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Business Profile

Furniture Stores

Value City Furniture, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Visit Website(888) 751-8552

About

Important information

  • Additional Info:
    As of April 18, 2023  Please be advised that due to the high volume of complaints received for this business, BBB may publish 1 out of every 4 complaints handled through our conciliation process.

Overview

Value City Furniture, Inc.

5701 Mercury Drive

Dearborn, MI 48126

Get DirectionsView Service AreaView Headquarters

Years in Business: 77

Payment methods:

We accept Visa, MasterCard, American Express, Discover and our private label credit cards. Please note we cannot accept credit cards issued outside the United States and Canada for online orders at this time.

BBB Accreditation & Rating

Value City Furniture, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

About This Business

American Signature, Inc. operates retail furniture stores under the names American Signature Furniture, Value City Furniture and Rooms Today in Florida, Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin. American Signature, Inc. also designs and manufactures private label brand American Signature furniture under the corporate name. The scope of this BBB report concerns all furniture stores operated by the company nationwide.

Products and Services

Furniture and Home Goods

Business Details

Local BBB:
BBB of Central Ohio
BBB File Opened:
11/1/1966
Business Started:
1/1/1948
Business Incorporated:
7/27/2000
Type of Entity:
Corporation
Alternate Names:
Value City
Value City Furniture
VCF
American Signature Furniture
American Signature Home Furnishings
Business Management:
Mr. Jonathan Schottenstein, President
Ms. Melita Garrett Esquire, Legal Counsel
Ms. Brandyn Lloyd, Company Contact
Mr. Christopher Shepherd, Director of Dispute Resolution
Ms. Suzanne Kiggin, Vice President of Operations
Mr. Adam Cross, Customer Care Manager

