Customer ReviewsforFord Motor Company / Consumer Affairs

I purchased a 2017 **** Fusion with ****** miles from dealership A back in 2020. The vehicle was sold as a **** Certified Pre Owned vehicle with a 7 year 100k mile powertrain warranty.Fast forward to July 2024, with the vehicle now at ****** miles, the car sadly needs a torque converter. With just 2 weeks left on the 7 year warranty, Is schedule a repair at my local ************ my surprise, my warranty got DECLINED from Dealer B because Corporate **** said my warranty is not active. Come to find out, dealer A mistakenly entered the starting mileage as ******, not ******. So when the vehicle was seen with 29k, **** said the warranty hasn't "started yet".Should have been an easy fix, however I have spent no less than 5 hours on this with dozens of calls to Corporate ****, dealer A, dealer B and still no solution in sight. We are coming up on 4 weeks since the original date. I have provided all parties all required documents to prove the mileage, and yet **** is still declining the claim. The dealers have been as helpful as possible, but I still am left with the feeling that I am getting the runaround.I feel as if I am being treated by **** as "guilty" and that I need to prove my innocence. It just feels wrong and rubs me the wrong way. I have been a ******************* customer since I was able to buy cars and its borderline offensive to me to be treated this way. Its not about the money, it's about what is right and wrong.

Was always a **** fan, but not so much anymore. Losing customers left and right, I think. Apparently there is an issue with the windscreen washer pump. This applies to several vehicles, so beware. Mine being a mk3 **** focus. Sounds crazy, but some how fluid leaks onto the electrical components. Eroding the connectors. Then travels with the wiring and into the *** (body control module). In turn, it erodes the connector there as well as the ***, causing it to fail. **** is failing to make this a recall and costing customers thousands. Hopefully, this helps!

Let me start by saying. I have always had ****s. I will never again buy ****s. The corp office is horrible. I went thru 10 months of getting my transmission fixed on my 2020 f350. I paid a fortune for and this doesnt seem to matter to them. My truck was in the shop 5 times to fix same issue. I started a lemon case with ***** At first they were responsive then they refused to comment or come thru on promises made. They promised rental reimbursement and partial payments cause my truck was inoperable. It took the service **** several weeks to finally get me a partial reimbursement. The issue could have been fixed with one visit but **** refused to let the service **** to fix the issue. They tried everything to address the actual issue. I had to actually buy a second vehicle cause I couldnt drive my truck for 10 months. And NO it wasnt due to lack of parts. It was due to lack of addressing the actual problem which ended up being the transmission control module. If I hadnt extended on my contract this would have cost me a ton to move my camper to a new location and would have resulted in me having to leave my truck behind and having to figure out how to get it back. The fact that they couldnt come thru on reimbursement promises is pathetic. They said to go to enterprise to get a rental cause they didnt have any loaner/rentals. Then tried to use the fact that enterprise gave me non **** vehicles as a reason to refuse reimbursement. Really!! I cant control what they put me in. If they dont have a **** then what option do I have. ********* has declined so drastically that after buying solely ****s for 36 years, I refuse to buy another one!!! **** you NEED to do better.

I bought a 2018 **** Escape with 65K miles on it , and I was perfectly servicing the vehicle, all the sudden the car started shaking and losing power, after taking it to the **** dealership in my area , He came back with a diagnosis of Engine failure due to coolant Intrusion into the Cylinder, which is a known defective design by **** company. **** Company has never recalled this issue and never took responsibility to handle this issue, and in fact kept producing this defective cars and selling them . I still owe 14K on the car and the dealer quoted me for 8.2K and the warranty company refused to pay for the engine replacement , **** has agreed to pay 3K out of that 8.2K and I still have to pay 5K to fix **** Company fault . Is that fair ? where in the world would that be acceptable ? I am seeking nothing but Justice . I want **** Copany to fully reimburse me with the total costs and damage that caused me . Thanks

My 2019 **** Edge had an engine defect that destroyed a cylinder and head gasket, costing me $8000 in repairs for a new engine. My total mileage was 63,000- 3k miles out of warranty. No reputable machine costing tens of thousands of dollars should have a critical failure at less than 5 years old with such low mileage, and yet **** refused to cover the repair under warranty despite the clear evidence that the failure was caused by a defect.

Ordered an F450 in September 2023 and I still get an email from them every month and a half stating they still dont have a build date Its been 10 months now and Im seeing 2024 F4 50s all over the place. I dont understand why they cannot build my truck. This is totally unacceptable and I just want to warn everybody about ordering a truck. Good luck

In July 2021 we bought the new **** Explorer ST thinking this was the *** of our dreams but it turned out to be a nightmare because with 12k miles it started to make some noises, one directly from the engine and another that until today they couldn't find, so they opened the engine and changed CAM PHASERS AND OIL PUMP so we didn't make any report trying to change it I sold it back, now in 2024 and with 30k miles this happened another time so for the 2nd time they were opening the engine this time I decided to claim with **** Moto to by back or replacement, as this car is not a cheap car but this is being a problem because they say I should have done it the first time at over 18 months or 18kmiles. I explained everything to them and they simply asked me to call Better business and dispute there to complete it They replaced the part for the second time and when the mechanic went to do the test drive he saw that the part that was replaced was defective and now this part is back order and there is no forecast for delivery. In short, if the BBB does nothing we will be with an expensive 30k miles car with on it and engine historic condition that has already been opened 3 times So disappointed with **** customer **********************

I will NEVER buy another **** vehicle again. I was having issues with a sound when the car would start and come to find out the flywheel flex plate cracked which was a recall. Unfortunately I wasn't made aware of that until my car had been fixed and **** would not reimburse me after coming out of pocket $3k stating that if I was going to submit a claim it would needed to have been done before March 2023 when it cracked and was replaced June 2024.This Business is absolutely terrible and they do not stand behind their products and vehicles to insure peoples safety. Very poor customer **********************.

WARNING!!!! If you purchase a new **** vehicle with a prepaid BlueCruise subscription, you will NOT receive a refund for unused time. For example if your vehicle is damaged at a loss, you sell the vehicle, your turn the leased vehicle in, before your BlueCruise subscription is expired, you wont receive any refund. Dont bother with calling **** Customer Relations for a solution. You are better off dealing with the dealer you purchased the vehicle, as if thats a real solution. **** doesnt care about existing customers or retaining customers as is seen by their JD Power results, Consumer Reports, and NHTSA recalls. They have a major quality control issue which makes things worse for existing customers. This is particularly true for EV owners.

I've never purchased a **** vehicle and likely won't in the future. When I called for specific details about the F150 Powerboost powertrain and its generational engine changes, I was directed to a dealership where the focus was more on pushing the latest model rather than providing the information I sought. This doesn't seem like a sound business approach. I'm disappointed that **** doesn't have better public relations in place.