  Nine9 is an accredited business with the BBB and has been for several years. As referenced on homepage, they do not offer accreditation to business that are deemed fraudulent. All talent that attend a virtual open call are provided a breakdown of what our company does, both verbally and in written form. Interested talent are encouraged to fill out the sign up form provided to talent should they choose to take part in our services. 

  We are aware that upon sign up the services might not be what some talent are looking for and do make exceptions to our refund policy should talent decide the services are not right for them. If he has not already please have your son (the account holder) reach out to me at ********************************* or the ********************************** team to get his service canceled and we will be happy to issue a refund provided there has not been a dispute initiated as we will have to deal with your bank directly. Thank you. 

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent text regarding a casting call for several shows ******* a ***** ***** series, Scream 7 and new ****** are still casting so can you attend a Virtual Open Call with us tomorrow at 11am, 1pm or 5pm ET?It turned out to be a sales presentation. This company is a scam.

  

  Business Response

  Date: 02/01/2025

  Hi *******. Thank you for your feedback on the virtual open call you attended on January 30th. The open call provides information related to what our services offer aspiring models and actors. I show that you decided to make the purchase as well as included photos and your measurements for casting submission. Nine9 is not a scam and has been in business for over 20 years, as well as is an accredited business with the BBB. Your account has been canceled and refund issued per your request. If you are every curious about experiencing our services for yourself and forming your own opinion based off of the service you receive, please email me directly at ********************************* Thank you. 

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam casting company with a monthly/annual fee that shouldn't be allowed to operate.

  

  Business Response

  Date: 02/01/2025

  Thank you for your feedback regarding your recent interactions with our appointment setting team. I show you had stated that you attended a virtual call in December, but your application was not marked. My apologies you received additional requests to attend. Please note we are not an agency as you noted in your texts with our team and do not operate as such.

  I've noted your application so you are not contacted any further for upcoming appointments as you have already attended. 

  If you are ever curious to experience what we have to offer and formulate your own opinion of our  services, please reach out again. Have a great day and weekend. 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is about their misleading emails and ads. I saw an ad that misled me into thinking i was attending a virtual open call for extras for ******* When you sign up for this company's services, you think that they want to meet you for a virtual open call and the email they send you after you sign up says his virtual event takes ***** of your time. When you log into this virtual open call they keep you on for a really long time by telling you about people they have casted (may or may not be true since they dont name names except for big shows like Stranger Things, ******* Scream 7, etc.) and the intro of the woman on the screen tells you about her background, then background of the company, etc. however they don't tell you upfront that what you signed up for is not casting you anywhere at all, they carefully name it an open call to try to tiptoe around the fact that they are selling you a monthly service and they say that once they end the Zoom call that you won't have another opportunity to sign up with them so they do try to rush you into signing up with them. I almost did, until I looked online and found their BBB profile with lots of complaints about this company. I uploaded the first email they sent to me so you can see for yourself.

  

  Business Response

  Date: 01/31/2025

  Thank you for attending the virtual call with our office director on 1/22. My apologies that you feel the call was not what you were excepting and took more time than was quoted. The Virtual open call is meant to be an informative call for interested models and actors to see what type of company Nine9 is with an explanation and breakdown of our services. We understand the service is not a fit for everyone and encourage each person to pursue an avenue that is best for them. If you are every curious about seeing what our services are like, please email me directly at ********************************* Thank you. 

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my card 2 weeks after I told them I wasn't interested anymore. These people are something else. I would like my refund through the mail because I definitely cut my card off and people need to be aware of this fraudulent company.

  

  Business Response

  Date: 01/20/2025

  Thank you for reaching out and allowing us to resolve this for you. I do see you spoke with customer service and this refund has been issued. My apologies your initial request to cancel was not fulfilled. I've alerted our management team of this issue to ensure additional training is done. Please reach out to me directly at ********************************* if you need anything else. Thank you. 

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad that said they were casting for scream 7, stranger things etc. I entered my Info and was asked to join a zoom casting call. Essentially, I listened to the lady speak about her company and the potential roles that were available. Then she sent everyone a link that was mandatory to be filled out before ending the call. Which required your credit card number. There was a 99$ set up fee and $35/month. No contract, can be cancelled anytime. All sounded great in theory. Well, because I know in sales you make it so you have to act fast, I decided to do some research. There were so many articles stating this was a scam. If you are an agency or casting, it is not required to pay upfront fees. During the QnA I told the lady this seemed like a scam a d explained why. She was very rude. She stated, "this is not an agency. It is a casting company. I'm pretty sure I said that a few times." Then rather than discussing it. She just removed me from.the chat. The thing is, I've worked with casting companies before and have been casted in movies. They don't charge you. Again, they only take money once the job is booked. Anything less is a scam. PLEASE BE AWARE PEOPLE!!!

  

  Business Response

  Date: 12/31/2024

  Thank you for attending the virtual call and providing your feedback. You are correct agencies do not charge a fee for their services. Nine9 is not an agency and does not market itself as such. Our subscription service provides talent, new or seasoned, with opportunity to build their resume with training classes taught by industry professionals and casting opportunities. If you are every curious to give the services a chance for yourself, please reach out to me directly at **************** Thank you. 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm glad I checked with the bbb while recording this live scam. Just ask too many questions that can't be answered without exposing this greedy woah-man's wanna-be temu push sales tactics. I'd like to assume she almost qualifies for a legitimate occupation making near minimum wage. However, after dropping out of homeschooling and aquiring a few felonies on the record she was fortunate enough to meet her star-crossed scamming crew to create "NEIN9" representative of the $99 registration fee you shouldn't pay for. Just say Nein!

  

  Business Response

  Date: 12/18/2024

  The virtual open call is an informative session to go over our company, services, and what we offer.  All questions are answered to ensure there is total transparency with what is received with our services prior to purchase. If you have any further questions related to what we offer, please email ***************************************** and they will be more than happy to assist with your questions. Thank you. 

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/8/2024 advertised on snapchat that they were looking for extras for happy ******* 2 waited an entire hour on a scam zoom call and they charged me twice and when i attempted to call they hung up on me several times and told me that evetime i call my refund gets pushed back but also said they had no way of putting me in contact with a billing department. made it seem like it was my fault they werent refunding me. They wont email or text back.

  

  Business Response

  Date: 11/11/2024

  Thank you for reaching out. Our records show you emailed the first time on 11/8 at 1:43PM to cancel and request a refund, followed by two more emails to cancel. Lowna, the office director you had your virtual call with, responded back to you at 2:45PM informing you that you would be refunded and forwarded your information to billing, who issued your refund at 2:58PM. Your account and issue were closed prior to the submission of your complaint. You are not longer a talent with us and will not receive any further communication. Thank you and best of luck.