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Columbus, OH, USA

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Ford Motor Company / Consumer Affairs
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Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.11

    Average of 229 Customer Reviews

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    Review Details

    • Tricia G

      Date: 06/18/2025

      I was a ***** **** customer until my most recent vehicle. It has had a major water leak problem that has caused electrical issues over the past several months in which it has consistently been in the shop for and every time it comes out, has the same issue. They refuse to accept it as a warranty issue and I've had to pay out of pocket for the car to never be fixed. The car is a LEMON pure and simple. The car is barely a year and half old and has been in the shop for about 2 months straight for related issues that they can't get fixed. After this, I don't think I will ever buy a **** again. No new car should have these issues.

    • Eskander H

      Date: 06/17/2025

      Palmetto **** Of Miami "Mafia Dealership " Palmetto **** of ***** . Careful for scamming "I took my 2025 Raptor-R for 10k miles oil change. The service advisor quoted me $108 When I went for pick up my truck they charge me $218. The advisor told me that she did not know that it takes 8 quarts of oil. She should not be a service advisor if she does not know her job.

    • Marcel M

      Date: 06/12/2025

      If I could give negative stars I would. I bought the extended tire and wheel warranty based off my sales person recommendation because Im in construction. Tires are within the guidelines to be replaced and still got denied. Went through escalation and 4 days of trying to get something worked out to be left holding the bill. Tried to cancel and recoup some fees and was told I could cancel but wouldnt get anything back and that I just have to deal with it. Theyre crooks, just like a typical warranty or insurance company. Gives you all types of promises that theyll never come through on. I will never buy a Ford product again.

    • Anthony L

      Date: 06/11/2025

      In short, I will never purchase another ****. I bought a brand new 2020 F-150 Lariat. I purchased a premium warranty which I was told covered everything, bumper to bumper except for the tires. It was an additional $60/month. It certainly did not cover my roof leak so I am literally  On Rainy Days as they saying goes. Also, the premium warranty was for 100K miles. I am at 81K miles and they will not even cover my oil change. I would say read the fine print but I was not given the fine print which apparently was supposed to tell me that I only had 13 oil changes. They tell me it was a single-page document which I never received. I change my oil every 7 thousand miles like clockwork so that would bring me to 91K miles. They refuse to honor my claim so I will now pay **** dealership prices for an oil change which is expensive because they already performed the oil change and will have to charge me. Stay away from this company.

    • Jennifer B

      Date: 06/07/2025

       have a Ford Bronco Heritage Edition 2023. I like the vehicle just fine, but Ford Motor Company has horrible customer service. The vehicle has a recall and I can’t even get a service center to call me back. I have tried 3 different ones multiple times. Very frustrating! Kendall Ford in Bend, Oregon is the worst. How can you have recalls but not provide the service to fix them! Unfortunately, I most likely will not be buying a Ford vehicle again and I have owned a few.

    • Ramon G

      Date: 05/28/2025

      I have a 2022 Ford F150 that I purchased at Midway Ford in Miami in April of 2022. Since then I have had over 10 or more recalls on the vehicle and I also have the running lights that since last year do not work and the tailgate does not work when you press the button. All of this went back before the 3rd year, I took the vehicle to the dealer and they told me it was not covered under the warranty This is a vehicle that was not even 3 years old. I want everyone to know and to losge a complaint on selling vehicles that I consider LEMONS.

    • Rodger C

      Date: 05/02/2025

      2019 **** F150 with ****** miles having to spend 8000$ on a new transmission because **** will not stand behind there shabby design and work do not buy a **** product

    • Steve B

      Date: 04/03/2025

      I received Safety Recall notice 24S02 in January 2024 regarding my 2016 **** Explorer stating the A-Pillar trim on both sides of the windshield may become detached creating a road hazard. I contacted my local dealer immediately and was told the parts were not available. I have been contacting **** every few months and the latest information is the part will not be available until August 2025. The parts on both sides of my windshield have flown off so I am driving a car with missing parts. **** has not taken action to get the parts for a safety recall in 18 months. They do not care for **** owners or the safety of other drivers. I spoke to **** Customer Relations and all they could do for me is say the part is on back order and would not elevate to **** management since there is nothing they could do to expedite the process. Very irresponsible of **** to not get the part to fix a safety recall for 18 months and counting.

    • Bulent P

      Date: 04/02/2025

      Ford Motor Company Executives, management, This is to let you know how dissatisfied with a Ford product ever ! This will be the last garbage American ford I will ever own ! A Ford Mustang with crappy engine and transmission ! What are you people building in Michigan ? Is this a factory or...What ? Quality sucks, Ford dealerships suck ! We can't even buy an American made product in US any longer. Call Nielsen Ford of Morristown and see what Rick Nielsen will tell you ! They really suck, selling All Junk Fords, service can't even fix anything, ask Chris Stubble, he's been a mechanic whole his life but unable to diagnose engine problems. It's really sad to see an American company like Ford to go down the drain into sewer...Contact me if you have..

    • Brett P

      Date: 03/17/2025

      Ford **** Ranch trucks do not hold their value like other trucks.

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