Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vehicle on 11/08/2024. The *** (Dodge Durango) immediately had issues such as check engine light on (Service Manager stated it needed an EV valve) They kept the vehicle and 1 week later I received a call to test drive and pick up my vehicle only to discover that it had not been repaired at all. Additionally, I was asked to repeat all of the issues the vehicle was in service for. I refused to take the vehicle so that it could be repaired. I received a call notifying me that it would be sent out to ******************** (which did not happen), then *********, ** (unknown) for repair. They notified me that I would get internal motor repair and kept it for 32 days. Today I went to pick up the vehicle after I was told it was ready only to get in my truck (2018 Dodge durango) and the dashboard was lit up like Christmas when I started the car. I spoke with the service manager again and asked what had been done to my vehicle and he said he knew nothing about any of the issues with the vehicle and had not driven it since it was returned. I notified him that the vehicle had not been repaired and had also received some damage that resembled a car accident. I refused to take the vehicle and asked them to repair the Durango as promised in addition to whatever additional body damage that has been caused. I am beyond upset and disappointed in the treatment I have received. I purchased an extended warranty and gaap insurance so this is beyond frustrating. I have been treated disrespectfully by the woman who is in a administrative role and I have been lied to over and over. This is crazy

  Business Response

  Date: 01/10/2025

  Shortly after ******* **** purchased a 2018 Dodge Durango the **** sensors came on and would not turn off. ******* agreed to come back at a later date.  ******* showed up two weeks later without an appointment demanding a loaner and that we fix his vehicle.  ***** (Service Manager) told him that he would be more than happy to take care of the vehicle but at the time the service department didnt have a loaner available, and he would call him when a loaner was available. ******* called back the next day and talked to ****** (Service Advisor) and when ****** told him that a vehicle wasnt available yet he began to yell, curse, be-little her, and called her names such as B****, Wh*** and telling her that she just a women and demanded that she put a man on the phone who is more capable of doing their job.  The phone was transferred to ***** and he assured him that he would call him as soon as a loaner was available. The next day when a loaner became available, ***** called him and he came in right away. After arriving, ******* spoke to ***** about the altercation he had with ****** and was apologetic and assured by ***** that he would be dealing with him moving forward.  We took the dodge Durango over to our Walled Lake store to fix. When he picked up the vehicle, he was very thankful and went on his way.  Later he came back and was very loud and belligerent and cursing that there was a scratch on the drivers side fender.  To defuse the situation, ***** called a scratch repair company to come out and fix the scratch and which they did which he was very happy and thanked us for all we did for him.  Come to find out ***** was informed that the scratch he complained about was there previous to Carlton ***************** Everything was taken care of on our end.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a lemon they agreed to pay me a certain amount of money and I cant get them to return any calls I have left them at least 25 messages still no return calls

  Business Response

  Date: 11/21/2024

  NO RECORD OF CUSTOMER IN OUR DATABASE.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to LaFontaine to purchase a new vehicle and trade in our expiring lease. We were over the miles on our lease turn in, so they added the mileage overage amount to the loan for the used vehicle we purchased. Lafontaine never paid off the mileage overage on the vehicle we turned in and now my credit has been affected and **** credit is harrassing me for payment. We spoke to management once about this issue and they said it was taken care of. When we continues to receive calls from ****, we called back but no one in management at Lafontaine will return our calls.

  Business Response

  Date: 08/05/2024

  I spoke with *****************************. This complaint was sent to the wrong location. I'm currently working with our sister store now to resolve this issue. Customer is just looking for us to complete our end of the process.

  Customer Answer

  Date: 08/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife GMC Terrain had oil consumption problems. Complaining about it since 2021.Adding oil in between oil changes when the oil life endex was good reading 50%.The vehicle passed the oil consumption test,I was told to keep adding oil between oil changes. The last time it was 5 quarts low.We had to get it repaired Cost $ 5296.48.GMC knew about the issue, but didnt pay for the repair or tried to help with the repairs

  Business Response

  Date: 01/22/2024

  we called this customer. he stated he's trying to get ahold of GM World Headquarters and he thought our store was the headquarters. BBB needs to forward message to ***************.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle less than a year ago was told that it had a 72 month warranty was not told that it is an itemized warranty or that it is through the finance company credit acceptance or that the car had sustain an accident not the cradle is broken and I have to pay a large amount for replacement including car note.

  Business Response

  Date: 01/23/2024

  Customer purchased vehicle back on 1/12/2023. The vehicle passed and complete a used car vehicle inspection prior to purchase. We did notice the customer got into an accident on 10/30/2023 with ******* miles on it and now is in service with ******* miles with issue. We're confident something happened during this accident and explained to customer to talk with insurance company to see if they may have missed this repair when fixing vehicle from the accident. 

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/29/23 my leas that is only one year old sunroof went out one dealer tried to fix it gave me car back week later, but need it another part to get fixed when i complain about the time that is taking to get it fixed and I'm paying $ amount dollars for sunroof to enjoy cant guarantee me to get the part on time or get fixed i asked if i can trad the car i was referred to my original dealer who i leased the car from so i called spoke to **** who was never a help at all he insisted on want to start the whole process from 0 he stated i have to make an appointment to bring the car sit there hrs. **** work in mean time so he can check the problem that other dealer 1/2 fixed because of other part that is no lead time on when is going come in and i was told can't give me a loner need two weeks wait for that i asked about trad in the car insisted that i need gm plan pay 640 dollars considering you have A1+ credit he stated why do i need new gm plan for leas that not expired and pay $ 225 more when the car is only one year old. never got the answer i also emailed him the paper work from the dealer like he requested to save time he said 8/1 i emailed him asked after few conversation with him back and forth on 7/28 if the part has been even ordered yet he stated oh we don't order the part with out the approval of the customer seriously this whole time his arguing with me on email me the paper work we can try to get the part and look in another dealer nothing was done nothing. I need the car either to be fixed and two payment deducted of do to lock car functioning or the car trad in to have what I paid for working please i tried emailing the *** of gmc on 8/1 hoping to help i got nothing called customer service on multiple time from the 7/28 kept telling me how there going try there best to help me yet I have not gotten call back from no one . please help

  Customer Answer

  Date: 09/19/2023

  Business has not contacted me at all I previously said there the worst customer service you ever get he never contacted Me to tell me if part is in or anything however my truck was fixed by other dealers ship just so you aware I do appreciate you following up with them thank uu

  Business Response

  Date: 07/15/2024

  Hello,

  My name is ********************* and I'm the new General Manager of Lafontaine Dearborn Buick GMC location. It appears this incident happened prior to me taking over on 11-01-2023. I tried reaching out to customer, but no response. Sounds like the vehicle has been repaired, which is great. If you still need further assistance please call me personally at ************.

  Thank you,

  *********************

  Customer Answer

  Date: 07/20/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  They should adjust my payment or get compensation for the rudeness that old manager put me through for month refused to listen and not order the part I need it 
  *********************