Additional Contact Information

Principal Contacts
Mr. Jonathan Schottenstein, President
Customer Contacts
Mr. Jonathan Schottenstein, President
Mr. Christopher Shepherd, Director of Dispute Resolution
Fax numbers
Other Fax: (678) 718-1405
Other Fax: (678) 460-0295
Other Fax: (770) 477-8388
Other Fax: (732) 636-1911
Other Fax: (803) 865-5572
Other Fax: (386) 944-0245
Other Fax: (904) 421-0955
Other Fax: (856) 778-4240
Other Fax: (407) 571-0555
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Other Fax: (305) 728-2805
Other Fax: (678) 987-0365
Other Fax: (704) 556-7874
Other Fax: (770) 432-5449
Other Fax: (732) 363-1911
Other Fax: (585) 424-6689
Other Fax: (412) 373-6667
Other Fax: (717) 766-5525
Other Fax: (716) 894-3410
Other Fax: (412) 653-0432
Other Fax: (315) 622-3690
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Other Fax: (404) 344-3905
Other Fax: (678) 318-1585
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Other Fax: (614) 923-1040
Other Fax: (810) 767-6973
Additional Phone Numbers
Other Phone: (732) 362-1021
Other Phone: (410) 744-6784
Other Phone: (614) 276-5157
Other Phone: (304) 768-1232
Other Phone: (260) 482-9641
Other Phone: (937) 431-2570
Other Phone: (502) 367-2281
Other Phone: (614) 431-1400
Other Phone: (419) 473-2405
Other Phone: (513) 671-2600
Other Phone: (812) 283-4487
Other Phone: (330) 929-2111
Other Phone: (317) 293-5715
Other Phone: (614) 866-8888
Other Phone: (407) 571-0529
Other Phone: (419) 626-4131
Other Phone: (419) 529-5220
Other Phone: (304) 422-6495
Other Phone: (859) 491-1300
Other Phone: (810) 767-5530
Other Phone: (215) 623-9031
Other Phone: (315) 622-2505
Other Phone: (678) 987-0360
Other Phone: (407) 581-5320
Other Phone: (813) 769-0700
Other Phone: (865) 251-0700
Other Phone: (386) 944-0240
Other Phone: (678) 460-0290
Other Phone: (770) 282-2168
Other Phone: (727) 456-5420
Other Phone: (954) 315-0740
Other Phone: (615) 859-2006
Other Phone: (757) 292-4152
Other Phone: (847) 463-1048
Other Phone: (414) 282-4529
Other Phone: (847) 768-9714
Other Phone: (941) 625-0297
Other Phone: (305) 728-2800
Other Phone: (610) 234-0077
Other Phone: (856) 533-7600
Other Phone: (410) 931-4100
Other Phone: (412) 809-0977
Other Phone: (813) 315-1120
Other Phone: (586) 997-0577
Other Phone: (770) 250-1033
Other Phone: (941) 552-0830
Other Phone: (678) 718-1400
Other Phone: (904) 421-0950
Other Phone: (239) 425-3699
Other Phone: (301) 712-9182
Other Phone: (215) 613-1023
Other Phone: (815) 267-8641
Other Phone: (901) 381-1660
Other Phone: (216) 910-0422
Other Phone: (315) 552-9012
Other Phone: (404) 344-3287
Other Phone: (678) 318-1580
Other Phone: (407) 581-0949
Other Phone: (615) 778-9557
Other Phone: (847) 596-3029
Other Phone: (215) 377-9051
Other Phone: (571) 262-2100
Other Phone: (215) 647-9031
Other Phone: (717) 395-9000
Other Phone: (804) 935-0699
Other Phone: (708) 482-7920
Other Phone: (859) 568-1711
Other Phone: (716) 833-5794
Other Phone: (540) 735-0148
Other Phone: (757) 249-1800
Other Phone: (614) 923-1033
Other Phone: (630) 236-6600
Other Phone: (812) 479-5500
Other Phone: (901) 362-3200
Other Phone: (219) 942-3006
Other Phone: (410) 787-1500
Other Phone: (630) 483-7171
Other Phone: (216) 749-2711
Other Phone: (574) 271-3950
Other Phone: (586) 558-7880
Other Phone: (704) 571-4200
Other Phone: (757) 361-6664
Other Phone: (703) 998-8667
Other Phone: (313) 271-0100
Other Phone: (440) 716-9014
Other Phone: (317) 837-7294
Other Phone: (859) 519-1620
Other Phone: (610) 434-4262
Other Phone: (269) 349-2939
Other Phone: (704) 227-0170
Other Phone: (330) 965-7410
Other Phone: (717) 766-2700
Other Phone: (301) 745-4045
Other Phone: (636) 397-9002
Other Phone: (937) 436-9545
Other Phone: (708) 422-2900
Other Phone: (304) 523-8700
Other Phone: (314) 645-1550
Other Phone: (301) 705-9992
Other Phone: (317) 585-3000
Other Phone: (618) 398-7100
Other Phone: (859) 271-1188
Other Phone: (517) 321-7200
Other Phone: (740) 695-0952
Other Phone: (708) 226-8121
Other Phone: (757) 306-8500
Other Phone: (302) 838-5188
Other Phone: (704) 841-4111
Other Phone: (585) 453-0760
Other Phone: (716) 894-0305
Other Phone: (616) 285-0262
Other Phone: (412) 653-7450
Other Phone: (814) 453-5711
Other Phone: (585) 424-6650
Other Phone: (734) 729-6666
Other Phone: (314) 344-5050
Other Phone: (708) 562-1700
Other Phone: (708) 862-0021
Other Phone: (330) 305-0300
Other Phone: (410) 282-8295
Other Phone: (502) 933-2520
Other Phone: (317) 882-7452
Other Phone: (248) 347-8100
Other Phone: (440) 918-9300
Other Phone: (803) 865-5600
Other Phone: (703) 492-4500
Other Phone: (513) 943-1110
Other Phone: (301) 731-5090
Other Phone: (814) 946-1661
Other Phone: (734) 287-0401
Other Phone: (412) 373-6660
Other Phone: (800) 743-4577
Other Phone: (732) 362-0171
Additional Websites
Website 1
Social Media

Additional Information

Refund and Exchange Policy
Should you wish to cancel your order, please refer to the following policies:
Refunds "Prior" to Delivery or Pick Up
You may cancel your order and ask for a full refund prior delivery or pick up. A full refund will be issued to the original method of payment.
To cancel your order, simply call a service representative, or, if you prefer, e-mail us at  [email protected]
Refunds "After" Delivery or Pick Up
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for full refund, less delivery and restocking fees, so long as it is returned or exchanged within 7 days of pickup or delivery. 
Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.* 
To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind. Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. 
Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store. 
Business Categories
Furniture Stores, Furniture Manufacturers, Mattresses, Furniture Wholesale, Bed Sales, Home Accessories, Childrens' Furniture

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BBB Reports On: Known Marketplace PracticesOverview of Ratings

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