ComplaintsforAlly Financial, Inc
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ally ban k has put my checking account on hold April 12. I have provide all the documents they need on April 13. I was told they was investigating and should take 30 days its well past my 30 and was just they was still looking at it I have requested them to close my account and issue a check.Business response
05/24/2022
We are in receipt of your correspondence dated May 24, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Initial Complaint
05/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I started a complaint against Ally Financial . I received a call and a email regarding my complaint from a customer service representative. This was ****** ago .And there's no way I can get in touch with them. Thanks again Kevah *****************Business response
05/23/2022
We are in receipt of your correspondence dated May 23, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.Initial Complaint
05/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting act ALLY FINANCIAL Account # ******* has violated my ********* U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** section 604 A Section 2:It also states a consumer reporting agency can not furnish an account without my written instructions 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debtBusiness response
05/23/2022
We are in receipt of your correspondence dated May 23, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.Initial Complaint
05/19/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I obtained the car loan in March. I was not made aware that I could not make principal only payments to help pay down the loan faster. This is a deceptive practice and a buyer should be made aware prior to signing or accepting the car loan.Business response
05/20/2022
We are in receipt of your correspondence dated May 20, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.
Initial Complaint
05/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Got this notice from Ally on May 6, 2022:Youve made 6 limited transactions from your ******************** Account this statement cycle.I immediately called Ally and told rep that all the withdrawals totaling over. $15,000 were fraudulent and that I did not authorize any withdrawals. Ally rep set up new account and said all the remaining balance was being transferred to it. The old account was still open on May 12 and I called Ally again and told them a $10 deposit was made that day. Rep told me Ally was handling under their Dispute Number ******. Rep also said it could 10 days before a decision was made and that he could not determine if my personal info been stolen. I am now unable to see to see the fraudulent withdrawals using the Ally app. Request all the fraudulent charges be immediately credited back to my account and advice whether or not my personal info was stolen. I called on May 17 about the two provisional credits totaling over $15,000 showing ** in my account. Rep said it could take 60 days for Ally to complete their investigation. THIS IS NOT ACCEPTABLE!Business response
05/19/2022
We are in receipt of your correspondence dated May 17, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Customer response
05/19/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
***********************i reject the Ally response. The response provides no specifics. What is Ally doing to resolve the problem that was caused by their inadequate security? How long will their investigation take? I also filed a complaint with Consumers Financial ****************** In a response to CFPB, Ally again did not provide any specifics as to what was being done to resolve my problem and that it could take 60 days to complete their investigation. This is not acceptable! I AGAIN DENAND THAT THE STOLEN $15,650 shown as Prov Credit for Dispute be immediately credited back to my account and that Ally advise whether or not my personal information was also stolen.
ALLYS POOR SECURITY CAUSED ALL THIS!Customer response
06/23/2022
Ally tied up $2,500+ of my money for weeks. Does not surprise me that they did not reply to our complaint. Dont you have Ally rated as a F?Business response
07/11/2022
We are in receipt of your correspondence dated May 19, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.Initial Complaint
05/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I make my payments in advance on a personal loan. They applied 2 payments in the same month and say they can't make to adjustment for the May 2022 payment which was paid in April. I had to send another payment. This is very unethical to someone who pays in advance.Business response
05/16/2022
We are in receipt of your correspondence dated May 16, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Initial Complaint
05/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a 2016 ***** Camaro though ally auto, account #************ in Oct 2021. I purchased a maintenance contract for *****. The car got totaled out in Nov 2021, and i canceled the maintenance contract on 12/31/2021. Ally received the refund from the dealer on 03/07/2022. I have called 5 times and each time they tell me 2 more weeks, with different excuses. the amount of the refund is ********.Business response
05/13/2022
We are in receipt of your correspondence dated May 13, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.
Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Basically I was going through a bankruptcy, and the vehicle I financed through Ally became disabled. My Mechanic diagnosed that the motor needed to be replaced, in the 2014 Chevrolet Sonic LTZ I was financing. He concluded that the vehicle wasnt worth the cost of that investment. So in an effort to clear the books, I filled out and filed a Letter Of Surrender. This was initiated during the discharge process of my bankruptcy. To this date Ive been passed around from department to department, but to no avail, trying to get resolution. As a result Ive racked up a serious storage ****, with my mechanic. Since the vehicle WAS NOT paid for, I figured they would welcome the surrender, so they could dispose of the vehicle as they see fit. Like I said, I just want to clear the books by having them collect their vehicle, or send me the title and Ill dispose of the vehicle myself. They also need to take care of My Mechanics storage fees, or Ill have him put a Mechanics Lien against the car!Business response
05/11/2022
We are in receipt of your correspondence dated May 11, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.
Initial Complaint
05/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I traded in my 2020 ***** Civic for a new 2022 **** Bronco with ****** **** in ***************. I used the exact same bank (ALLY) to do the trade. I no longer have the ***** in my possession, but yet Ally keeps sending me emails and text messages saying my vehicle payment is late. When I tried to call and resolve the issue, the employee Reena (employee ID LCKGYW) told me there is nothing she can do and to take it up with the dealership, even though they are the ones who approved the trade. When I asked to speak to a supervisor I was told no. I do not want this late payment to affect my credit score. I no longer have this vehicle.Business response
05/11/2022
We are in receipt of your correspondence dated May 11, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.
Initial Complaint
05/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting Act, Ally Financial has violated my rights. 15 U.S.C **** section 602 Aa. States I have the right to privacy.15 U.S.C **** Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.15 U.S.C. **************************************************************************************** the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.This hard inquiry should be deleted.Business response
05/09/2022
We are in receipt of your correspondence dated May 9, 2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.
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Customer Complaints Summary
3,182 total complaints in the last 3 years.
1,204 complaints closed in the last 12 months.