Business Profile
Furniture Stores
Value City Furniture, Inc.Headquarters
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Reviews
This profile includes reviews for Value City Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 398 Customer Reviews
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Review fromCynde C
Date: 05/07/2025
1 starCynde C
Date: 05/07/2025
In December 2024 I ordered a recliner with a delivery date of the 1st week of May 2025. I was to get text message updates On 04/30/2025 I called for an update and was told delivery was June 5th. I said to cancel the order and was told they could try to get it 05/29. I never received any text updates. ***** told me my money would go back to the account that I paid from in 4 days. After 5 business days I check their credit card that I had paid through. The refund was there. I contacted the ** company and was told I had to request a check which will take 7-10 more business days. ***** chose her wording as I was led to believe it would go back to my bank. Poor customer service when they leave you hanging after the sale and you get inaccurate information.Value City Furniture, Inc.
Date: 05/08/2025
Hi, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ********************************************************************************** We're eager to hear from you. Best regardsReview fromLa Verdia V
Date: 05/02/2025
1 starLa Verdia V
Date: 05/02/2025
This was by far the worst experience I have ever faced when it came to furniture shopping. I went into the ************, ******** location with the expectation of purchasing a living room and bedroom set for my new home. I would absolutely not recommend this store to anyone. For the amount of money spent, this level of service is outrageous. At the very least, I deserve compensation for the unnecessary stress, disrespect, and time I lost throughout this ordeal.Value City Furniture, Inc.
Date: 05/06/2025
Hi, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ********************************************************************************** We're eager to hear from you. Best regardsReview fromLarry G
Date: 05/01/2025
1 starLarry G
Date: 05/01/2025
Ordered a powered recliner Sectional on March 17. The couch has now been delayed 3 times with a delivery date of JUNE 26th. Now mind you I paid for this couch in FULL. This is ridiculous by this place.Value City Furniture, Inc.
Date: 05/02/2025
Hello, thank you for taking the time to leave ** feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at ********************************************************************************* with the phone number associated with your order. Thank youReview fromJohn C
Date: 04/30/2025
1 starJohn C
Date: 04/30/2025
Salesman was kind and helpful. End of that. Delivery staff were grumpy and indifferent. Was supposed to get living room furniture all in one day, but tables were out of stock and postponed. Sofa delivery was outside of delivery window 9:30 - 11am. They arrived at 9am and were angry I wasn't there. They called me twice while I was on my way wanting to know where I was and threatening to leave. When I got there at 9:20 they were rude. Now I'm supposed to get tables tomorrow. Delivery window was 8 - 9am. Fine. Then they changed it to 9 - 11am. Fine. Now they changed it to 11am - 2:45pm. This conflicts with a medical appointment so I had to reschedule delivery. So they charged me a 50 dollar rescheduling fee. The whole time I was on the phone with their delivery support staff, she was rude and condescending to me, arguing with me that I didn't understand delivery operations. I bought this furniture in March and will not have it fully delivered till end of May. Very dissatisfied with Value City Furniture and thinking of getting a refund on my tables. Advice: do not deal with Value City Furniture. They are rude. Go somewhere else.Value City Furniture, Inc.
Date: 05/02/2025
Hi,we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to ********************************************************************************* and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience. Best regards.Review fromRosalind B
Date: 04/21/2025
1 starRosalind B
Date: 04/21/2025
Im asking myself why would I trust & buy anything that had to be delivered. My sister waited almost 3 months for her sectional couch. Im moving one week from today with no couch no mattress no accent chart, delivery cancelled for 4-days latert ??Value City Furniture, Inc.
Date: 04/24/2025
We are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.Review fromMARY CLOSE H
Date: 04/21/2025
1 starMARY CLOSE H
Date: 04/21/2025
Please review before your purchase. We spent $6000 on a sofa that took 1 month to deliver 1 piece of the soda and now 5 weeks before we get the second piece. We are in disbelief. We will NEVER purchase from here again. Got the warranty in case the quality ends up being poor. Why doesn't the company CEO care about their awful reviews and try to get deliveries performed in one week??? Sorry for the embarrassment of the sales team and delivery men for their process flows.Value City Furniture, Inc.
Date: 04/24/2025
Hi, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ********************************************************************************** We're eager to hear from you. Best regardsReview fromMelissa A
Date: 04/18/2025
1 starMelissa A
Date: 04/18/2025
Do NOT purchase a warranty from this company . They do not follow through , weve been repairing our kitchen table and chairs every couple days for two years . We go to utilize warranty and been told its normal wear and tear they stripped the would with screws . Management never returns calls back from ************ location. Not to mention we were told we can reselect our couch and then new manager says no ! Does not care about customer satisfactionValue City Furniture, Inc.
Date: 04/19/2025
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us *********************************************************************************************************************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regardsReview fromMia M
Date: 04/06/2025
1 starMia M
Date: 04/06/2025
I cant even leave one star. Horrible service. Said chairs were in stock. Been waiting foe two months. Do not purchase from this company.Value City Furniture, Inc.
Date: 04/08/2025
Hello, thank you for bringing this to our attention. We understand that you are experiencing a defect and would appreciate it if you could send us an email at ********************************************************************************* with more details so that we can assist you. Best regardsReview fromMissy M
Date: 04/02/2025
1 starMissy M
Date: 04/02/2025
Placed an order 3months today nor delivered get calls every two weeks to extend delivery, which finally got scheduled and a no show then back to the usual extention of delivery. I've talked to basically 10+ people through over around 15calls including managers and no one is able to resolve this. I guess the expectation is that I cancel the other but after waiting and wasting my time for 3months including a false delivery schedule that made me took time off work is beyond disrespectful at this point!Value City Furniture, Inc.
Date: 04/04/2025
We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us *********************************************************************************************************************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regardsReview fromLeonard W
Date: 04/01/2025
1 starLeonard W
Date: 04/01/2025
Worst furniture buying experience ever!My gf sent me to the store to order a table, no one attempted to help me until I literally had my foot out the door. So we ordered the table online. Never got any update online so I went to the store on day of pickup just to find out that the Table was never ordered. Table was then re ordered. Never received an update for this order either. Went this past Friday and spoke to customer service about the table set. The Person went to the back and confirmed that all pieces were in. So we drove to the back to the get the table and chairs, the warehouse worker swore up and down the table and everything wouldnt fit in back of my jeep. I even asked to see the boxes, but I guess that was too much work for a paid worker. So we drove all the way to ********** to get a truck. I already live 40 mins from the store and drive and additional 30 mins just to get a truck. Came back the next morning,Saturday, and waited ***** mins and dude gave me a box that definitely couldve fit in my jeep. I asked him multiple times was he sure that it was everything. He said yes like I was aggravating and holding him up. Opened the box up at home Saturday night and only the table base was included. My gf Called Sunday morning and had to wait hours to hear back just to find out that the chairs and the tabletop had not even been sent to the store and that we would have to wait another week. Literally been trying to buy this table for a month. ***. This was all too much and we still dont have a table set lol. We Will never do business with Value City againValue City Furniture, Inc.
Date: 04/02/2025
Hello, We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ********************************************************************************** We're eager to hear from you. Best regards
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